Yealink T20P, Manual

Page 1: ...ction in this guide before you set up and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of...

Page 2: ...Customizing Your Phone 11 General Settings 11 Phone Status 11 Language 11 Time and Date 12 Keypad Lock 13 Audio Settings 15 Volume 15 Ring Tones 15 Codec Selection 17 Contact Management 18 Edit Add D...

Page 3: ...an incoming call 43 DND 43 Call Forward 44 Intercom 45 During an Active Call 46 Mute 46 Call Hold 46 Call Waiting 46 Call Transfer 47 3 way Conference 48 Network Conference 48 Voicemail 49 Using the A...

Page 4: ...66 URL Record 66 Shared Line 67 Conference 67 Forward 67 Transfer 68 Hold 68 DND 68 Redial 68 Call Return 69 Pick Up 69 Call Park 69 Group Listening 70 Voice Mail 70 DTMF 70 Public Hold 70 Private Hol...

Page 5: ...Enterprise IP Phone Getting Started 1 Getting Started Packing List The following components are included in your package Enterprise IP Phone Phone Stand Power Adapter Handset Handset Cord...

Page 6: ...nstallation to ensure that you have received each item If you are missing any items contact your IP phone reseller Assembling the Phone This section introduce how to assemble the phone with the compon...

Page 7: ...tion 3 Connect Network and Power There are two ways for network and power source connections You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant swi...

Page 8: ...r of web browser The default administrator s login name and password are admin admin The default user s login name and password are user user Note Please locate your PC in the same network segment of...

Page 9: ...provided by ISP When all accounts register fail phone will display No Service by default When the phone reboot it will register automatically If many phones register at the same time this will affect...

Page 10: ...red and blink when someone calls in or there is a call on mute Hot Keys In different interfaces different functions of the hot keys Line Keys This buttons are used to active up to the two user account...

Page 11: ...voicemail directly Forward the current call to the third party When the phone is idle press to enter the forward configuration page Press to enter the Dialed Calls interface and choose a record to dia...

Page 12: ...Phone displays different kinds of icons on its LCD you can refer to the following table for their meanings Icon Description Flashes when the internet is disconnected Missed calls Call in Call out Inp...

Page 13: ...user interfaces to operate the phone and change settings some however are only possible via a phone or web user interface Please refer to the following table for differences Phone Options Phone UI Web...

Page 14: ...eset Factory Set AES Key Set admin PWD Voice Upgrade Other Features Messages History Directory Note 1 The above table only indicates most of phone functions rather than all of them Please refer to the...

Page 15: ...ut the IP Address http WAN ip address Enter the account and password default account and password are both admin choose Status directly to check the status Language The default Phone interface languag...

Page 16: ...omatically get the time from the specific NTP Server Use the navigation keys to highlight the specific options and do the relating changes You can set the Time Zone NTP Server1 Server2 and DST respect...

Page 17: ...helps you to protect your phone from unauthorized use You can lock the following specific keys Menu Key The Menu keys can not be used until unlocked You can not access the menu of the phone Function...

Page 18: ...choose Lock Answer it will show the icon and AA on the user interface To unlock the phone via Phone interface 1 Press MENU key you are prompted for the password 2 Enter the password and then press OK...

Page 19: ...he Volume Adjustment Bar to a comfortable level Note The volume can only be adjusted via Phone interface Ring Tones You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via...

Page 20: ...cific ring tone file 3 Click Upload button to upload the file Note The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony Blank or other special character...

Page 21: ...he following voice codecs G 722 G 723_53 G 723_63 G 726 16 G 726 24 G 726 32 G 726 40 G 729 PCMU and PCMA You can enable disable the desired codecs via Web interface Please contact your System Adminis...

Page 22: ...ce Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s directory You can add edit delete dial or search for a contact in this directory The directory in...

Page 23: ...s left right navigation keys to Edit Del page 4 Make the desired changes press OK button or press MENU return to previous menu To move a contact to the Blacklist via Phone interface 1 Press MENU Direc...

Page 24: ...face 1 Press the CONTACT hot key to enter the contact list 2 Press the digital number on the keypad it will turn to the search interface automatically and search the record in Contact Import Export Co...

Page 25: ...e the mouse to the icon you will see the notes for parameters The meanings of this icon on other pages is the same we will not elaborate it one by one 4 Click the Export button to export the contact l...

Page 26: ...ss MENU Features Key as Send OK to enter the configuration page 2 Press the Left Right navigation keys to choose a button that you want to use as the send key or disable this option 3 Press the OK but...

Page 27: ...er and set the HotLine Delay for example 20 seconds then press the OK button to save the changes 3 When you pick up the handset or press the speaker button and it will dial out the number automaticall...

Page 28: ...Anonym Off Code When you choose to enable the anonymous call function on your IP phone it will send information to the server and the server will enable disable the anonymous call function for your I...

Page 29: ...e relating changes Please refer to the instruction above for the parameters detail 2 Then click the Confirm button to save the changes Auto Redial Auto redial is a telephone feature that redials a bus...

Page 30: ...ed or Disabled in the pull down menu then click Confirm button to save the change Auto Answer Auto answer allows an incoming call to be answered without requiring any action by the user This is a usef...

Page 31: ...Web interface 1 Choose Account Basic Auto Answer option 2 Choose Enabled or Disabled in the pull down menu click Confirm button to save the change Missed call log Defines whether to save the missed c...

Page 32: ...Phone Using the Basic Phone Functions 28 Logo Customization You can set text logo which shown in the idle screen 1 Choose Phone Features Use Logo via the Web interface choose enable or disable in the...

Page 33: ...n to save the change Programmable Key The hot key navigation keys and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs The...

Page 34: ...ese keys 3 Click Confirm button to save the changes Live Dialpad Defines whether to dial out the dialed number automatically This function can only be set via the Web interface 1 Choose Phone Preferen...

Page 35: ...hone number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as 0 and Replace as 0086 Chinese country code when you dial 0570...

Page 36: ...ng Del button 5 You can select a record to modify then click Edit button to submit Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time...

Page 37: ...2 the rest can be done in the same manner For example if you want to replace the any input content with the content beginning with 8 Input in Prefix box and input 8 1 in Replace box Area Code Area cod...

Page 38: ...can be forbidden to be call out from your IP phone 1 Choose Phone Dial Plan Block Out 2 Enter the phone number and Account and click Add button to save the changes or choose the specific one in the li...

Page 39: ...When enabled the synchronize function configure the DND FWD function on device or server DND FWD status on device and server will be in correspondence To set Feature Key Synchronisation via the Web i...

Page 40: ...ction is Enabled phone will auto reboot after 10 seconds if some important process of phone crash When Disable the function the phone will not reboot Configure watchdog via web interface Choose phone...

Page 41: ...sponding information to server Action URI Remote control phone for corresponding operation The operation can be recorded include Setup Completed Log On Log Off Register Failed Off hook On hook etc Set...

Page 42: ...bin ConfigManApp com key OK Our phone can support the following functions function Phone ip stand for the phone s IP address Key xxx stand for the following rules To answer the call key OK key ENTER...

Page 43: ...key DNDOn To disable DND key DNDOff Dial out http phone IP cgi bin ConfigManApp com number NUMBER outgoing_uri URI Phone ip stand for the phone s IP address NUMBER stand for the number which you want...

Page 44: ...number which you dial must be in the same SIP server You can press an available line button if there is more than one account then 1 Dial the number you want to call or 2 Go to Directory use the navi...

Page 45: ...all Info enter the number in the Dial a Number select the line from the Outgoing Identity list Then click the dial button to call out 3 Or choose Contact Phone Call Info click the number which you wan...

Page 46: ...it will display 3 67 on the phone Set password dial via web interface 1 Choose phone features PswDial in the pull down menu choose enable 2 Enter the password prefix in the PswPrefix field 3 Enter th...

Page 47: ...ress the X key to deny the incoming call directly DND If users enable the DND function all the incoming calls will be rejected and the display shows icon You can find the incoming call record in the C...

Page 48: ...r the forward setting page directly when the phone is idle 2 There are 3 options Always Busy and No Answer 3 If you choose one of them enter the phone number you want to forward 4 If you want to reali...

Page 49: ...set whether to mute the incoming intercom calls automatically 4 Intercom Tone To set whether to play ring tones when there is incoming intercom calls to your extension 5 Intercom Barge To set whether...

Page 50: ...your active call on hold 2 During the call there will be a dodo sound for each 30 second suggesting that there is a current call in Hold state 3 If there is only one call on hold press the HOLD button...

Page 51: ...old then A can dial the third telephone number C and press the TRAN Button to call out A will turn to hold status and the LCD will display as Transferred 2 After C answered it or A press the MENU key...

Page 52: ...g the conversation three phone parties can communicate with each other To establish a conference 1 Press the CONF button during an active call 2 The first call is placed on hold You will hear a dial t...

Page 53: ...ce Voicemail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicated bo...

Page 54: ...icemail via the Phone interface 1 Press Menu Messages Voice Mail View Voice Mail 2 You can view the amount of the voice mail that includes new or old voice mail 3 Choose the account and press the Conn...

Page 55: ...Enterprise IP Phone Using the Basic Phone Functions 51 Before retrieving the new voicemail please make sure that the connecting code has been set on the phone...

Page 56: ...default value is 5060 RPort The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This document defines an e...

Page 57: ...UI will display the icon on both side Go to Account Basic choose Transport option in the pull down menu you can choose the TLS option then click the Confirm button to save the change DNS SRV If the S...

Page 58: ...u select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address Enable DHCP Server If you set the DHCP server on the device connected to the PC port...

Page 59: ...llowing table lists the instruction of the field about the VLAN Setting Field Name Description Voice QoS When the network capacity is insufficient QoS could provide priority to users by setting the va...

Page 60: ...LDP function the phone will go to switch to get related VLAN parameters automatically Synchronous with VALAN in switch To configure LLDP settings via Web interface 1 Choose Network Advanced LLDP Activ...

Page 61: ...et Layer Adding SSL layer under HTTP in short it is a security version of HTTP Users can set this transmission mode via web page To configure HTTPS settings via Web interface Go to Network Advanced ch...

Page 62: ...re the phone User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode is not able to access the settings on the Phon...

Page 63: ...ce Click the Logout button in the top right corner Reboot You should reboot the phone when you are challenged e g after applying changes to the phone configuration To reboot via Web interface 1 Choose...

Page 64: ...r local computer click Import button 3 It will take a few minutes to reset please do not power off during resetting or it will cause flash memory error Firmware Update The phone is delivered with pre...

Page 65: ...d updates the new firmware the range is 1 30 days Note 1 Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore...

Page 66: ...option 3 Press the OK button to save the changes Zero sp touch Zero sp touch this function can help users to configure AUTOP and network parameters quickly Enable this function when the power is on or...

Page 67: ...tton to export the file PCAP Trace Export The PCAP Trace used to record the date transport of your IP phone If there are any errors happened in your phone you can export the PCAP trace and send to you...

Page 68: ...F Line Speed Dial Intercom URL Record Shared Line Conference Forward Transfer Hold DND Redial Call Return Pick Up Call Park Group Listening Voice Mail DTMF Public Hold Private Hold Group Pick up Pagin...

Page 69: ...F key it will call out the 83 automatically to pickup the incoming call on 212 BLF List BLF list is a function which can monitor the group status it is not one to one monitoring but the information fe...

Page 70: ...he assignment there is a pull down menu in the Type field choose Intercom from the list 2 Enter the extension number you want to intercom in the Value field 3 In the Line field select a line for which...

Page 71: ...e from the list 2 Enter the condition code in the Value field 3 In the Line field select a line for which to apply this key the default one is Line 1 4 Press Confirm button to save the changes Confere...

Page 72: ...during the conversation To assign the key as Hold 1 Choose Phone DSS Key Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Hold from t...

Page 73: ...pull down menu in the Type field choose Pick Up option from the list 2 Enter the feature code for example input 78345 78 is the feature code and the 345 is the extension number you want to pickup in...

Page 74: ...l When the key is configured as Voicemail key you are allowed to access voicemail quickly by pressing this key To assign the key as Voice Mail 1 Choose Phone DSS Key Line Key choose one of the keys yo...

Page 75: ...en when the monitored group receives a call you can press this key to pick up the incoming call If the group receives multiple calls simultaneously you will pick up the specific one the server assigns...

Page 76: ...ys you want to make the assignment there is a pull down menu in the Type field and choose Prefix from the list and enter the number you want to show up on the dial interface in the Value field 2 Press...

Page 77: ...ess Confirm button to save the changes Note ACD is not available on all call servers For more information contact your system administrator Local Group The keys can be configured as Local Group key Th...

Page 78: ...Phone Voice 2 Set the following parameters shown in the table Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also known as speech a...

Page 79: ...ed Phone Functions 75 3 Press Confirm button to save the changes Cancel to cancel the changes Ring Users can group your contacts and then set the ringing tone for each group To edit the Ring option vi...

Page 80: ...one Using the Advanced Phone Functions 76 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To choose a special ring tone for the group 4 Click the Confirm button to s...

Page 81: ...N port to static IP client mode During a call I can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the...

Page 82: ...e firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ISP The manual i...