Yealink T22P, Manual

Page 1: ...section in this guide before you set up and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions...

Page 2: ...Customizing Your Phone 13 General Settings 13 Phone Status 13 Language 13 Time and Date 14 Keypad Lock 16 Audio Settings 18 Volume 18 Ring Tones 18 Codec Selection 20 Contact Management 21 Edit Add D...

Page 3: ...ll Methods 46 Password dial 48 Call Completion 49 Answering a call 50 Answering an incoming call 50 Denying an incoming call 50 DND 50 Call Forward 50 Intercom 51 During an Active Call 52 Mute 52 Call...

Page 4: ...Export 72 802 1X 73 DSS keys Configuration 73 Conference 74 Forward 74 Transfer 75 Hold 75 DND 75 Redial 75 Call Return 76 SMS 76 Pick Up 76 Call Park 76 DTMF 77 Voice Mail 77 Speed Dial 77 Intercom 7...

Page 5: ...Prefix 83 Zero sp touch 84 ACD 84 Local Group 84 Broadsoft Group 85 Tone Settings 85 Voice 86 Ring 87 Trouble Shooting 88...

Page 6: ...Enterprise IP Phone Getting Started 1 Getting Started Packing List The following components are included in your package Enterprise IP Phone Phone Stand Power Adapter Handset Handset Cord...

Page 7: ...tting Started 2 Ethernet Cable Quick Installation Guide Quick Reference CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact y...

Page 8: ...shown below Stand attached 2 Connect Handset and Headset as shown below Note Headset is not provided in the packing list Please contact your distributor for more information 3 Connect Network and Powe...

Page 9: ...t together using an Ethernet cable shown as below Configuration and Registration If you are administrator you need to do some simple configuration to make the phone work If not please contact your int...

Page 10: ...ernet access Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance Please contact your network administrator Accou...

Page 11: ...field Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via...

Page 12: ...here is a call on mute Hot Key The screen will display labels for these keys to identify their context sensitive functions and you can custom softkeys under different status Line Key These buttons are...

Page 13: ...tionally connected headset Mute audio transmission locally during calls Hard Feature Keys Allow users to access the Voice Mail interface directly Forward the current call to third party When the phone...

Page 14: ...BLA LED Status Description Steady green All of the members are in idle status Slow blinking green Some part s is seizing the line ring back under the private hold status Fast blinking green Some part...

Page 15: ...uccessfully started User Interface There are two ways to customize specific options on your phones 1 Using keypad and display on the phone 2 Using Web user interface in an Internet browser from your P...

Page 16: ...turn code when DND Intercom Call Completion Basic Phone Functions Language Time Date Ring Tone Phone Volume Logo Customization Advanced Phone Functions Accounts Network Voice Codecs Echo Cancellation...

Page 17: ...Enterprise IP Phone Using the Basic Call Functions 12 Please refer to the relating parts for more details The default administrator password is admin...

Page 18: ...atus directly to check the status Language The default Phone interface language is English The Web interface language depends on your computer Operation System It will automatically match the language...

Page 19: ...ttings Time Date 2 If SNTP Settings is chosen the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific option and the relating changes Y...

Page 20: ...efer to the instruction above for the parameters detail To change the Daylight Saving Time settings via the Phone interface 1 Press Menu Settings Basic Settings Time Date SNTP Settings Daylight Saving...

Page 21: ...cific keys Menu Key The Menu hot keys can not be used until unlocked You can not access the menu of the phone Function Keys The hard function keys MESSAGE FORWARD RD OK X navigation Keys Volume adjust...

Page 22: ...Lock Answer it will show the icon and on the user interface To unlock the phone via Phone interface 1 Press Menu hot key you are prompted for the password 2 Enter the password and then press Confirm...

Page 23: ...ust the volume when you are on an active call When Handset Headset Hands free mode is activated press the Volume Adjustment Bar to a comfortable level Note The volume can only be adjusted via Phone in...

Page 24: ...Choose Phone Preference Upload Ringtone 2 Click Browse button to choose the specific ring tone file 3 Click Upload button to upload the file Note 1 The ring tone file format must be in 16bits WAV form...

Page 25: ...ts the following voice codecs G722 G723_53 G723_63 G726 16 G726 24 G726 32 G726 40 G729 PCMU and PCMA You can enable disable the desired codecs via Web interface Please contact your System Administrat...

Page 26: ...erface Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s contact list You can add edit delete dial and search for a contact in the contact list The di...

Page 27: ...key to add the contact or Back hot key to cancel the change To edit a contact via Phone interface 1 Press Dir Local Directory 2 Choose a group and press the Enter hot key 3 Use the navigation key to h...

Page 28: ...ll from this contact can not get through To move a contact in History to Contacts via Phone interface 1 Press History hot key to enter the call history list 2 Use the navigation keys to highlight a re...

Page 29: ...dd delete edit move the contacts via the Web interface Choose Contacts Local Phone Book Please refer to the instruction above for the parameters detail Import Export Contact list Import Export Contact...

Page 30: ...the mouse to the icon you will see the notes for parameters The meanings of this icon on other pages is the same we will not elaborate it one by one 4 Click the Export button to export the contact lis...

Page 31: ...the server or IPPBX to maintain up to date public phone book terminal users need to have remote phone book function When the users browse the remote phone book the terminal will check and download th...

Page 32: ...2 Every contact in the remote phone book can set several phone numbers Broadsoft Broadsoft phone book is the same as the Remote Phone Book This feature allows you to download contact list from the se...

Page 33: ...f Dial up directory under the dial interface each time you press a key there are inquiring for a number It will show on the LCD and let the user to choose The LDAP Lookup For PreDial Dial option can b...

Page 34: ...nd key via the Web interface 1 Choose Phone Features Key As Send 2 Highlight the specific one in the pull down menu then click the Confirm button to save the change Hot Line To set the hot line number...

Page 35: ...ine Number and Hotline Delay then click the Confirm button to save the change Anonymous call To set the anonymous call via the IP phone interface 1 Press Menu Features Anonymous Call Enter to enter th...

Page 36: ...us rejection by server please choose and enter the Reject On Code and Reject Off Code When you choose to enable the anonymous reject function on your IP phone it will send information to the server an...

Page 37: ...save the changes To set auto redial via the Web interface 1 Choose Phone Features Auto Redial 2 Choose Enabled or Disabled in the pull down menu click confirm button to save the change Auto Answer Aut...

Page 38: ...ave the change Missed call log Defines whether to save the missed calls to the call history record or display the missed calls on the idle screen This function can only be set via the Web interface 1...

Page 39: ...ess Enter softkey to download the call log Logo Customization You can upload your own logo which displayed on the idle screen 1 Choose Phone Features Use Logo Custom Logo via the Web interface press B...

Page 40: ...and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs This function can only be set via the Web interface 1 Choose Phone DS...

Page 41: ...7 You can also click the Reset to Default button to reset the softkeys interface Note 1 We can add the Empty key more than once but others can only choose once time and can t be repeat when you set u...

Page 42: ...a Dial Plan via the Web interface 1 Choose Phone Dial Plan Replace Rule 2 Enter the desired Prefix Replace and Account 3 Press Add button to save the changes 4 You can also delete a specific one from...

Page 43: ...the rest can be done in the same manner For example if you want to replace the any input content with the content beginning with 8 Input in Prefix box and input 8 1 in Replace box Area Code Area code...

Page 44: ...be forbidden to be call out from your IP phone 1 Choose Phone Dial Plan Block Out 2 Enter the phone number and Account and then click Add button to save the changes or choose the specific one in the l...

Page 45: ...When enabled the synchronize function configure the DND FWD function on device or server DND FWD status on device and server will be in correspondence To set Feature Key Synchronisation via the Web i...

Page 46: ...Web page when phone receives request it will determine whether to display corresponding content on the phone which sent by the specified server or not To set Push XML via Web interface 1 Choose phone...

Page 47: ...ction is Enabled phone will auto reboot after 10 seconds if some important process of phone crash When Disable the function the phone will not reboot Configure watchdog via web interface Choose phone...

Page 48: ...sponding information to server Action URI Remote control phone for corresponding operation The operation can be recorded include Setup Completed Log On Log Off Register Failed Off hook On hook etc Set...

Page 49: ...bin ConfigManApp com key OK Our phone can support the following functions function Phone ip stand for the phone s IP address Key xxx stand for the following rules To answer the call key OK key ENTER...

Page 50: ...DNDOn To disable DND key DNDOff Dial out http phone IP cgi bin ConfigManApp com number NUMBER outgoing_uri URI Phone ip stand for the phone s IP address NUMBER stand for the number which you want to s...

Page 51: ...ster a account but fill the SIP Server in the registered interface But the number which you dial must be in the same SIP server You can press an available line button if there is more than one account...

Page 52: ...all Info enter the number in the Dial a Number select the line from the Outgoing Identity list Then click the dial button to call out 3 Or choose Contact Phone Call Info click the number which you wan...

Page 53: ...be hidden as N stand for the value which you enter in the PswLength field For example you set the password prefix is 3 enter the PswLength is 2 then you enter the number 34567 it will display 3 67 on...

Page 54: ...mmediately when the contact end the call in order to establish a conversation with each other in time Call Completion can help you to solve this problem To configure Call Completion via phone interfac...

Page 55: ...Press DND hot key to active DND Mode when the phone is in idle status Further incoming calls will be rejected and the display shows icon Press it again to deactivate DND mode You can find the incomin...

Page 56: ...then when you choose to enable the call forward function via your IP phone it will send message to the server and the server will turn on the function immediately When there are calls to the extensio...

Page 57: ...ty You can still hear all other parties while mute is enabled To mute resume the conversation Press MUTE button during a conversation to mute all the conversations the icon will be shown on the LCD Pr...

Page 58: ...ays to transfer the call Blind Transfer Attended Transfer and Semi Attended Transfer To Blind Transfer via phone interface 1 A and B is on an conversation A press TRAN Button or Tran hot key to put B...

Page 59: ...e parties can communicate with each other To establish a conference 1 Press the Conf hot key during an active call 2 The first call is placed on hold You will hear a dial tone Dial the number to confe...

Page 60: ...utton to enter Conference dialing interface and invite another party to participate in teleconference 5 After starting conference press Hold key to Hold local call without influencing others in confer...

Page 61: ...ople answer the call he have been attended to the CONF 5 Initiator can use private chart function to have a private chart with any member press PriChat choose any members in phone member list and then...

Page 62: ...ate the new voice messages coming The MESSAGE button will be lighted To configure the Voicemail code via Phone interface 1 Press Menu Messages Voice Mail Set Voice Mail 2 Use the navigation keys to hi...

Page 63: ...on then you are able to listen to your new and old messages To retrieve the new voicemail via the Phone interface 1 Press the Voicemail hot key directly 2 You may be prompted to enter the password whi...

Page 64: ...nal If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order 3 Press S...

Page 65: ...specific message press Delete hot key 2 You are prompted to confirm the Delete press Yes hot key to delete the message press No hot key to return to previous menu To edit the message via Web interface...

Page 66: ...ocal SIP port The default value is 5060 Local RTP Port Defines the local RTP port that the phone will listen and transmit The default value is 11780 RPort The parameter allows you configuring the prox...

Page 67: ...ack interface If the reception also set the transport as TLS then IP Phone UI will display the icon on both side Go to Account Basic choose Transport option in the pull down menu you can choose the TL...

Page 68: ...the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address...

Page 69: ...ion You can consult your system administrator for more information VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast do...

Page 70: ...e Link Layer Discovery Protocol LLDP is a vendor neutral Layer 2 protocol that allows a network device to advertise its identity and capabilities on the local network Enable LLDP function the phone wi...

Page 71: ...gs Advanced Settings 2 Enter the password required scroll to Network option press Enter hot key select Webserver Type option then press Enter hot key again 3 Press the navigation keys or Switch hot ke...

Page 72: ...inistrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode is not able to access the settings on the Phone interface such as Accounts Network Reset to...

Page 73: ...cel button to cancel the changes To logout via Web interface Click the Logout button in the top right corner Reboot You should reboot the phone when you are challenged e g after applying changes to th...

Page 74: ...configurations after reset Or your phone must be configured a new manually unless mass provisioning is used To Export Import the old configuration file via Web interface 1 Choose Upgrade Advanced sele...

Page 75: ...ovision 2 Enter the URL User Name and Password 3 Click the Save hot key to save the changes Note 1 Any power interruption during the following process will most likely lead to a flash memory error As...

Page 76: ...e MAC oriented option 3 Press the Save hot key to save the changes Zero sp touch Zero sp touch this function can help users to configure AUTOP and network parameters quickly Enable this function when...

Page 77: ...K key to save the settings Press back key return to previous menu System Log Export If there are any errors happened in your phone you can export the system log and send to your system administrator f...

Page 78: ...to a LAN either establishing a point to point connection or preventing it if authentication fails It is used for securing wireless 802 1X access points and is based on the Extensible Authentication Pr...

Page 79: ...the conference To assign the key as Conference 1 Choose Phone DSS Key Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Conference from...

Page 80: ...hone DSS Key Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Hold from the list 7 Press Confirm button to save the changes DND If the...

Page 81: ...ension that you want to monitor Then when the monitored extension receives a call you can press this key to pick up the incoming calls To assign the key as Pick Up 1 Choose Phone DSS Key Line Key choo...

Page 82: ...ey is configured as Voicemail key you are allowed to access voicemail quickly by pressing this key To assign the key as Voice Mail 1 Choose Phone DSS Key Line Key choose one of the keys you want to ma...

Page 83: ...e Key choose one of the link key you want to make the assignment there is a pull down menu in the Type field choose Line from the list press Confirm button to save the changes BLF You can configure th...

Page 84: ...d listen using handset headset meanwhile the others nearby can listen using speakerphone You can get back to the previous mode by pressing the key again If the current mode is handset or headset users...

Page 85: ...extension To assign the key as Shared Line 1 Choose Phone DSS Key Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Shared Line from th...

Page 86: ...cess of dialogue Using this feature please pay attention to the maximum recording time and frequency in advance Generally it maybe a few minutes To assign the key as Record 1 Choose Phone DSS Key Line...

Page 87: ...e and configure a new account To assign the key as Hot Desking 1 Choose Phone DSS Key Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose...

Page 88: ...t will monitor which account To set BLF List via web interface 1 Choose Account Advanced BLF List URI enter the BLF List URI 2 Then enter the BLF List Code in the BLF List Code field 3 Click the Confi...

Page 89: ...t will pop up a login box enter the User ID and Password click the Log In hot key Presses DSSKEY again enter to the ACD Status page choose Available Unavail to change the status You can also press Log...

Page 90: ...ou want to make the assignment there is a pull down menu in the Type field choose Broadsoft Group from the list 2 In the Line field choose a broadsoft Group to specify the record so you must configure...

Page 91: ...h activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A comfort noise generator CNG is a program used to ge...

Page 92: ...tacts and then set the ringing tone for each group To edit the Ring option via Web interface 1 Choose Phone Ring 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To c...

Page 93: ...ur WAN port to static IP client mode During a call I can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consul...

Page 94: ...the bottom of the page 2 Select the file to update then click the Upgrade button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after th...