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Yealink T53W 

User Guide

Table of Contents

Dialing .............................................................................................................2

Dial phone number or extension .........................................................2

Your Phone Calling Features.....................................................................2

Basics ..........................................................................................................2

Change Views ......................................................................................2
End Calls ................................................................................................2
Hold Calls ..............................................................................................2
Transfer Calls ........................................................................................2
Transfer Call Direct to Voicemail .....................................................2
Conference Calls .................................................................................3
Forward Calls ........................................................................................3
Intercom .................................................................................................3
Do Not Disturb .....................................................................................3
Menu .......................................................................................................3
Redial ......................................................................................................3
Park and Unpark Calls (If Enabled) ................................................. 4

Broadcast Paging and Intercom Features ......................................... 4

Broadcast Paging ................................................................................4
Intercom .................................................................................................4

Viewing Recent Calls ..............................................................................4

View Recent Calls List ........................................................................4

Directory .....................................................................................................4

View Organization Directory ............................................................4

Busy Lamp Field (BLF) ............................................................................4

View Phone Status ..............................................................................4
Speed Dial .............................................................................................4
Intercept Call Ringing to BLF ............................................................4
Transfer Call to BLF .............................................................................4
Speed Dial Keys ...................................................................................5
Line Appearances ...............................................................................5

Contact Center Call Queues .................................................................5

Log In to a Call Queue .......................................................................5
Log Out of a Call Queue ....................................................................5

Change Your Agent State to Unavailable While Logged In ......5
After Ending a Call ..............................................................................5

Hoteling ......................................................................................................5

Log In to an Open Desk Phone .......................................................5
Log Out of an Open Desk Phone  ...................................................5

Additional Phone Features ....................................................................6

Muting the Microphone......................................................................6
Change Volume ...................................................................................6
Change Ringtone ................................................................................6
Access Voice Messages ....................................................................6

Call Forwarding ........................................................................................6

Activate Call Forwarding ...................................................................6
Deactivate Call Forwarding ..............................................................6

Call Waiting ................................................................................................ 7

Activate Call Waiting for All Calls .................................................... 7
Deactivate Call Waiting for All Calls ............................................... 7
Cancel Call Waiting for a Single Call .............................................. 7

Speed Dial 8 (1-digit codes) ................................................................... 7

Set Up/Update Speed Dial 8 (1-Digit Codes) ................................ 7
Place Call Using Speed Dial 8 ......................................................... 7

Speed Dial 100 (If Enabled) ................................................................... 7

Set Up/Update Speed Dial 100 (2-Digit Codes) .......................... 7
Place Call Using Speed Dial 100 ..................................................... 7

Initial Voicemail Set Up...........................................................................8
Access Voicemail and Voice Portal .....................................................8

From Your Own Phone .......................................................................8
From Another Phone Within Your Group .......................................8
From a Phone Outside of Your Group ............................................8

Voice Messaging Main Menu ....................................................................9

“Play Message” options .........................................................................9

Voice Portal Main Menu .............................................................................9

Yealink-T53W-220314-UG

TelNet Worldwide, Inc.  •  telnetww.com  •  (800) 508-1254

Summary of Contents for T53W

Page 1: ...able While Logged In 5 After Ending a Call 5 Hoteling 5 Log In to an Open Desk Phone 5 Log Out of an Open Desk Phone 5 Additional Phone Features 6 Muting the Microphone 6 Change Volume 6 Change Ringto...

Page 2: ...k with the other party press Transfer again Blind Transfer 1 Press Transfer dial the other party and then press B Transfer Transfer Call Direct to Voicemail 1 During an active call press VM Transfer l...

Page 3: ...a number from a list to redial Conference Calls Conduct Conference Calls 1 Make call to or receive call from other party 2 Press Conference softkey 3 Dial the third party and press Call or 4 Wait for...

Page 4: ...tercept or pickup that call Transfer Call to BLF 1 While on an active call press Transfer 2 Press 8th line key to search for BLF 3 Press desired BLF and call will be transferred Park and Unpark Calls...

Page 5: ...navail softkey and enter the unavailable code 2 Press the OK button 3 A red X will appear next to your lines and an Unavailable status will display on phone screen 4 Contact Center calls will not ring...

Page 6: ...s part of your business continuity plan have Call Forwarding Not Reachable feature set to automatically forward all calls if something prevents calls from completing e g power failure or loss of Inter...

Page 7: ...l be back on for the next phone call Speed Dial 8 1 digit codes Set up and update 1 digit speed dial codes for frequently dialed numbers Set Up Update Speed Dial 8 1 Digit Codes 1 Dial 74 and listen f...

Page 8: ...NOTE Your voicemail passcode must be 6 digits in length and cannot be your phone number Do not use weak passcodes e g not sequential or repeating digits Access Voicemail and Voice Portal From Your Own...

Page 9: ...Voice Portal Main Menu Repeat Menu Voice Portal Main Menu 1 Access Voice Mailbox 3 Greetings Menu Record Name 4 Change Hoteling 5 Change Passcode 6 Exit Repeat Play Message options While listening to...

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