User Guide for the W52 Cordless Phone
50
TROUBLESHOOTING
This chapter provides some general troubleshooting information to help you solve the problems you might
encounter when using your W52 Cordless Phone.
If you require additional information or assistance with your new phone, contact your system administrator.
Why doesn’t the handset ring?
•
Ensure that the ringer volume of your handset is not adjusted to the
minimum. Refer to Adjusting Ringer Volume on page 21.
•
Ensure that the silent mode is not switched on. Refer to Switching Silent Mode On/Off on page 22.
Why can’t I receive calls?
•
Ensure that the DND mode is not activated. Refer to Do Not Disturb (DND) on page 44.
•
Ensure that Always Forward feature is not enabled. Refer to Call Forward on page 45.
Why does the handset prompt the message “Not Subscribed”?
Check the registration status of your handset. If your handset is not registered to the base station, register it
manually. Refer to Handset Registration on page 17.
Why does the handset prompt the message “Not In Range”?
•
Ensure that the base station is properly plugged into a functional AC outlet.
•
Ensure that the handset is not too far from the base station.
Why does the handset prompt the message “Network unavailable”?
•
Ensure that the Ethernet cable is plugged into the Internet port on
the base station and the Ethernet cable is not loose.
•
Ensure that the switch or hub in your network is operational.
Why cannot the handset be registered to the base station?
If the network works normally, you can check the compatibility between base station and handset. There are 2
sets of base stations, complied with the FCC and CE standards respectively. You can check it from the back of the
base station. There are also 2 sets of handsets, American and Europe area respectively.
The American area handset is compatible with FCC standard base station.
The Europe area handset is compatible with CE standard base station.
To recognize the area of handset via the handset:
1. Press to enter the main menu.
2. Select
->Handset.
The LCD screen displays status information of handset status, you can press or to scroll through
to the
Area
field.
TROUBLESHOOTING
