Advanced Call Features
55
Retrieving a Held Call on a Shared Line
If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key shows a
call that is in a held state, you can resume the held call remotely from other user's phone.
Before You Begin
There is at least one call placed on public hold on the shared line.
Procedure
1.
Do one of the following:
l
Press the line key.
l
In the SCA scenario, long press the shared line key.
The
Cancel
,
Call Pull
,
New Call
(
NewCall
) and
Retrieve
appear on the screen.
Select
Retrieve
to retrieve the call.
Barging in an Active Call on a Shared Line
In the SCA scenario, you can barge into an active call on the shared line. After you barge into a call, the call turns
into a three-party conference.
Note
: Only one user can barge into an active call on the shared line at a time.
It is not available on the T30P/T30 phones.
Before You Begin
There is at least one active call on the shared line.
Procedure
1.
Long press the desired line key, and then select an active call.
The
Cancel
,
Call Pull
(
CallPull
),
New Call
(
NewCall
) and
Barge In
(
BargeIn
) appear on the phone screen.
2.
Select
Barge In
(
BargeIn
) to interrupt the active call.
Pulling a Shared Call on a Shared Line
In SCA scenario, both you and other users can pull an existing call from another shared phone that is an active or
hold state.
It is not available on the T30P/T30 phone. Check with your system administrator to find out if this feature is available
for your phone.
Before You Begin
There is an active or held call on the shared line.
Procedure
1.
Long press the line key, and then select a call.
2.
Select
Call Pull
(
CallPull
) to pull the call.
Intercom
Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.
Intercom enables you to place an intercom call that is answered automatically on the contact's phone as long as the
contact is not in an active call.
Note
: Intercom is not available on all servers. Contact your system administrator for more information.
