Yealink Yealink SIP-T22P, User Manual

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Page 2: ...TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTA...

Page 3: ...s encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help To avoid the potential effects ...

Page 4: ...re under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yealink products can be downloaded online http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

Page 5: ...one we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide available online http www yealink com DocumentDownload aspx CateId 142 flag 142 Note Topics provided in this guide include Chapter 1 Overview Chapter 2 Getting Started Chapter 3 Customizing Your Phone Chapter 4 Basic Call Features Chapter 5 Advanced Phone Features This section describes the changes to t...

Page 6: ...rred to the following sections Phone Status on page 13 Remote Phone Book on page 41 Major updates have occurred to the following sections Basic Network Settings on page 14 Keypad Lock on page 22 Contact Management on page 28 DSS Keys on page 48 Major updates have occurred to the following sections Keypad Lock on page 22 Volume on page 25 Ring Tones on page 26 Call Completion on page 72 DSS Keys on...

Page 7: ...About This Guide vii Busy Lamp Field BLF on page 97 ...

Page 8: ...User Guide for the SIP T22P IP Phone viii ...

Page 9: ... Guide Version 70 vi Table of Contents ix Overview 1 Hardware Component Instructions 1 Icon Instructions 3 LED Instructions 5 User Interfaces 5 Phone User Interface 6 Web User Interface 6 Documentations 8 Getting Started 9 Packaging Contents 9 Phone Installation 11 Phone Initialization 13 Phone Status 13 Basic Network Settings 14 Registration 16 Idle Screen 16 Customizing Your Phone 17 General Set...

Page 10: ... Management 55 Dial Plan 56 Emergency Number 62 Live Dialpad 63 Hotline 64 Basic Call Features 65 Placing Calls 65 Answering Calls 67 Ending Calls 68 Redialing Numbers 69 Recent Call In Dialing 69 Auto Answer 70 Auto Redial 71 Call Completion 72 Call Return 73 Call Mute 73 Call Hold Resume 74 Do Not Disturb DND 75 Call Forward 78 Call Transfer 84 Call Waiting 85 Conference 86 Local Conference 86 N...

Page 11: ...03 Multicast Paging 105 Sending RTP Stream 105 Receiving RTP Stream 107 Music on Hold 108 Automatic Call Distribution ACD 109 Messages 111 Short Message Service SMS 111 Voice Mail 113 Message Waiting Indicator MWI 114 Troubleshooting 119 Regulatory Notices 129 Service Agreements 129 Limitations of Liability 129 Safety Instructions 129 Appendix A Time Zones 131 Index 133 ...

Page 12: ...User Guide for the SIP T22P IP Phone xii ...

Page 13: ...rdware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator The main hardware components of the SIP T22P IP phone are the LCD screen and the keypad ...

Page 14: ...ctivate up to three accounts and assign various features MESSAGE Key Indicates and accesses voice mails HEADSET Key Toggles the headset mode TRAN Key Transfers a call to another party RD Key Redials a previously dialed number Speakerphone Key Toggles the hands free speakerphone mode Volume Key Adjusts the volume of the handset headset speaker and ringer Keypad Provides the digits letters and speci...

Page 15: ...ed Registering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi lingual uppercase and lowercase letters input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forwarded Forwarded Calls Call Hold Call Mute Ringer volume is 0 ...

Page 16: ...22P IP Phone 4 Icon Description Keypad Lock Received Calls Placed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped ...

Page 17: ...d user receives an incoming call Slow flashing green The monitored user is busy Off The monitored user does not exist Two ways to customize configurations of your SIP T22P IP phone The user interface on the IP phone The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface which allows the user to execute all call operation tas...

Page 18: ...need to know the IP address of your new phone To obtain the IP address press the OK key on the phone Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the address bar of web browser on your PC The default administrator user name and password are both admin case sensitive The options you can use to customize the IP phone via phone user interface and or via web user interface are listed ...

Page 19: ...ll Return Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference Call Park Call Pickup Anonymous Call Anonymous Call Rejection Advanced Phone Features Busy Lamp Field BLF Call Recording Hot Desking Intercom Multicast Paging Music on Hold Automatic Call Distribution ACD Messages SIP Account User Options Activation Label Display Name Register Name User Name Password SIP Server1 2 Serv...

Page 20: ... setup of the phone In the package PDF English Quick Reference Guide Basic call features and phone customizations In the package PDF English User Guide Phone Web user interface settings Basic call features and advanced phone features CD attached in the package PDF English Note The table above lists most of the feature options Please refer to the relevant sections for more information You can also ...

Page 21: ...hone Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone contact your system administrator The following components are included in your SIP T22P IP phone package SIP T22P IP phone Phone Stand ...

Page 22: ...22P IP Phone 10 Power Adapter Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference Guide CD ROM Check the list before installation If you find anything missing contact your system administrator ...

Page 23: ...ct the network and power 1 Attach the stand a Desk Mount Method b Wall Mount Method 2 Connect the handset and optional headset Note 3 Connect the network and power You have two options for power and network connections Your system administrator will advise you which one to use AC power Power over Ethernet PoE A headset is not included in the packaging contents Contact your system administrator for...

Page 24: ...gular Ethernet cable the SIP T22P IP phone can be powered from a PoE compliant switch or hub To connect the PoE 1 Connect the Ethernet cable between the Internet port on the phone and an available port on the in line power switch hub Note If in line power switch hub is provided you don t need to connect the phone to the power adapter Make sure the switch hub is PoE compliant The phone can also sha...

Page 25: ...e via phone user interface or web user interface Available information of phone status includes Network status e g IPv4 status IP mode MAC address LAN type LAN IP and LAN mask Phone status e g device model hardware version firmware version product ID MAC address and device certificate status Account status e g the register status of SIP accounts To view the phone status via phone user interface 1 ...

Page 26: ...ayed on the first page of the web user interface If your phone cannot contact a DHCP server for any reason you need to configure network settings manually The IP phone can support either or both IPv4 and IPv6 addresses To configure the IP address mode via phone user interface 1 Press Menu Settings Advanced Settings password admin Network WAN Port ...

Page 27: ...ange or the Back soft key to cancel To configure a static IPv6 address via phone user interface 1 Press Menu Settings Advanced Settings password admin Network WAN Port IPv6 Static IPv6 Client 2 Enter the desired values in the IPv6 IPv6 Prefix IPv6 Gateway IPv6 Pri DNS and IPv6 Sec DNS fields respectively 3 Press the Save soft key to accept the change or the Back soft key to cancel If you are using...

Page 28: ...ure the phone parameters beforehand so that after you start up your phone the phone will be registered and ready for use If your phone is not registered you may have to register it For more information on how to register your phone refer to Account Management on page 55 If the phone has successfully started up the idle screen will be shown as below The idle screen shows the label of current accoun...

Page 29: ... your phone Topics include General Settings Audio Settings Contact Management Call History Management System Customizations If you require additional information or assistance with your new phone contact your system administrator You can configure the backlight status on the LCD screen as the following types Always Off Backlight is turned off permanently Always On Backlight is on permanently 15 30...

Page 30: ...eb user interface will use English You can change the language for the phone user interface and the web user interface respectively Note To change the language for the phone user interface 1 Press Menu Settings Basic Settings Language 2 Press or to select the desired language Not all of the supported languages are available for selection The available languages depend on the language packs current...

Page 31: ...splayed on the LCD screen when the phone is idle If the phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server you need to configure the time and date manually For more information on the SNTP server contact your system administrator To configure the SNTP settings via phone user interface 1 Press Menu Settings Basic Settings Time Date SNTP Settings 2 Press or or th...

Page 32: ...l change accordingly To configure the time and date format via phone user interface 1 Press Menu Settings Basic Settings Time Date Time Date Format 2 Press or or the Switch soft key to select the desired time format from the Clock field 3 Press or or the Switch soft key to select the desired date format from the Date Format field 4 Press the Save soft key to accept the change or the Back soft key ...

Page 33: ...or The default administrator password is admin For security reasons you should change the default administrator password as soon as possible To change the administrator password via phone user interface 1 Press Menu Settings Advanced Settings password admin Set Password 2 Enter the old password in the Current PWD field 3 Enter the new password in the New PWD field 4 Enter the new password again in...

Page 34: ... following Menu Key The Menu soft key and MESSAGE key are locked You cannot access the menu of the phone until unlocked Function Keys The function keys are locked You cannot use the MESSAGE RD TRAN OK X navigation keys soft keys and line keys until unlocked All Keys All keys are locked except the Volume key You are only allowed to dial emergency numbers reject incoming calls by pressing the X key ...

Page 35: ...ld 3 Press the Save soft key to accept the change 4 Long press to lock the keypad immediately when the phone is idle The LCD screen prompts Keypad Locked and displays the icon You can specify the interval in seconds to automatically lock the keypad instead of long pressing To configure the interval of automatic keypad lock via web user interface 1 Click on Features Phone Lock 2 Enter the desired i...

Page 36: ...ncel Note To unlock the keypad via phone user interface 1 Press any locked key the LCD screen prompts Please Enter PIN 2 Enter the PIN in the PIN field 3 Press the Confirm soft key to unlock the keypad The icon disappears from the LCD screen You can long press or wait for a period of time if configured to lock the keypad again Note The default interval is 0 second that is you need to long press to...

Page 37: ...Keypad lock is configurable via web user interface at the path Features Phone Lock You can press the Volume key to adjust the ringer volume when the phone is idle You can also press the Volume key to adjust the receiver volume of currently engaged audio devices handset speakerphone or headset when the phone is in use To adjust the volume when the phone is idle 1 Press to adjust the ringer volume N...

Page 38: ...rent accounts registered on your phone or to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Press Menu Settings Basic Settings Sound Ring Tones 2 Press or to select the desired ring tone 3 Press the Save soft key to accept the change or the Back soft key to cancel To select a ring tone for the account via web user interface 1 Click on Acc...

Page 39: ...A ring tone for the account is configurable via web user interface only The ring tone for an incoming call on the phone may be different For example when the phone receives an incoming call from a contact stored in the local directory it will play the ring tone assigned to the contact in the contact directory refer to Adding Contacts If no ring tone is assigned to the contact the phone will play t...

Page 40: ...tory Remote Phone Book and LDAP To configure the directory via web user interface 1 Click on Directory Setting 2 In the Directory block select the desired list from the Disabled column and then click The selected list appears in the Enabled column 3 Repeat step 2 to add more lists to the Enabled column 4 To remove a list from the Enabled column select the desired list and then click All custom rin...

Page 41: ...e phone is idle The LCD screen displays the list s in the directory If there is only one list in the directory press the Dir soft key to enter this list directly The built in phone directory stores the names and phone numbers of your contacts You can store up to 1000 contacts and 5 groups in your phone s local directory add new contacts and groups edit delete or search for a contact or simply dial...

Page 42: ...e in the Name field 4 Press or to select the desired group ring tone from the Ring Tones field If Auto is selected this group will use the ring tone assigned to the account For more information on ring tone for a account refer to Ring Tones on page 26 5 Press the Add soft key to accept the change or the Back soft key to cancel To edit a group in the local directory 1 Press the Dir soft key The IP ...

Page 43: ...one enters the local directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the local directory 2 Select the desired group e g Test 3 Press the Option soft key and then select Delete from the prompt list The LCD screen prompts Delete selected group 4 Press the OK soft key to conf...

Page 44: ...r the local directory 2 Press the Enter soft key If the groups have been added to the local directory select the desired group and then press the Enter soft key 3 Press the Add soft key 4 Enter the name and the office mobile or other numbers in the corresponding fields 5 Press or or the Switch soft key to select the desired account from the Account field If Auto is selected the phone will use the ...

Page 45: ...rom remote phone book 1 Press Menu Directory Remote Phone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter remote phone book 2 Press or to select the desired contact 3 Press the Option soft key and then select Add to Contacts from the prompt list 4 Press the Save soft key to save the contact in the local directory If the contact has already existed in the lo...

Page 46: ...ft key If the groups have been added to the local directory select the desired group and then press the Enter soft key 3 Press or to select the desired contact 4 Press the Option soft key and then select Detail from the prompt list 5 Press or to switch between different items and then edit 6 Press the Save soft key to accept change or the Back soft key to cancel To delete a contact from the local ...

Page 47: ...ll to a contact from the local directory 1 Press the Dir soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the local directory 2 Press the Enter soft key If the groups have been added to the local directory select the desired group and ...

Page 48: ...few continuous characters of the contact name or the contact phone number using the keypad The contacts whose name or phone number matches the characters entered will appear on the LCD screen You can dial from the result list You can search for a contact in your desired lists when the phone is in the dialing screen The lists may contain Local Directory History Remote Phone Book and LDAP To configu...

Page 49: ...h for a contact in the enabled search source lists 1 Pick up the handset press the speakerphone or press the line key 2 Enter a few continuous characters of the contact name or the contact phone number using the keypad The contacts in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen You can press or to scroll to the desired con...

Page 50: ...erface prompts The original contact will be covered Continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Directory Local Directory 2 Click Browse to locate a contact list file file format must be csv from your local system 3 Optional Check the Show Title checkbox It will prevent importing the title of the contact informat...

Page 51: ...ct list to your local system Note The built in phone directory stores the names and phone numbers for a blacklist You can store up to 30 contacts in your phone s blacklist directory add edit delete or search for a contact in the blacklist directory even dial a contact number from the blacklist directory but incoming calls from blacklist contacts will be rejected automatically To add a contact to t...

Page 52: ...irectly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the local directory 2 Press the Enter soft key If the groups have been added to the local directory select the desired group and then press the Enter soft key 3 Press or to select the desired contact 4 Press the Option soft key and then...

Page 53: ...rectory contact your system administrator To configure an access URL for remote phone book via web user interface 1 Click on Directory Remote Phone Book 2 Enter the access URL in the Remote URL field 3 Enter the name in the Display Name field 4 Click Confirm to accept the change Note To access your corporate directory via phone user interface 1 Press Menu Directory Remote Phone Book If Remote Phon...

Page 54: ...he contact phone number using the keypad The contacts whose name or phone number matches the characters entered will appear on the LCD screen You can dial from the result list To place a call from the corporate directory 1 Press Menu Directory Remote Phone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter remote phone book 2 Press or to select the desired rem...

Page 55: ...call add a contact or delete an entry from the call history list You should enable history record in advance To enable history record via phone user interface 1 Press Menu Features History Setting 2 Press or or the Switch soft key to select Enable from the History Record field 3 Press the Save soft key to accept the change or the Back soft key to cancel To view the call history 1 Press the History...

Page 56: ...n soft key and then select Add to Contacts or Add to Blacklist from the prompt list 5 Enter the desired values in the corresponding fields and then press the Save soft key For more information refer to Contact Management on page 28 To delete an entry from the call history list 1 Press the History soft key 2 Press or to switch between All Calls Placed Calls Received Calls Missed Calls and Forwarded...

Page 57: ...lick Browse to select the logo file from your local system 4 Click Upload to upload the file 5 Click Confirm to accept the change Note Physically connect your headset and activate the headset mode for use For more information on physically connecting a headset refer to Phone Installation on page 11 The logo file format must be dob contact your system administrator for more information A custom log...

Page 58: ...eadset automatically For more information on using the headset to place a call refer to Placing Calls on page 65 To deactivate the headset 1 Press again on the phone The headset icon disappears from the idle screen when the headset mode is deactivated You can use headset in priority when enabling headset prior This feature is especially useful for permanent or full time headset users To enable hea...

Page 59: ...nected to the headset jack will have full duplex capabilities while the one connected to the handset jack will only be able to listen To enable dual headset via web user interface 1 Click on Features General Information 2 Select Enabled from the pull down list of Dual Headset 3 Click Confirm to accept the change Note If headset prior is enabled the headset mode will not be deactivated until you pr...

Page 60: ...ress the Enter soft key 3 Select the desired key type from the Type field 4 Optional Select the desired key event from the Key Type field 5 Optional Select the desired account from the Account ID field 6 Optional Enter the corresponding value in the Value field 7 Optional Enter the corresponding value in the Extension field 8 Press the Save soft key to accept the change or the Back soft key to can...

Page 61: ...re to connect voice mail quickly For more information refer to Voice Mail on page 113 Dependencies Type Key Event Key Type Voice Mail Account ID the account this feature will be applied to Value the voice mail access code Usage Press the DSS key to dial out the voice mail access code you can follow the voice prompt to listen to the voice mails Directed Pickup You can use this key feature to answer...

Page 62: ...ring an active call to send the key sequence specified in the Value field Note Prefix You can use this key feature to add a specified prefix number before the dialed number Dependencies Type Key Event Key Type Prefix Value the prefix number Usage Press the DSS key when the phone is idle then the phone will enter into the dialing screen and display the prefix number which you specified in the Value...

Page 63: ...customize practical applications such as weather report stock information Google search etc Dependencies Type XML Browser Value the access URL for xml browser Usage Press the DSS key to access the XML browser specified in the Value field LDAP You can use this key feature to access the LDAP search interface quickly Dependencies Type Key Event Key Type LDAP Usage 1 Press the DSS key to access the LD...

Page 64: ...ansfer press the DSS key to complete the blind transfer to the number specified in the Value field When the transfer mode on DSS key is Attended Transfer press the DSS key to dial out the number specified in the Value field and then you can perform the attended or semi attended transfer When the transfer mode on DSS key is New Call press the DSS key to place a new call to the number specified in t...

Page 65: ...When the DND is in custom mode 1 Press the DSS key to access the custom DND interface 2 Activate or deactivate DND for one or all accounts Note SMS You can use this key feature to quick access text message For more information refer to Short Message Service SMS on page 111 Dependencies Type Key Event Key Type SMS Usage Press the DSS key when the phone is idle to access text message Group Listening...

Page 66: ...rameters in the corresponding fields 6 Press the OK soft key The phone will reboot to update configurations Keypad Lock You can use this key feature to immediately lock the keypad of your phone instead of long pressing For more information refer to Keypad Lock on page 22 Dependencies Type Keypad Lock Usage Press the DSS key to immediately lock the keypad of your phone instead of long pressing Dire...

Page 67: ... configure multiple line keys to associate with an account To register an account via phone user interface 1 Press Menu Settings Advanced Settings password admin Accounts 2 Select the desired account and then press the Enter soft key 3 Select Enable from the Activation field 4 Enter the desired values in the Label Display Name Register Name User Name Password and SIP Server1 2 fields respectively ...

Page 68: ...line keys Outgoing calls will be distributed similarly Your phone can be configured to have a combination of the accounts with a single line key and accounts with multiple line keys Dial plan is a string of characters that governs the way your SIP T22P IP phone processes the inputs received from your phone keypad The SIP T22P IP phone supports the following dial plan features Replace Rule Dial now...

Page 69: ...ules up to 100 to remove the specified string and replace it with another string You can configure a pattern with wildcards refer to the expression syntax in the table above so that any string that matches the pattern will be replaced This feature is convenient for you to dial out a long number For example a replace rule is configured as Prefix 1 and Replace 1234567 when you try to dial out the nu...

Page 70: ...ace rule s Note You can configure one or more dial now rules up to 100 on your phone When the dialed out number matches the dial now string the number will be dialed out automatically For example a dial now rule is configured as 2xx then any entered three digit string beginning with 2 will be dialed out automatically on the phone To add a dial now rule via web user interface 1 Click on Settings Di...

Page 71: ...thout pressing any key Note Delay Time for Dial now Rule You can configure the delay time for dial now rules That is you can configure your phone to dial out the phone number automatically which matches a dial now rule after the specified delay time To configure the delay time for dial now rule via web user interface 1 Click on Features General Information You can also edit or delete the dial now ...

Page 72: ... code area For example area code is configured as Code 0592 Min Length 4 Max Length 11 then when you dial out the number 56789 which has the digits between 4 to 11 the phone will add the area code and dial out the number 059256789 You can only configure one area code rule on your phone To configure the area code via web user interface 1 Click on Settings Dial Plan Area Code 2 Enter the desired val...

Page 73: ...ng dialed on your phone When you dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number You can add 10 block out rules at most on your phone To add a block out number via web user interface 1 Click on Settings Dial Plan Block Out 2 Enter the desired value in the BlockOut Number field The default values of minimum and maximum length are 1 and 15 ...

Page 74: ...ssistance when necessary The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have different emergency numbers for different emergency services You can specify the emergency telephone number on the IP phone for contacting the emergency services in an emergency situation Note To s...

Page 75: ...ive dialpad on the SIP T22P IP phone which enables the IP phone to automatically dial out phone numbers without pressing any other key You can also configure a delay where the phone will dial out the hotline number automatically after the specified period of time To enable live dialpad via web user interface 1 Click on Settings Preference 2 Select Enabled from the pull down list of Live Dialpad Em...

Page 76: ...will dial out the hotline number automatically after the specified period of time To configure hotline number via phone user interface 1 Press Menu Features Hotline 2 Enter the desired number in the Hotline Number field 3 Enter the delay time in seconds in the Hotline Delay field The valid values range from 0 to 10 4 Press the Save soft key to accept the change or the Back soft key to cancel Hotli...

Page 77: ...P phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Completion Call Return Call Mute Call Hold Resume Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference Call Park Call Pickup Anonymous Call Anonymous Call Rejection If you require additional information or assistance with your new phone contact yo...

Page 78: ...ick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key The key is configured as a send key by default You can also set the key as the send key or set neither For more information refer to Key as Send on page 22 Note To place a call using the hands free speakerphone mode Do one of the following With the handset on hook press or the line key to obtain a dial tone...

Page 79: ...he Send soft key Press the Hold soft key to place the original call on hold Press the NewCall soft key Enter the desired number using the keypad Press or the Send soft key You can press or to switch between the calls and then press the Resume soft key to retrieve the desired call When you are not in another call you can answer a call in three ways Using the handset Using the speakerphone Using the...

Page 80: ...ng the headset Do one of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key the line key LED flashes green Answering When in Another Call If you have an active call and an incoming call arrives on the phone do one of the following Press the Answer soft key The incoming call is answered and the original call is placed on ...

Page 81: ...ed entry from the placed call list and then press or the Send soft key You can view the placed calls list when the phone is in the pre dialing screen To do this you should enable recent call in dialing in advance To enable recent call in dialing via web user interface 1 Click on Directory Setting 2 Select Enabled from the pull down list of Recent Call In Dialing To end a call placed on hold you ca...

Page 82: ... incoming call on a line Auto answer is configurable on a per line basis To configure auto answer via phone user interface 1 Press Menu Settings Advanced Settings password admin Accounts 2 Select the desired account and then press the Enter soft key 3 Press or or the Switch soft key to select Enable from the Auto Answer field 4 Press the Save soft key to accept the change or the Back soft key to c...

Page 83: ...or or the Switch soft key to select Enable from the Auto Redial field 3 Enter the desired time in the Redial Interval field The default time interval is 10s 4 Enter the desired times in the Redial Times field The default times are 10 5 Press the Save soft key to accept the change or the Back soft key to cancel Auto redial is configurable via web user interface at the path Features General Informat...

Page 84: ... the callee becomes available to receive a call To configure call completion via phone user interface 1 Press Menu Features Call Completion 2 Press or or the Switch soft key to select Enable from the Call Completion field 3 Press the Save soft key to accept the change or the Back soft key to cancel Call completion is configurable via web user interface at the path Features General Information To u...

Page 85: ...ess or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Call Return from the Key Type field 5 Press the Save soft key to accept the change or the Back soft key to cancel Call return key is configurable via web user interface at the path DSSKey Line Key You can mute the microphone of the active audio device during an active call and then the...

Page 86: ...a call on hold 1 Press the Hold soft key during a call The LCD screen indicates the call is on hold and the line key LED flashes green Note To resume a held call 1 Press the Resume soft key Multiple Calls on Hold If multiple calls are placed on hold do one of the following Press or to switch between the calls and then press the Resume soft key to retrieve the desired call Press the corresponding l...

Page 87: ...rs will receive a busy message You can enable disable DND for the phone system or you can customize DND for each or all accounts Two DND modes Phone default DND is effective for the phone system Custom DND can be configured for each or all accounts You can receive incoming calls from authorized numbers when DND is enabled To configure the DND mode via web user interface 1 Click on Features Forward...

Page 88: ...Press the DND soft key when the phone is idle The LCD screen displays a list of the accounts on the phone 2 Press or to select the desired account 3 Press or soft key to select On to active DND 4 Press the Save soft key to accept the change The icon appears on the idle screen and the associated line icon changes to Incoming calls on this line will be rejected automatically and n New Missed Call s ...

Page 89: ...s n indicates the number of the missed calls will prompt on the LCD screen Note To configure the DND authorized numbers via web user interface 1 Click on Features Forward DND 2 Select Enabled from the pull down list of DND Emergency The prompt message displays only if Missed Call Log for the line is enabled Missed Call Log is configurable via web user interface at the path Account Basic Do Not Dis...

Page 90: ...field Note You can configure your phone to forward incoming calls to another party by the static forwarding You can also forward calls while your phone is ringing refer to the dynamic forwarding Static Forwarding Three types of static forwarding Always Forward Incoming calls are immediately forwarded Busy Forward Incoming calls are immediately forwarded if the phone is busy No Answer Forward Incom...

Page 91: ...accounts To configure the call forward mode via web user interface 1 Click on Features Forward DND 2 In the Forward block mark the desired radio box in the Mode field 3 Click Confirm to accept the change Note To enable call forward in phone mode 1 Press Menu Features Call Forward 2 Press or to select the desired forwarding type and then press the Enter soft key 3 Depending on your selection a If y...

Page 92: ...Busy field 2 Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward To field 3 Optional Enter the busy forward on code and off code respectively in the On Code and Off Code field c If you select No Answer Forward 1 Press or or the Switch soft key to select Enable from the No Answer field 2 Enter the destination number you want to forward unanswered...

Page 93: ...orward you can enable it for a specific account 1 Press or or the Switch soft key to select Enable from the Always field 2 Enter the destination number you want to forward incoming calls to in the Forward To field 3 Optional Enter the always forward on code and off code respectively in the On Code and Off Code field You can also enable always forward for all accounts After always forward was enabl...

Page 94: ...ll Lines 3 Press the OK soft key to accept the change or the Cancel soft key to cancel c If you select No Answer Forward you can enable it for a specific account 1 Press or or the Switch soft key to select Enable from the No Answer field 2 Enter the destination number you want to forward unanswered incoming calls to in the Forward To field 3 Press or or the Switch soft key to select the ring time ...

Page 95: ...the Enter soft key Press or the Switch soft key to select Disable to disable the call forward Press the Save soft key to accept the change To disable call forward in custom mode for a specific account 1 Press Menu Features Call Forward or press when the phone is idle 2 Press or to select the desired account then press the Enter soft key 3 Press or to select the desired forwarding type then press t...

Page 96: ...ber you want to transfer the call to 3 Press or the Tran soft key to complete the transfer Then the call is connected to the number to which you are transferring To perform a semi attended transfer 1 Press or the Tran soft key during a call 2 Do one of the following Enter the number you want to transfer the call to Press the Dir soft key and then select Local Directory Select the desired group and...

Page 97: ...y on page 28 for more information Press the Dir soft key and then select Remote Phone Book Select the desired group and search for the contact Directory and remote phone book should be configured in advance Refer to Directory on page 28 and Remote Phone Book on page 41 for more information 3 Press the Send soft key or to dial out 4 After the party answers the call press or the Tran soft key to com...

Page 98: ...face at the path Features General Information You can create a conference with other two parties using the phone s local conference You can create a conference between an active call and a call on hold on the same or another line by pressing the Conf soft key Note The SIP T22P IP phone supports up to 3 parties including yourself in a conference call This is the default method of conference called ...

Page 99: ...in the conference on the selected account You can press the Hold soft key to place the conference on hold You can press the Split soft key to split the conference call into two individual calls To drop the conference call press the Cancel soft key You can use network conference on the SIP T22P IP phone to conduct a conference with multiple participants This feature allows you to perform the follow...

Page 100: ... the conference 5 Press the Conf soft key to place a new call The conference is placed on hold 6 Enter the number of the new party and then press or the Send soft key 7 When the new party answers the call press the Conf soft key to add the new party to the conference 8 Repeat steps 5 to 7 until you have added all intended parties The procedures to set up a network conference call for specific serv...

Page 101: ... or the Back soft key to cancel Call park key is configurable via web user interface at the path DSSKey Line Key To use call park 1 User on phone A places a call to phone B 2 User on phone A wants to take the call in a conference room for privacy then presses the call park key on phone A 3 User on phone A walks to an available conference room where the phone is designated as phone C The user dials...

Page 102: ...on You can pick up an incoming call by using the DPickup GPickup soft key To use call pickup you need to configure the call pickup code beforehand on a global or per line basis via web user interface Note Directed Call Pickup To enable the directed call pickup via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Directed Call Pickup 3 Click Confirm to ...

Page 103: ...accept the change To configure the directed call pickup code on a per line basis via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the directed call pickup code in the Directed Call Pickup Code field 5 Click Confirm to accept the change ...

Page 104: ...is answered on your phone You can also configure a DSS key as directed pickup key via phone user interface or web user interface You can pick up a call by pressing the directed pickup key directly Group Call Pickup To enable the group call pickup via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup 3 Click Confirm to accept the change...

Page 105: ...o accept the change To configure the group call pickup code on a per line basis via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the group call pickup code in the Group Call Pickup Code field 5 Click Confirm to accept the change ...

Page 106: ...nsult some of the services but don t want to be harassed Anonymous call is configurable on a per line basis You can also configure the phone to send anonymous code to the server to activate deactivate anonymous call on the server side Note To configure anonymous call via phone user interface 1 Press Menu Features Anonymous Call 2 Press or or the Switch soft key to select the desired line from the ...

Page 107: ...lace an anonymous call 1 Using the specific line on the phone to place a call to phone B The LCD screen of phone B prompts an incoming call from anonymity You can use anonymous call rejection to reject incoming calls from anonymous callers Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up Anonymous call re...

Page 108: ...ion field 5 Optional Enter the anonymous call rejection on code and off code respectively in the Reject On Code and Reject Off Code field 6 Press the Save soft key to accept the change or the Back soft key to cancel Anonymous call rejection is configurable via web user interface at the path Account Basic ...

Page 109: ...ey line key on the phone for monitoring the status of a friend s line busy or idle The BLF key LED flashes green when the friend s line is in use For more information on BLF key LED indications refer to LED Instructions on page 5 You can press a BLF key to dial out the monitored phone number when the monitored line is idle You can receive a visual and an audio alert if enabled and also pick up the...

Page 110: ...n incoming call You can also enable visual alert for BLF pickup on the phone This allows the LCD screen of the monitoring phone to display the caller ID when the monitored line receives an incoming call To enable visual and audio alert features via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Visual Alert for BLF Pickup 3 Select Enabled from the pu...

Page 111: ...pports record and URL record Two ways of call recording Record The phone sends SIP INFO message containing a specific header Record on off to trigger a recording URL Record The phone sends HTTP URL request to trigger a recording Contact your system administrator for the predefined URL Note To configure a record key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired DSS ke...

Page 112: ...nge or the Back soft key to cancel Record and URL record keys are configurable via web user interface at the path DSSKey Line Key The record and URL record keys control the recording and are available During an active call When calls are on hold or mute During a blind or attended transfer During a conference call When the phone prompts you to answer an incoming call The record and URL record keys ...

Page 113: ... employee A primary motivation for hot desking is cost reduction This feature is regularly used in places where not all the employees are in the office at the same time or not in the office for very long at all which means actual personal offices would be often vacant consuming valuable space and resources You can use hot desking on the SIP T22P IP phone to log out of the existing accounts and the...

Page 114: ...Key Line Key To use hot desking 1 Press the hot desking key when the phone is idle The LCD screen prompts Clear all account config 2 Press the OK soft key registration configurations of all accounts will be cleared immediately The login wizard will be shown as below 3 Enter the desired values in the User Name and Password fields respectively Contact your system administrator for more information 4...

Page 115: ...eld 6 Press the Save soft key to accept the change or the Back soft key to cancel Intercom key is configurable via web user interface at the path DSSKey Line key To place an intercom call 1 Press the intercom key when the phone is idle The phone is automatically connected to the extension specified in the Value field 2 Press the intercom key again or the Cancel soft key to end the intercom call Th...

Page 116: ...es Intercom 2 Make the desired changes Press or to switch between different intercom features 3 Press the Save soft key to accept the change or the Back soft key to cancel These specific parameters are configurable via web user interface at the path Features Intercom Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call If Accept Intercom is enabled ...

Page 117: ...es an incoming intercom call like a waiting call Intercom Barge is disabled by default You can use multicast paging to quickly and easily forward time sensitive announcements out to people within the multicast group You can configure a multicast paging key on the phone which allows you to send a Real Time Transport Protocol RTP stream to the pre configured multicast address es without involving SI...

Page 118: ...ormation 2 Select the desired codec from the pull down list of Multicast Codec The default codec is G722 3 Click Confirm to accept the change Note To send RTP stream 1 Press the multicast paging key when the phone is idle The phone sends RTP to a preconfigured multicast address IP Port Any phone in the local network then listens to the RTP on the preconfigured multicast address IP Port For both se...

Page 119: ...ve call it will be ignored automatically If Disabled is selected from the pull down list of Paging Barge the voice call in progress takes precedence over all incoming multicast paging calls Valid values in the Paging Barge field 1 to 10 Define the priority of an active call 1 is the highest priority 10 is the lowest Disabled The voice call in progress shall take precedence over all incoming paging...

Page 120: ...ote Music on hold MoH is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold To use this feature you should specify a SIP URI pointing to a Music on hold server account When a call is placed on hold the phone will send a SIP INVITE message to the Music on Hold Server account The Music on Hold Server account automatically answers to th...

Page 121: ...all center The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity ACD on the SIP T22P IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users To use this feature you should configure an ACD key in advance Not...

Page 122: ...D key to log into the ACD system After logging in you are ready to receive calls from the ACD system You can press the ACD key to show your current ACD user status You can press the Available Unavailable soft key to change your ACD user status ACD user status synchronizes on both IP phone and ACD system When you set the ACD user status to be available the ACD key LED illuminates solid green and th...

Page 123: ... boxes can store up to 100 text messages If the number of the text messages in one box is more than 100 the phone will directly delete the oldest text message in the box Note To read a text message 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the View soft key Note To send a text message 1 Press Menu Messages Text Message New Message 2 Compose the new text messag...

Page 124: ...y to cancel Sending a text message is configurable via web user interface at the path Features SMS To reply a text message 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the Reply soft key 3 Compose the new text message You can press the abc soft key to change the input mode 4 Press the Send soft key after completing the content To delete a text message 1 Press Men...

Page 125: ...lso listen to the voice mails stored in a centralized location When receiving a new voice mail the phone will play a warning tone and the MESSAGE key LED will illuminate and the LCD screen will display a flashing icon Note To leave a voice mail You can leave a voice mail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system server to leave ...

Page 126: ...Follow the voice prompt to listen to voice mails Note To view the voice mail via phone user interface 1 Press Menu Messages Voice Mail View Voice Mail The LCD screen displays the amount of new and old voice mails 2 Select an account and then press the Connect soft key to listen to the voice mails The SIP T22P IP phone supports MWI when receiving a new voice message If someone leaves you a voice ma...

Page 127: ...scription Period Period of MWI subscription The IP phone sends a refresh SUBSCRIBE request before initial SUBSCRIBE expiration Subscribe MWI to Voice Mail Enable or disable a subscription to the voice mail number for MWI service To use this feature you should configure subscribe for MWI and the voice mail number in advance Note To configure subscribe for MWI via web user interface 1 Click on Accou...

Page 128: ... to accept the change To enable Subscribe MWI to Voice Mail via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Select Enabled from the pull down list of Subscribe MWI To Voice Mail 5 Enter the desired voice mail number in the Voice Mail field ...

Page 129: ...eatures 117 6 Click Confirm to accept the change The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail Note MWI subscription is configurable via web user interface only ...

Page 130: ...User Guide SIP T22P IP Phone 118 ...

Page 131: ... Unavailable Ensure that the Ethernet cable is plugged into the Internet port o the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more information Why does the phone display No Service The LCD screen prompts No Service message when no SIP account registers successfully Why doesn t the phone display time ...

Page 132: ...nect a different handset or headset to isolate the problem Why doesn t the phone ring Check that the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the phone is idle For more information refer to Volume on page 25 Why can t I receive calls Check that the SIP registration with your system administrator Check that the DND Do Not Disturb mode is deactivated o...

Page 133: ...tched with a password is used for authentication if the server requires Display name is the caller ID that will be displayed on the callee s LCD screen Server configurations may override local configurations Why does the phone play a tone when there is a call on hold How to disable it When there is a call on hold the phone will play a hold tone every 30 seconds Play hold tone is enabled by default...

Page 134: ...sword field and Confirm Password field 4 Click Confirm to accept the change Note How to make a call using SRTP You can enable SRTP to encrypt the audio stream s of phone calls The parties participating in the call should enable SRTP You can enable SRTP on a per line basis To enable SRTP via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Clic...

Page 135: ...ion SRTP 5 Click Confirm to accept the change Note How to reboot the phone To reboot the phone via web user interface 1 Click on Settings Upgrade SRTP is not available on all servers Contact your system administrator for more information SRTP is configurable via web user interface only ...

Page 136: ...your problem To export a PCAP trace via web user interface 1 Click on Settings Configuration 2 Click Start to begin recording signal traffic 3 Recreate the error to be documented in the trace 4 Click Stop to end recording 5 Click Export to open file download window and then save the file to your local system Any reboot of the phone may take a few minutes ...

Page 137: ...log level is set as 6 the debug level 5 Mark the Local radio box in the Export System Log field 6 Click Export to open file download window and then save the file to your local system You can also export the system log to a syslog server Contact your system administrator for more information Note How to export import phone configurations We may need you to provide the phone configurations to help ...

Page 138: ... locate a configuration file from your local system 3 Click Import to import the configuration file Note How to upgrade firmware To upgrade firmware via web user interface 1 Click on Settings Upgrade 2 Click Browse to locate the firmware from your local system 3 Click Upgrade to upgrade the firmware The web user interface prompts Firmware of the SIP Phone will be updated It will The file format of...

Page 139: ...advice before resetting the phone To reset the phone via phone user interface 1 Press Menu Settings Advanced Settings password admin 2 Press or to scroll to Reset to Factory and then press the Enter soft key The LCD screen prompts Reset to factory settings 3 Press the OK soft key The LCD screen prompts Resetting Please Waiting The LCD screen prompts Initializing Please wait The phone will be reset...

Page 140: ...User Guide SIP T22P IP Phone 128 ...

Page 141: ...e following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safety instructions carefully and observe the situation during operation During the process of storage transportation and operation please always keep the device dry and clean During the process of stora...

Page 142: ... the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twisted pair the radio frequency c...

Page 143: ...a Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Islands 04 00 Trinidad Tobago 03 30 Canada New Foundland St Johns 03 00 Denmark Greenland Nuuk 03 00 Argentina Buenos Aires 03 00 Brazil no DST 03 00 Brazil DST 02 00 Brazil no DST 01 00 Por...

Page 144: ...30 Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakhstan Aktau 04 00 Russia Samara 04 30 Afghanistan 05 00 Kazakhstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad 05 00 Russia Chelyabinsk 05 30 India Calcutta 06 00 Kazakhstan Astana Almaty 06 00 Russia Novosibirsk Omsk 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 08 00 China Beijing 08 00 Si...

Page 145: ...pyright i Customizing Your Phone 17 D Declaration of Conformity ii Deleting Contacts 34 Deleting Groups 31 Dial now 58 Dial Plan 56 Directory 28 Do Not Disturb DND 75 Documentations 8 DSS Keys 48 Dual Headset 47 E Editing Contacts 34 Editing Groups 30 Emergency Number 62 Ending Calls 68 G General Settings 17 Getting Started 9 H Hardware Component Instructions 1 Headset Mode Activation Deactivation...

Page 146: ...s 54 R Receiving RTP Stream 107 Recent Call In Dialing 69 Redialing Numbers 69 Registration 16 Regulatory Notices 129 Remote Phone Book 41 Replace Rule 57 Ring Tones 26 S Safety Instructions 129 Search Source List in Dialing 36 Searching for Contacts 36 Semi attended Transfer 84 Sending RTP Stream 105 Service Agreements 129 Short Message Service SMS 111 System Customizations 45 T Time and Date 19 ...