Yealink T58A Skype for Business, User Manual

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Page 2: ...Skype for Business 18 Sign In Using Your Skype for Business User Credentials 19 Signing in to Skype for Business on Your Computer Using BToE 19 Signing in Using Your Skype for Business PIN Authenticat...

Page 3: ...siness Calls on the Same Phone 29 Retrieve Parked Skype for Business Calls on Another Phone 30 Silencing or Rejecting Incoming Calls 30 Silencing an Incoming Call 30 Reject Incoming Calls 30 Forwardin...

Page 4: ...ed Audio 40 Deleting Multiple Recorded Audios 40 Checking Storage Space 41 Boss Admin for Skype for Business 41 Assigning Delegates 41 Viewing the Delegates Group 42 Viewing the Boss Group 42 Editing...

Page 5: ...o the Voicemail 54 Calling a Contact from Voicemail 54 Marking the Message as Read or Unread 54 Deleting Voicemail Messages 54 Using the Calendar 54 Opening the Calendar 55 Conference Status 55 Naviga...

Page 6: ...rget Extension Number 67 Deleting the Target Extension Number 67 Placing an Intercom Call 68 Multicast Paging 68 Setting a Paging List 68 Deleting a Paging Group 69 Sending Multicast Paging 69 Receivi...

Page 7: ...necting the Bluetooth Device 83 Un pairing the Mobile Phone 83 Using Better Together over Ethernet 84 Getting Started with Better Together over Ethernet 84 Downloading and Installing the Yealink BToE...

Page 8: ...a phone when the phone is not powered on 92 Why can t I sign into the Skype for Business server on the phone 92 Why can t the phone pair with my Skype for Business client 92 Why can t I see the Calend...

Page 9: ...your package how to assemble the phone or accessory and how to use the basic features This guide is also included in your phone package Administrator Guide This guide provides detailed information abo...

Page 10: ...E Key Toggles the microphone on or off The LED indicator glows green when the mute feature is activated 5 REDIAL Key Redials a previously dialed number 6 Speakerphone Key Toggles the speakerphone hand...

Page 11: ...he following screens on your phone Accessing the Favorites Screen Accessing the History Screen Contacts Screen Accessing the Menu Screen Accessing the Favorites Screen Local favorites and Skype for Bu...

Page 12: ...n The Contacts screen includes your local directory and Skype for Business directory Procedure 1 Tap Contacts 2 Slide up and down to view more groups Accessing the Menu Screen In menu screen you can a...

Page 13: ...the Status Bar Icons in the Main Window Icons in the Status Bar The following table displays icons in the status bar Icon Description Search for contacts Missed Calls Forwarded Calls Voicemail Auto An...

Page 14: ...Unread voicemail Read voicemail Enable the conference announcement Conference presenter Conference attendee Conference lock Phone Lock Private conference Set your phone as primary audio device for PC...

Page 15: ...ou need to know the function of the keys on the on screen keyboard The Skype for Business phone supports the English US input method No Item Description 1 26 English Letters Enter the letter Long tap...

Page 16: ...pe for Business Phone as a Guest User Phone Lock Multi Factor Authentication MFA To guarantee the security of account your network administrator may enable multi factor authentication MFA feature for...

Page 17: ...lect a method to complete the authentication If you select Call me your mobile phone will receive a call and you need to follow the voice prompt to complete authentication and then click Done If you s...

Page 18: ...ness Using Web Sign In Method Signing in to Skype for Business You can use one of the following methods to sign in to your phone with your Skype for Business credentials User Sign in This method uses...

Page 19: ...u can sign in to your Skype for Business account using your PIN Authentication credentials Contact your system administrator to get your login credentials Before you begin Your system administrator sh...

Page 20: ...feterias employee lounges conference rooms and other locations where a large number of people are likely to gather Setting a Common Area Phone Signing in to a Common Area Phone Account Signing Out of...

Page 21: ...re 1 Do one of the following When the phone is locked tap User Sign in When the phone is unlocked navigate toMenu User Sign in The phone prompts if you are you sure to start the hot desking 2 Select O...

Page 22: ...n following situations Prevent unauthorized outgoing calls Prevent people from viewing or modifying phone information such as your conference schedules and history records When your phone is locked yo...

Page 23: ...limit Procedure 1 Navigate to Menu Setting Basic Phone Lock 2 Select the desired value from the Unlock attempts field 3 Save the change Locking Your Phone Your phone automatically locks after being i...

Page 24: ...ce call Switching among the Handset Speakerphone and Headset Modes Placing Calls Answering Calls Muting and Unmuting Audio Holding and Resuming Calls Ending an Active Call Transferring Calls Parking a...

Page 25: ...red number You can also tap a desired contact from the search result list favorites screen history screen or contacts screen 3 Tap or key Placing Multiple Calls When you are in a call you can hold you...

Page 26: ...isplay your favorites Procedure 1 Tap the Favorites 2 Slide up and down to view more favorites 3 Select the desired favorites Calling Contacts from the Directory You can place calls to your contacts P...

Page 27: ...up the handset to use the handset mode Press the Speakerphone key to use the speakerphone mode The key LED glows green Press the HEADSET key to use the headset mode The key LED glows green Select Ans...

Page 28: ...can be made and received while placing the original call on hold Placing a call on Hold Resuming a Call Placing a call on Hold Procedure During a call press or tap Hold Your phone will beep softly eve...

Page 29: ...Enter a number and then select Call Select a desired contact directly from the search result list favorites screen history screen or contacts screen 3 After the party answers the call tap Transfer Par...

Page 30: ...ues to display on your phone Procedure When you receive an incoming call select Silence Reject Incoming Calls You can reject a call and send the call directly to voicemail if voicemail is available Re...

Page 31: ...Forward Feature Configuring the Delay Time for Forwarding Incoming Calls Forwarding Calls to a Contact You can forward all incoming calls to a contact Procedure 1 Tap Menu Setting Features Call Forwa...

Page 32: ...usly Ring a Group of Contacts You can choose to simultaneously ring a group of Skype for Business contacts when you receive incoming calls Before you begin Editing Your Team Call Group Members Procedu...

Page 33: ...for Business Conferences This chapter provides basic operating instructions about initiating and managing a Skype for Business conference call Initiating a Skype for Business Conference Call Sending...

Page 34: ...Tap Contacts 2 Select the desired Skype for Business group and then select Dial All The phone screen prompts if you are you sure to start a conference 3 Select OK to dial all contacts in the group Me...

Page 35: ...ce will be a presenter by default The presenter can only manage other presenters and attendees Attendee the user who is invited to a conference but who is not authorized to act as a presenter The atte...

Page 36: ...e Tap to promote an attendee to a presenter Enabling or Disabling Conference Announcements Only the organizer and presenters can enable or disable the announcement When the announcement feature is ena...

Page 37: ...rs and attendees An attendee cannot remove other participants Procedure 1 During a Skype for Business conference tap Participants 2 Tap to remove the participant from the conference call Leaving the C...

Page 38: ...recording you can do one of the following Tap to mark specific moments Tap to cancel the recording Tap to pause the recording and then tap to resume the recording Tap to end the recording and save the...

Page 39: ...Tap the Volume key to increase or decrease the volume of the speakerphone Tap to stop the playing Copying Recorded Audios to USB Flash Drive Before copying recorded audios to USB flash drive you shoul...

Page 40: ...iple Recorded Audios Deleting a Recorded Audio Procedure 1 Navigate to Menu Recording 2 If you want to delete the recorded audio saved in USB flash drive tap USB 3 Tap after the desired recorded audio...

Page 41: ...can assign delegates and delegates can manage calls on behalf of the boss s line Assigning Delegates Viewing the Delegates Group Viewing the Boss Group Editing the Delegates Group Managing Calls on t...

Page 42: ...iting the Delegates Group You cannot edit the Delegates group on your phone If you want to add or remove delegates you need to edit the Delegates group in your Skype for Business client Procedure 1 In...

Page 43: ...ingtone Select More FWD VM to forward the call your voicemail Select Reject to reject the call Viewing Held Boss Calls Bosses and delegates can both view held calls on the boss s line If there is an a...

Page 44: ...igate to Contacts Bosses 2 Tap the avatar of the desired boss 3 Tap On behalf 4 Enter the desired number and then tap Call or tap a desired contact Initiating a Conference Call on Behalf of a Boss As...

Page 45: ...ar of the desired entry Deleting History Records You can delete one or a batch of history records Deleting a Call Record Deleting Multiple Call Records Deleting a Call Record Procedure 1 Select Histor...

Page 46: ...d in the phone only The contacts of Skype for Business directory and the Skype for Business client are synchronized Searching for Contacts Skype for Business Directory Local Directory Searching for Co...

Page 47: ...the local contact to the Skype for Business directory on the phone first Procedure 1 Navigate to Contacts Local Directory 2 Select the desired group All Contact or Favorites that contains the desired...

Page 48: ...s you are sure to delete 5 Select OK Local Directory You can add edit or delete local contacts on your phone Adding Local Contacts Viewing Local Contacts Editing Local Contacts Deleting Local Contacts...

Page 49: ...tion 6 Save the change Adding Local Contacts from the History Record You can add a history record to the local directory Procedure 1 Select History 2 Slide up and down to view more records 3 Tap the a...

Page 50: ...5 Select OK Managing Favorites Favorites are the contacts in your directory that you call most often The favorites on your phone include local favorites and Skype for Business favorites Skype for Busi...

Page 51: ...ure Tap Contacts Favorites Local Favorites Local favorites are stored on your phone only Adding Local Favorites Viewing Local Favorites on the Favorites Screen Viewing Local Favorites in the Directory...

Page 52: ...ntacts Local Directory Favorites Reordering Local Favorites You can change the order in which your favorites display on the idle or Favorites screen The favorite with the lowest index number is displa...

Page 53: ...Tap the avatar of the desired contact 4 Tap Voice Mail to leave a voicemail Accessing the Message Center You can access the message center and then follow the voice prompts to listen to your voicemai...

Page 54: ...s that you do not want to listen to as read and you can choose to mark read messages that you want to listen to again as unread Procedure 1 Navigate to Menu Voice Mail 2 Tap the desired voicemail 3 Ta...

Page 55: ...access to Skype conference appointment meeting and event scheduled in Microsoft Outlook Procedure Navigate to Menu Calendar Conference Status You can set your availability during a meeting via the Ou...

Page 56: ...ngs for that day The days have meeting are displayed in blue The current day is displayed within a blue frame Procedure In your calendar tap a desired date Navigating Day View In Day view you can see...

Page 57: ...line the invitation show as Declined beside the participant Disabling the Meeting Reminders Meeting reminders are enabled by default and display reminders for all meetings You can choose to disable me...

Page 58: ...utomatically once join the Skype conferences in above ways Joining a Skype Conference from a Meeting Reminder Joining a Skype Conference from Meeting View Joining a Skype Conference by Dialing the Con...

Page 59: ...Time You can change the backlight brightness of the phone screen during phone activity The backlight brightness automatically changes after the phone has been idle for a specified time About this task...

Page 60: ...ocedure 1 Navigate to Menu Setting Features Call Waiting 2 Turn off Call Waiting 3 Save the change Changing the Administrator Password Accessing advanced features on the phone requires an administrato...

Page 61: ...ting Basic Time Date Format 2 Select the desired date format from the Date Format field 3 Select the desired date format from the Time Format field 4 Save the change Setting a Send Key You can set the...

Page 62: ...tting a Ringtone for the Phone You can choose a ringtone for all incoming calls Phone s ringtones are used to indicate incoming calls and distinguish your phone from your neighbor s Procedure 1 Naviga...

Page 63: ...ing Tones Response Group 2 Select the desired ringtone 3 Save the change Disabling the Key Tone Key tone is enabled by default The phone produces a sound when you press the keypad keys You can disable...

Page 64: ...on t want to be disturbed Set automatically for you based on your Outlook calendar In a conf call In a Skype for Business conference call a Skype for Business meeting with audio and don t want to be d...

Page 65: ...ion Information E911 Location Tip After you sign into your phone your phone may prompt Location is not set when the location of the phone is not set You can ignore the tip or edit your location If you...

Page 66: ...r system administrator to know whether you can use them Intercom Multicast Paging Privacy Mode Editing Your Team Call Group Members Private Lines Call Queue Response Group Group Call Pickup Shared Lin...

Page 67: ...call while an active call is in progress The active call will be placed on hold If you disable this feature the phone will handle an incoming intercomcall like a normal incoming call while there is al...

Page 68: ...aging list on the phone which allows you to send a Real Time Transport Protocol RTP stream to the pre configured multicast address es without involving SIP signaling You can configure the phone to rec...

Page 69: ...when the phone is idle The paging call is automatically answered on your phone When there is a voice call or a paging call in progress or when DND is activated on your phone the phone handles the new...

Page 70: ...acts of Microsoft Active Directory your status is offline to them When the privacy mode is enabled on the Skype for Business Server you can select one of the following options available on the phone o...

Page 71: ...ng My Team Call Group 3 In the Call Forwarding Team Call Group dialog box click Add 4 In the Choose a Team Call Group Member dialog box select the contacts you want to add and click OK The contacts yo...

Page 72: ...sk or a customer service desk When someone calls a response group the call is routed to an agent based on a hunt group or the caller s answers to interactive voice response IVR questions The Response...

Page 73: ...stem administrator for more information A user can be assigned to one SLA group only If the user has to be a delegate for multiple shared numbers the phone will perform Boss Admin feature to handle th...

Page 74: ...Resume Missed and Received Calls on Shared Lines If all SLA group members do not answer an incoming call the call is logged as missed calls on all the phones If any SLA group member answers the incom...

Page 75: ...of these applications or accessories are available on your phone Note We recommend that you use the accessories provided or approved by Yealink The use of unapproved third party accessories may resul...

Page 76: ...an activate the headset mode and use the headset when answering and placing calls Procedure Press the HEADSET key on the phone The HEADSET key LED glows green and the headset icon appears on the phone...

Page 77: ...Wi Fi Mode Activating the Wi Fi Mode About this task Procedure 1 Navigate to Menu Setting Basic Wi Fi 2 Turn on Wi Fi The IP phone scans the available wireless networks in your area Connecting to the...

Page 78: ...the Wireless Network Using PIN Connecting to the Wireless Network Using PBC Before you begin Make sure Wi Fi Mode is enabled Procedure 1 Navigate to Menu Setting Basic Wi Fi 2 Tap More WPS The phone s...

Page 79: ...ow advanced options radio box select a desired value in the Proxy field If you select Manual enter the information about proxy server in the corresponding fields Related tasks Activating the Wi Fi Mod...

Page 80: ...h Device Name Disabling Bluetooth Device Discovery Renaming the Paired Bluetooth Devices Disconnecting the Bluetooth Device Un pairing the Mobile Phone Activating the Bluetooth Mode You need to activa...

Page 81: ...siness phone and the call control is done by the Skype for Business phone Before you begin Pair and connect the Bluetooth Enabled mobile phone Make sure the phone audio fearure is enabled Procedure 1...

Page 82: ...ting Your Phone s Bluetooth Device Name By default the device name for Yealink Skype for Business phones display as You can change the Bluetooth device name for your phone Procedure 1 Navigate to Menu...

Page 83: ...he paired devices list so that you can easily connect it to your phone next time Procedure 1 Navigate to Menu Setting Basic Bluetooth 2 Tap the connected Bluetooth devices The phone screen prompts you...

Page 84: ...Phone Exiting BToE on Your Computer Uninstalling the Yealink BToE Connector Getting Started with Better Together over Ethernet To enable and use BToE you need to ensure the following requirements are...

Page 85: ...an Ethernet cable the IP address of your phone is entered automatically Pairing Your Phone with Your Computer Before you can begin using BToE you must pair your phone with your computer Enabling BToE...

Page 86: ...on your phone you can choose to enter phone IP address manually Before you begin Ensure that the Yealink BToE Connector application is running on your PC Procedure 1 On the Yealink BToE connector app...

Page 87: ...en is displayed as following Using BToE to Lock and Unlock Your Phone When your phone is paired with your computer you can lock and unlock your phone automatically when you lock or unlock your compute...

Page 88: ...nd Computer Setting Your Phone as Your Primary Audio Device Before you begin using your phone to manage the calls of Skype for Business client you need to ensure that your phone is set as your primary...

Page 89: ...d on your phone but not in the Skype for Business client on your computer 2 Select Resume on your phone to continue talking Moving Call Audio between Your Phone and Computer During an active Skype for...

Page 90: ...Your Phone Viewing Phone Status Updating Phone Firmware Resetting Your Phone Rebooting Your Phone Your system administrator may ask you to reboot if it malfunctions or to assist in troubleshooting Pr...

Page 91: ...a dial tone Why doesn t the phone ring Why can t I receive calls Why doesn t my handset work Why is the screen blank Ensure that the phone is properly plugged into a functional AC outlet Ensure that t...

Page 92: ...hone is the same as the one signing on the Skype for Business client Re pair the phone and Skype for Business client manually Ensure that Yealink BToE Connector and application driver are successfully...

Page 93: ...NY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOS...

Page 94: ...erator Operating Requirements Do not let a child operate the device without guidance Do not let a child play with the device or any accessory in case of accidental swallowing Please use the accessorie...