| Advanced Phone Features |
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Note:
If you sign into the phone using On-Premises account, you can use inbound private line feature.
Private line feature is available in On-Premises environment. Current Online environment does not support
this feature.
Related tasks
Setting a Ringtone for Incoming Private Line
Call Queue
Your system administrator may assign you to be a member of a queue.
The call queue is a feature that route and queue incoming calls to group members, called agents, such as a help desk
or a customer service desk. When people dial a phone number that is set with a call queue, they will hear a greeting
first (if any is setup), and then they will be put in the queue and wait for the available call agent. The person calling
in will hear music while they are placed on hold and waiting, and the call in the queue will ring all call agents at the
same time. After a call agent accepts the call, other agents’ phones stop ringing.
Note:
If you sign into the phone using Online account, you can use call queue feature. On-Premises
environment does not support this feature.
Response Group
Your system administrator may assign you to be a member of a response group.
A response group is a feature that route and queue incoming calls to groups of people, called agents, such as for a
help desk or a customer service desk. When someone calls a response group, the call is routed to an agent based on
a hunt group or the caller's answers to interactive voice response (IVR) questions. The Response Group application
uses standard response group routing methods to route the call to the next available agent. After a call agent accepts
the call, other agents’ phones stop ringing. For example, you have been selected by your system administrator to be a
call agent for a response group named “YEALINK”. When a user calls your response group, your phone prompts that
this is a call for YEALINK.
Note:
Response group feature is available in On-Premises environment. Current Online environment does
not support this feature. Contact your administrator for more information.
Related tasks
Setting a Ringtone for the Response Group
Group Call Pickup
Your system administrator may assign you to be a member of a pre-defined group. Group call pickup is used for
picking up incoming calls for your group members. If many group members receive incoming calls at once, you will
pick up the first incoming call, by dialing the group pickup code.
Note:
Group call pickup feature is available in On-Premises environment. Current Online environment does
not support this feature. Contact your administrator for more information.
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Picking Up a Call for Your Group
Picking Up a Call for Your Group
Procedure
When any group member receives an incoming call, you can dial the group pick code (for example: #603) to
answer it.
Summary of Contents for T58A Skype for Business
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