| Troubleshooting Methods |
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10.
Click
Export
to open the file download window, and then save the file to your local system.
Capturing the Packets in Enhanced Way
Procedure
1.
From the web user interface, navigate to
Settings
>
Configuration
.
2.
Select
Enhanced
from the pull-down list of
Pcap Type
.
3.
Click
Start
in the
Pcap Feature
field to start capturing signal traffic.
4.
Reproduce the issue to get stack traces.
5.
Click
Stop
in the
Pcap Feature
field to stop capturing.
6.
Click
Export
to open the file download window, and then save the file to your local system.
Ethernet Software Capturing Configuration
You can choose to capture the packets using the Ethernet software in two ways:
• Receiving data packets from the HUB: Connect the Internet port of the phone and the PC to the same HUB, and
then use Sniffer, Ethereal or Wireshark software to capture the signal traffic.
• Receiving data packets from PC port: Connect the Internet port of the phone to the Internet and the PC port of the
phone to a PC. Before capturing the signal traffic, make sure the phone can span data packets received from the
Internet port to the PC port. It is not applicable to CP960 Phones.
•
Summary of Contents for Teams Series
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