hellospoke.com 888 / 955 / 5155
Yealink W52
Basic call handling
Transferring a call
1. While a call is active, press the
Options
soft key. When the options appear, press
OK
to choose
Transfer
.
2. Dial the number to which the call will be transferred (external or internal). Once you begin dialing, the system
is waiting to see how many digits are dialed. If you pause too long when dialing, the system will initiate the call.
NOTE: If an error is made in dialing, press the
On-Hook
key. This will resume the initial call.
3. For an “announced” transfer, allow the call to ring to the destination phone (do not press the
Transfer
soft
key again). Once the call is answered, verify that the call is ready to be transferred, then press the
Transfer
soft key.
NOTE: If the transfer needs to be canceled (no answer/receiving user not able to receive the transfer), press
either the
End
soft key or the
On-Hook
key. This will return you to the original call.
4. For an “unannounced” transfer, press the
Transfer
soft key after dialing the destination phone. This will send
the call to the destination phone immediately (if there is no answer, the call will ring until it goes to voicemail).
5. To transfer a call directly to a user’s voicemail, press the
Options
soft key then press the
OK
button to choose
Transfer
, then dial
*2
followed by the extension. Once the user’s voicemail message is heard, press the
Transfer
soft key to complete the transfer to the recipient’s voicemail. (The message heard by the caller will
be heard in entirety, even if the message begins before you complete the transfer)
Initiating a 3-party conference call
1. While a call is active, press the
Options
soft key. Using the navigation keys, navigate down to
Conference
and press
OK
.
2. Dial the number (internal or external) to be conferenced into the call.
3. Once the 3rd party has answered your call, press the
Conf
soft key. This will bring the 3rd party into the
conference.
Merging a call
1. While a call is active, if another call comes to the phone, press the
Accept
soft key.
NOTE: This will automatically place the initial call on hold.
2. To merge the two calls, press the
Options
soft key, then navigate to
Conference
and press
OK
. This will join
the three calls into a conference call.
