5
NFON AG
Machtlfinger Str. 7
81379 München
Tel.: + 49 89 45 3000
www.nfon.com
At nfon.com under Service you can find an overview of all documentation,
downloads, blogs and portals as well as help pages and further information.
For any feedback to documentation, please contact
The home page of the service site contains various links to manuals, brief
instructions, software downloads and templates. Please read these manuals
thoroughly. They help you get the most out of your telephone system.
The NFON AG support website contains detailed FAQs with valuable
information pertaining to your telephone system. You can always check the
status of your support inquiries and respond to further inquiries.
Support hotline
for existing customers
If neither the manuals nor the FAQs or other contents of the support
website provide a solution, you can open a support ticket by phone.
Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at
+44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.
If neither the manuals nor the FAQs or other contents of the support
website provide a solution, you can open a support ticket by phone.
Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at
+44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.
Please include at least the following items with your inquiry:
• Your customer number, your name and a telephone number
• A full description of the malfunction, error or question about operation
• Specify the affected system component (e.g. for end devices the MAC
address)
• Specify when this incident occurred and the frequency
• Please also specify which other support sources you have used thus far
Outside our business hours, a central technical support hotline takes your
request, opens the respective ticket and in emergency cases, alerts the on-
call service.
Operating and set-up support may be subject to a fee of up to 120.- € per
hour depending on the respective contract terms. In this connection,
services are billed by the minute.
Support hotline
for test customers
Test customers are routed to a service hotline tailored to their specific
needs. Our staff for this hotline is available Monday to Friday from 9 am to 5
pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany.
Unfortunately, we are unable to provide support for test customers outside
of these business hours.
Support for German customers:
portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555
Support for customers in the UK:
portal.nfon.com ~ support.nfon.com ~ H44 20 3740 6740
Support for customers in Austria:
portal.nfon.com ~ support.nfon.com ~ H43 2742 7 55 66-555
Support for customers in France:
portal.nfon.com ~ support.nfon.com ~ H33 01 88 45 38 00
Support for customers in Italy:
portal.nfon.com ~ support.nfon.com ~ H39 02 99749 920
