Yealink W78H, User Manual

Page 1: ...Yealink W80 DECT IP Multi Cell System User Guide V85 10...

Page 2: ...W53H Line Status Screen 31 W56H W53H Icons on the Calls Screen 31 W56H W53H Icons on the Line Status Screen 32 Rechargeable Battery 32 Viewing the Power Status 32 Entering Characters 32 Setting the In...

Page 3: ...rding a Call 49 Pausing Resuming a Recording 49 Stopping a Recording 49 Managing the Recordings 49 Viewing the Available Recording Time 50 Advanced Call Features 51 Call Park and Call Retrieve 51 Park...

Page 4: ...History Record to Local Directory 63 Saving a History Record to Blocklist 64 Deleting History Records 64 Deleting a Call Record 64 Deleting All Call Records 64 Customizing Your Phone 65 Turning Handse...

Page 5: ...e Phone Audio 78 Enabling the Phone Media 78 Handling a Mobile Phone Call on the Phone 79 Editing Device Name of Your Phone 79 Making the Phone Discoverable 79 Deleting the Paired Bluetooth Device 80...

Page 6: ...A Menu Structure 86 For W56H W53H W73H 87 For W73H 88 For W78H 90 For W57R W59R 91 For CP930W 92 For CP935W 93 For DD Phone 94 Appendix B Input Modes and Characters 94 Appendix C Bluetooth Headset Co...

Page 7: ...handsets may be different Hardware Overview Menu on the W56H W53H Screen and Icons Rechargeable Battery Entering Characters Hardware Overview Understanding the phone hardware helps you easily use the...

Page 8: ...n status 3 ROLE LED Indicates the device role 4 DECT LED For W80B indicates the connection status to the DECT manager DM W56H Hardware No Item Description 1 Receiver Receives audio in receiver mode 2...

Page 9: ...n to the previous screen Long press to return to the idle screen Press to turn the handset on Long press on the idle screen to turn the handset off Cancels actions or ends a call Rejects an incoming c...

Page 10: ...information 4 Soft Keys Access the function directly It depends on the operating situation 5 Message Key Accesses the voice mail or missed call 6 Speakerphone Key Switches among the receiver headset...

Page 11: ...els actions or ends a call Rejects an incoming call 10 Off hook Key Answers an incoming call Enters the redial calls list Places a call in receiver or headset mode 11 Keypad Provides digits letters an...

Page 12: ...information 4 Soft Keys Access the function directly It depends on the operating situation 5 Message Key Accesses the voice mail or missed call 6 Speakerphone Key Switches among the receiver headset...

Page 13: ...ions or ends a call Rejects an incoming call 10 Off hook Key Answers an incoming call Enters the redial calls list Places a call in receiver or headset mode 11 Keypad Provides digits letters and speci...

Page 14: ...options on the screen 8 OK Key Confirms actions or enters the main menu 9 On hook Key Power Key Press briefly to return to the previous screen Long press to return to the idle screen Press to turn the...

Page 15: ...mail or missed call 6 Speakerphone Key Switches among the receiver headset and handsfree modes Answers an incoming call Places a call in handsfree mode 7 Navigation Keys Scroll through information or...

Page 16: ...Microphone Picks up audio 15 Speaker Plays audio in handsfree mode 16 Volume Key Adjusts volume 17 Emergency Alarm Button Long press 2 seconds to set off the emergency alarm Note The settings for thi...

Page 17: ...missed call 6 Speakerphone Key Switches among the receiver headset and handsfree modes Answers an incoming call Places a call in handsfree mode 7 Navigation Keys Scroll through information or options...

Page 18: ...Microphone Picks up audio 15 Speaker Plays audio in handsfree mode 16 Volume Key Adjusts volume 17 Emergency Alarm Button Long press 2 seconds to set off the emergency alarm Note The settings for this...

Page 19: ...6 On hook Key Ends a call returns to the idle screen or turns off the phone 7 Touch Keypad Provides the digits letters and special characters in context sensitive applications It is possible to open a...

Page 20: ...hone is idle 15 Security Slot Allows you to connect a universal security cable to your phone so you can lock down your phone The phone will not be removed after locked 16 Micro USB Port Allows you to...

Page 21: ...Getting Started 21 CP935W Hardware...

Page 22: ...the charging cradle to charge the phone 7 Security Slot Allows you to connect a universal security cable to your phone so you can lock down your phone The phone will not be removed after locked 8 USB...

Page 23: ...keys to select the item Navigation Keys Scroll through information or options displayed on the screen Access History and Directory respectively OK Key Confirms actions or answers incoming calls 8 Can...

Page 24: ...headset is activated MUTE Key Toggles the microphone on or off The LED indicator glows red when the mute feature is activated MESSAGE Key Accesses your voice messages HOLD Key Places an active call o...

Page 25: ...ersible Tab Secures the handset in the handset cradle when the phone is mounted vertically For more information on how to adjust the reversible tab refer to Yealink Wall Mount Quick Installation Guide...

Page 26: ...rompts low battery or is charging Off The phone is powered off The phone is idle Menu on the W56H W53H The handset provides a variety of features that are grouped into the menu Main Menu Submenu Retur...

Page 27: ...o view the features Procedure Press the OK key when the handset is idle The main menus are displayed on the screen as icons Accessing the Main Menu Feature After entering the main menu you can use the...

Page 28: ...quickly exit the menu and return to the idle screen Screen and Icons The user screens and icon indicators can help you navigate and understand the important information on the phone s status Idle Scr...

Page 29: ...e local name or number Signal Strength Weak to strong W56H W53H CP930W DD phone No reception W56H W53H CP930W DD phone Battery Status Low to full W56H W53H CP930W Need Charging W56H W53H CP930W Status...

Page 30: ...has new voice mails The phone has enabled the Call Forward feature The phone has enabled the Do Not Disturb DND feature The keypad is locked CP930W Icons Description Icons Description The ringer volum...

Page 31: ...e phone is locked The phone is in the Speakerphone hands free mode The private line registers successfully The shared line registers successfully W56H W53H Line Status Screen The line status screen is...

Page 32: ...ow long it has been in storage A fully charged battery provides talk time of about 24 hours or 15 days of standby time Viewing the Power Status Viewing the Power Status When the phone is idle you can...

Page 33: ...rcase ABC uppercase and lowercase Abc or lowercase abc input modes it will provide space character and the following special characters 0 If it is in the numeric 123 input mode it will only provide th...

Page 34: ...is only applicable to the DD phone Registering the Handset You need to register your handset to the DECT manager DM if you want to use the basic functions of the DECT multi cell system Possible Reason...

Page 35: ...displays all systems that the handset is registered to and the BestBase option 2 Select the desired system or BestBase and then press Select Call Features You can use the phone to place and answer cal...

Page 36: ...t number and press the OK key Note You can select Options Directory to select a contact from the directory to dial out On the CP930W DD phone select Hold New Call Directory Placing a Call from the Cal...

Page 37: ...number to the selected speed dial key If the selected contact has multiple numbers select the desired number and select OK Changing a Speed Dial Number You can change the current speed dial number to...

Page 38: ...res the last twenty dialed phone numbers For DD phone the redial list stores the last eighteen dialed phone numbers When the memory of the redial list is full the handset will automatically erase the...

Page 39: ...ing contact or update the existing contact information Deleting a Redial Record You can delete any record from the redial list Procedure 1 Press when the handset is idle to access the redial list On t...

Page 40: ...Answering a Call When you receive an incoming call the phone rings and the screen displays the information of the incoming call Procedure Do one of the following Press or press Accept or Answer Press...

Page 41: ...atures Call Waiting On the CP930W DD phone go to Menu Features Call Waiting 2 Disable call waiting 3 Confirm the action Silencing or Rejecting Incoming Calls When you receive an incoming call you can...

Page 42: ...u begin Check with your system administrator to find out if the DND feature is available on your phone Procedure 1 Go to OK Call Features Do Not Disturb On the CP930W DD phone go to Menu Features DND...

Page 43: ...call Resuming a Held Call You can view and resume a held call on the phone Procedure Select Resume If multiple calls are placed on hold select the desired call first Note When you have multiple calls...

Page 44: ...lind Transfer Performing a Semi Attended Attended Transfer Performing a Blind Transfer You can transfer a call to another contact immediately without consulting with her him first Procedure 1 Select O...

Page 45: ...l with up to two contacts Procedure 1 Place a call to the first party 2 When the first party answers the call select Options Conference On the CP930W DD phone select Conference The active call is plac...

Page 46: ...our mobile phone and want to invite colleagues you can create a hybrid UC meeting on the phone Procedure 1 During the mobile call active the Bluetooth feature on your mobile phone 2 Connect and pair t...

Page 47: ...t Conf Network Conference If your system administrator has set a network conference feature on your phone you can initiate a conference with two or more contacts Setting Up a Network Conference Inviti...

Page 48: ...n the conference call can place himself herself on hold but other parties can continue the conference call normally About this task Note The conference call will only be held when all parties in the c...

Page 49: ...ecording icon appears on the phone screen and the duration stops counting 2 Select Re REC to resume a recording Note If you hold the call during the recording none of the parties will be recorded unti...

Page 50: ...Procedure 1 Select Pause to pause the playback 2 Select Play to restart the playback Fast Forwarding Rewinding a Playback While a recording plays you can fast forward or rewind the playback at any ti...

Page 51: ...an park the call to the local extension or the desired extension through dialing the park code Parking a Call in the FAC Mode Retrieving a Parked Call in the FAC Mode Parking a Call in the FAC Mode Yo...

Page 52: ...the Transfer Mode You can park a call in the transfer mode directly When you park a call to the shared parking lot the call is held on your phone Before you begin Your system administrator has set cal...

Page 53: ...one supports using Shared Call Appearance SCA to share a line So that this line can be registered on more than one phone at the same time Your system administrator can set your phone to use the shared...

Page 54: ...t Options Hold On the CP930W DD phone select Hold Placing a Call on Private Hold You can place a call on private hold that only you on shared line can retrieve the held call Procedure During a call se...

Page 55: ...ld call on the shared line Contact your system administrator for the call pull feature access code It is not applicable to CP930W Procedure 1 Enter the call pull feature access code for example 11 2 P...

Page 56: ...ystem server to listen to your voice mails Directory The phone provides several types of phone directories which can be customized by your system administrator Local Directory Shared Directory Blockli...

Page 57: ...al Directory On the CP930W DD phone select Directory or go to Directory Local Directory 2 Highlight the desired contact and select Options Edit On the CP930W DD phone select Options Option Detail 3 Ed...

Page 58: ...ame DM can share the contacts with each other You can store up to contacts in your phone s Shared Directory It is not applicable to DD phones Note Check with your system administrator to find out if t...

Page 59: ...ectory Procedure 1 Go to OK Directory Shared Directory On the CP930W go to Directory Shared Directory 2 Highlight a contact and select Options Delete All The phone prompts you whether to delete all co...

Page 60: ...Blocklist Contact You can add a blocklist contact on the phone to prevent someone from calling you Procedure 1 Go to OK Settings Telephony Blocklist On the DD phone go to Menu Directory Blocklist On...

Page 61: ...list On the DD phone go to Menu Directory Blocklist On the CP930W go to Menu Settings Basic Settings Blocklist 2 Highlight the desired blocklist contact and select Options Delete 3 Confirm the action...

Page 62: ...ok through the contacts Saving a Remote Phone Book Contact to the Local Directory You can save any remote phone book contact to the Local Directory to conveniently call this contact when you cannot ac...

Page 63: ...the call information such as the caller s name and number local line and call duration Procedure 1 Press History 2 Select the desired list 3 Highlight the desired entry and select Options Option Deta...

Page 64: ...Done 4 Confirm the action Deleting History Records You can delete one or all call records from the call history list Deleting a Call Record Deleting All Call Records Deleting a Call Record You can de...

Page 65: ...tery is inserted into the handset The CP930W will be turned on automatically when the phone is placed in the charging cradle You can also turn the handset on manually About this task It is only applic...

Page 66: ...1 Go to OK Settings Display Screen Saver 2 Press Change to select the Screen Saver check box the default status is checked Changing the W56H W53H CP930W Brightness For W56H W53H the handset backlight...

Page 67: ...ght 2 Select the desired time from the Backlight Time field 3 Confirm the action Setting the Keypad Light You can enable the keypad light to illuminate the keypad keys when any key is pressed About th...

Page 68: ...4 hour format You can also change the date format including the options to display the day D month M and year Y Procedure 1 Go to OK Settings Display Time Format or Date Format On the DD phone go to M...

Page 69: ...quickly access the feature without scrolling through the menu when the phone is idle You can configure six shortcuts on the phone in total It is only applicable to W56H W53H Supported Shortcuts Custo...

Page 70: ...s XML Browser XML Dir Customizing the Shortcuts You can customize the function of the shortcuts to make your handset more personalized Procedure 1 Go to OK Settings Shortcut 2 Select the desired short...

Page 71: ...automatically lock the phone About this task What unauthorized users can do depends on the settings of the phone lock type The phone supports the following phone lock types Menu key it prevents unauth...

Page 72: ...ock your phone and then automatically access the PIN change screen Procedure 1 Press any locked key the phone prompts you to enter an unlock PIN 2 Enter the desired PIN default 123 in the Unlock PIN f...

Page 73: ...Settings You can change the basic audio settings on your phone Adjusting the Volume Setting the Ring Tone Silent Charging Setting the Advisory Tone Setting the Vibrator Setting the Key Tone Disabling...

Page 74: ...Advisory tones are the acoustic signals of your handset which inform you of different actions and states It is not applicable to DD phones About this task You can configure the following advisory ton...

Page 75: ...ted the handset will not vibrate and ring Procedure 1 Go to OK Settings Audio Vibrator 2 Select the desired method Setting the Key Tone If you enable the key tone the phone will produce a sound when y...

Page 76: ...Go to OK Settings Bluetooth 2 Select Scan Devices The search result list displays up to 20 Bluetooth devices 3 Put the Bluetooth headset into pairing mode For more information please refer to the hea...

Page 77: ...d receive mobile calls on the phone Use the phone as a Bluetooth speaker for your mobile phone to play music Merge the calls on your phones the PC and connected mobile phone into a hybrid UC conferenc...

Page 78: ...g the Phone Audio When you enable the phone audio the phone can act as a speaker and microphone for your connected mobile phone The call is made through your mobile phone but the audio is present on t...

Page 79: ...act Answer a call An incoming call to your mobile phone is also shown on the phone you can answer the call on the phone During the call you can hold resume mute unmute or end the call on the phone Edi...

Page 80: ...vice 2 Select Options Delete The phone prompts you whether to delete the device 3 Confirm the action Disconnecting the Bluetooth Device You can disconnect your Bluetooth device from your phone When yo...

Page 81: ...Device via PC Placing Calls via PC Holding Resuming the PC Audio Muting Unmuting the Microphone Related tasks Creating a Hybrid UC Meeting with Mobile Phone and PC Connecting the PC to the Phone You...

Page 82: ...ck Start Control Panel Sound 2 Click Echo Cancelling Speakerphone Yealink CP930W Speakerphone and click Set as Default Device 3 Click Microphone Yealink CP930W Speakerphone and click Set as Default De...

Page 83: ...mal headset mode Under the Multi Cell mode the Voice button will turn solid white under the normal headset mode the PC button will turn solid white About this task Please ensure the headsets are in th...

Page 84: ...will get the same extension number as the handset About this task Please ensure that you have registered the headset and handset to the DM For more information about registering handsets please refer...

Page 85: ...dset You can reset individual settings that you have configured on the handset Except the settings of directory call history voice mail and the handset registration the handset will reset all customiz...

Page 86: ...s default PIN 0000 Reboot Config Handset Reboot The phone prompts whether to reboot the phone 2 Confirm the action Appendix Appendix A Menu Structure Appendix B Input Modes and Characters Appendix C B...

Page 87: ...Appendix 87 For W56H W53H W73H Note The menus in the gray box are not available when the handset is not registered to a base station...

Page 88: ...Appendix 88 For W73H...

Page 89: ...Appendix 89 Note The menus in the gray box are not available when the handset is not registered to a base station...

Page 90: ...Appendix 90 For W78H...

Page 91: ...te The menus in the gray box are not available when the handset is not registered to a base station For W57R W59R Note The menus in the gray box are not available when the handset is not registered to...

Page 92: ...Appendix 92 For CP930W Note The menus in the gray box are not available when the handset is not registered to a base station...

Page 93: ...Appendix 93 For CP935W...

Page 94: ...s and Characters Abc initials in capitals 123 ABC abc A a S s 1 1 1 1 1 1 1 1 1 1 1 1 ABCabc2 2 ABC2 abc2 2 A BC 2 a bc 2 A B C 2 a b c 2 2 2 DEFdef3 3 DEF3 def3 3 DE F3 de f3 D E F3 d e f3 3 3 GHIghi...

Page 95: ...x y z9 WXY Z 9 wxy z 9 9 9 space 0 0 0 space 0 space space 0 space 0 space 0 space 0 space 0 0 0 space 0 space space _ space _ space _ space _ space _ space _ space _ space _ space _ space _ space _ A...

Page 96: ...Appendix 96 Brands Type Model MB Pro 2 EZX 60 MB660 UC VOYAGER 4210 UC ML20 ML25 M165 Edge Plantronics Bluetooth B825 Focus Iphone Bluetooth Apple AirPods...