MUTE:
Turns off your Microphone (Speaker, H Headset) to allow you to speak privately. The caller cannot overhear
office/background noise or conversations.
+
TO USE: Press the MUTE Key. A mute symbol appears on the display, speak privately.
+
TO RESUME CONVERSATION: Press the MUTE Key again.
HOLD:
This is an exclusive hold to your telephone. No one else can retrieve it.
+
+
TO HOLD A CALL: Tap HOLD on display or the HOLD Key on phone.
+
+
TO RETURN TO CALLER: Tap the LINE KEY or Tap the RESUME Key or Press the HOLD Key again.
VIDEO:
Turns an audio call into a video call with another subscriber in your business group.
+
On the In Call Screen, scroll to the left and tap
Add Video
.
+
Screen says “
Requesting Video Call
”. Caller can accept or decline the video invitation.
KEY
FEATURE
NAVIGATING
A CONNECTED CALL
SPEAKER:
Press to make or answer any call without lifting the Handset.
+
TO SWITCH TO SPEAKER FROM HEADSET/HANDSET: Press the SPEAKER Key, replace handset in cradle.
+
TO RESUME PRIVACY: Lift the Handset or Press the HEADSET Key.
Need support? Connect with us at
or
Dial
4357 (HELP)
or
315-671-6262
to speak to a Northland Training Representative
IN CALL SCREENS
TRANSFER
TRANSFER
allows you to connect your call to someone else.
Announced:
With a call on the line, tap either the TRANSFER Key on the display or press the TRANSFER Key on the phone.
The current call is automatically placed on hold.
Enter the Number you are transferring to and tap SEND.
OR Tap a Busy Lamp Field (Enhanced Monitor Extension) Key
Wait for the person to answer, announce the call.
+
TO COMPLETE TRANSFER: Tap TRANSFER, call is connected, hang up.
+
TO RETURN TO HELD CALL: Tap END CALL, tap the held line, tap RESUME.
Blind Transfer:
Tap the TRANSFER Key on the display or press the TRANSFER key on the phone.
The current call is automatically placed on hold.
Enter the Number and tap TRANSFER again.
OR
Press a Busy Lamp Field (Enhanced Monitor Extension) Key. The call is automatically transferred.
TRANSFER TO VOICEMAIL:
Sends a caller directly to voicemail without ringing the phone
+
Tap the TRANSFER Key on the display or press the TRANSFER key on the phone.
+
The current call is automatically placed on hold.
+
Press *99 and enter the EXTENSION Number.
+
Tap TRANSFER and then tap TRANSFER again immediately.
NOTES:
To program a Busy Lamp Field (Enhanced Monitor Extension) Key, see the CommPortal User Manual.
Special administrative programming is required to use the BLF keys to transfer. Check with your System Administrator.
