Yeastar Technology MyPBX U300, Administrator'S Manual

Page 1: ...Sales Tel 86 592 5503309 E mail sales yeastar com Support Tel 86 592 5503301 E mail support yeastar com Web http www yeastar com Version 12 19 0 47 Revised March 14 2017...

Page 2: ...isions of the CE FCC Warranty The information in this document is subject to change without notice Yeastar Information Technology Co Ltd makes no warranty of any kind with regard to this guide includi...

Page 3: ...et Ports 6 Connection of E1 T1 Port 6 Connection of FXS Ports 8 Power Connection 8 Connection Diagram 8 Getting Started 9 Accessing Web GUI 9 Web Configuration Panel 10 User Management 10 Making and R...

Page 4: ...ure a Conference Room 58 Join a Conference Room 58 Manage the Conference 59 Audio Settings 60 System Prompt 60 Custom Prompt 62 Music on Hold 63 Voicemail 65 Voicemail Settings 65 Voicemail to Email 6...

Page 5: ...rver 94 VLAN Settings 94 VPN Settings 95 DDNS Settings 96 Static Route 97 MyPBX Security 98 Security Center 98 Firewall Rules 99 IP Blacklist 101 AMI Settings 102 Database Grant 103 Alert Settings 104...

Page 6: ...Status 117 Extension Status 117 Trunk Status 117 Network Status 119 System Info 119 Reports 120 Call Logs 120 System Logs 120 Packet Capture Tool 121 Add ons 122 Call Recording 122 MyPBX Client 122 Bi...

Page 7: ...y to legacy PBX systems in applications Audience This guide is intended for administrators who need to prepare for install configure and operate MyPBX Telephone System In this guide we describe every...

Page 8: ...Back Mobility Extension Call Detail Records CDR Multiple administrators Call Forward Music On Hold Call Parking Music On Transfer Call Pickup OpenVPN Call Recording Paging Zone Paging Call Routing PIN...

Page 9: ...uide 3 For more info please click Learn more about MyPBX U300 here http www yeastar com Products MyPBX U300 MyPBX U300 Front Panel Figure 1 1 MyPBX U300 Front Panel MyPBX U300 Rear Panel Figure 1 2 My...

Page 10: ...storage of call recording files Ethernet ports MyPBX U300 provides two 10 100 adaptive RJ45 Ethernet ports marked as LAN and WAN LAN port LAN port is for the connection to Local Area Network LAN WAN p...

Page 11: ...ere is any problem please contact your provider Table 2 1 MyPBX U300 Packing List Item Unit QTY Description MyPBX U300 PC 1 MyPBX U300 device unit Power cord PC 1 For the input of 12V 5A DC power Tele...

Page 12: ...onnected to the E1 line or the E1 port of traditional PBX Note the E1 T1 port of MyPBXU300 is RJ45 port and the pins are defined as below table Ambient Temperature to avoid overheating please do not r...

Page 13: ...data while No 4 and No 5 is for transmitting data No 4 is for transmitting data No 5 is for transmitting data When connected to the E1 line RX of E1 port should be connected to TX of E1 line RX of E1...

Page 14: ...onnection Once users have made sure that device installation cable connection and power type is correct please switch on the power The device will start booting In the meantime users would see that th...

Page 15: ...ccount user The user can manage the device by logging in the Web interface Check the factory defaultsbelow IP address http 192 168 5 150 User Name admin Default Password password 1 Start the browser o...

Page 16: ...n on the upper right of the Web GUI to makethe changes take effect User Management MyPBX U300supports 4 user types with different privileges User Privileges Administrator has the highest privilege The...

Page 17: ...ensions Outbound calls Firstly please connect E1 T1 line to E1 port on MyPBX U300 Then the default extensions are able to make outbound calls via the trunks by simply dialing 9 phone number Note the d...

Page 18: ...re divided into General Settings and Other Settings 1 General Settings Table 4 1 FXS Extension Configuration General Settings Items Description Extension The numbered extension which will be associate...

Page 19: ...ut it s only valid for outbound calls Enter 0 or leave this blank empty the value would be equal to the max call duration configured in the Option Settings page Note this setting will not be valid for...

Page 20: ...te If callback is enabled in the inbound route the mobility extension function of this inbound route will be disabled Enable Mobility Extension Enable this feature Mobility Extension Number When you d...

Page 21: ...art monitoring If 500 choose general spy it can dial 90501 91501 or 92501 to start monitoring VoIP Extensions MyPBX supports SIP and IAX VoIP extensions Users could extend VoIP extension by clicking t...

Page 22: ...a pickup group any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code the default is 4 Note 4 is the default setting i...

Page 23: ...top over the time defined Follow me Call forwarding for an extension can be configured here Theadministrator can configure FollowMe option for this extension If you want to transfer the call to an out...

Page 24: ...sion simultaneously Note MyPBX doesn t support the PSTN line for Ring Simultaneously Outbound Prefix Fill in proper prefix of mobile number so that it can match an outbound route to dial the mobility...

Page 25: ...xtensions Users could add VoIP extensions in bulk and batch edit the selected VoIP extensions Add Bulk Extensions Click to add extensions in bulk Choose protocol and define the extension number starti...

Page 26: ...u should set your SIP phone or VoIP gateway as a DHCP client and enable MyPBX DHCP server to set it as a DHCP server 1 The IP phone or VoIP gateway get IP address from MyPBX 2 MyPBX assign an IP addre...

Page 27: ...Secondary NTP Server Set the secondary NTP server to obtain the time Daylight Saving Time Daylight Saving Time settings Time Format Set the time as 12 hour or 24 hour Date Format Set the date display...

Page 28: ...neral preferences program keys configuration and soft keys configuration Figure 5 2 General Settings for Aastra Phone Book You can add contacts on MyPBX or upload a phone book to MyPBX the phone book...

Page 29: ...Snom phone Favorite Organization Title Email Birthday First Name Family Name Sub Number Note Upload Phonebook Click to upload a phonebook to MyPBX The file format should be xml Note all the existing p...

Page 30: ...efforts Click to add a TA gateway configure the TA analog gateway s General settings Extensions Codecs LAN Settings and Password then click Figure 5 5 Add a Gateway Select when to reboot the gateway a...

Page 31: ...I SS7 and MFC R2 signaling protocols Select the E1 trunk and click to edit it Please confirm the E1 trunk information with the E1 provider first then configure the trunk on MyPBX We describe the E1 tr...

Page 32: ...digit it receives Reset Interval Set the time in seconds between restart of unused channels Some PBXs don t like channel restarts So set the interval to a very long interval e g 100000000 or never to...

Page 33: ...he International Prefix you have set here will be added before the CID So you can know this is an international call before you answer it National Prefix When there are national calls coming in via th...

Page 34: ...tward Dialing means the caller ID displayed when dialing out Before configuring this please make sure the provider supports this feature Figure 6 4 PRI DOD Settings Table 6 4 Description of PRI DOD Se...

Page 35: ...d Extensions are 100 101 102 103 104 105 with Begin DOD as 5500100 the corresponding DOD will be 5500100 5500101 5500102 5500103 5500104 and 5500105 SS7 Select the E1 T1 trunk and click to edit it set...

Page 36: ...tgoing messages in case of routing through STPs or using A links The format follows the same rules as Point Code Originating Point Code Pointc code of the linkset For ITU this is the decimal number fo...

Page 37: ...be added before the CID So you can know this is a national call before you answer it Subscriber Prefix When there are subscriber calls coming in via this trunk the Subscriber Prefix you have set here...

Page 38: ...ion then click to add one DOD number Add Bulk DOD Click to add DOD numbers in bulk Figure 6 9 Add Bulk DOD Add bulk DOD for bulk extensions in ascending sequencewith the Begin DOD you fill in For exam...

Page 39: ...s usually is safe leave the default yes but once in a while when interconnecting with old PBXs this may be useful Concretely this affects the Group B signal used to accept calls MAX DNIS Max amount of...

Page 40: ...orced_release no the normal clear back signal will be sent on hangup which is OK for all mfcr2 variants I know of except for Brazilian variant where the central will leave the line up for several seco...

Page 41: ...dd a DOD Fill in DOD number and choose associated extension then click to add one DOD number Add Bulk DOD Click to add DOD numbers in bulk Figure 6 12 Add Bulk DOD Add bulk DOD for bulk extensions in...

Page 42: ...ain name If no domain name for the provider Fill in the IP address instead User Name The user name to register to the trunk from the VoIP provider Authorization Name Used for SIP authentication Passwo...

Page 43: ...Even though it may not be the server resolved by the Request URI Codecs Define the codec for this sip trunk and its priority Transport This will be the transport method used by the SIP Trunk This met...

Page 44: ...00102 5500103 5500104 and 5500105 Service Provider 1 General Settings Table 6 11 Service Provider Trunk General Settings General Settings Type Trunk Name A unique label to help you identify this trunk...

Page 45: ...figuring this please make sure the provider supports this feature Figure 6 15 DOD Settings Table 6 12 Service Provider Trunk DOD Settings DOD Settings Global DOD Global direct outward dialing number D...

Page 46: ...dd bulk DOD for bulk extensions in ascending sequencewith the Begin DOD you fill in For example if the Associated Extensions are 100 101 102 103 104 105 with Begin DOD as 5500100 the corresponding DOD...

Page 47: ...the route are used Notes MyPBX U300 compares the number with the pattern that you have defined in your route 1 If itmatches it will initiate the call using theselected trunks If it does not it will co...

Page 48: ...ackets example 123 is 1 or 2 or 3 Note that multiple numbers can be separated by dots and ranges of numbers can be specified with a dash 1 3 6 8 would match the numbers 1 3 6 7 and 8 dot Wildcard Matc...

Page 49: ...e extensions could call through this outbound route to Selected Box Figure 7 1 Outbound Route Member Extensions 4 Member Trunks Move the trunks that would be used on this outbound route to Selected Bo...

Page 50: ...sion for DID number This field is only valid when you use PRI or VoIP trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the nu...

Page 51: ...when the time does not match the time group assigned Table 7 4 Inbound Route Time Conditions Destination Description End Call Route the incoming calls to end calls the system will auto hang up the cal...

Page 52: ...type All calls are sent to the defined destination Custom Email Customize an E mail address to receive the faxes You should first configure the Voicemail Settings SMTP Settings for Voicemail correctl...

Page 53: ...tgoing call If the number of incoming or outgoing call is listedin the number blacklist the caller will hear the following prompt The number you have dialed is not in service Please check the number a...

Page 54: ...uration Parameters General Settings General Settings Number MyPBX U300 treats IVR as an extension you can dial this extension number to reach the IVR from internal extensions Name Set a name for the I...

Page 55: ...0 1 2 3 4 5 6 7 8 9 Timeout Invalid Select the destination for each key pressing digits 0 9 Timeout and Invalid When the callers press the corresponding key the call will be routed to Extension Voicem...

Page 56: ...neral Settings General Settings Ring Group Name Used to identify the ring group Ring Group Number This option defines the numbered extension that can be dialed to reach this group Strategy Select an a...

Page 57: ...ng group Move the desired ring group members to the Selected Box Figure 9 1 Ring Group Member 3 Destination if No Answer When all members on this group fail to answer the call system will handle the c...

Page 58: ...e Please check the Queue configuration parameters below 1 General Settings Table 10 1 Queue Configuration Parameters General Settings General Settings Name A name for the Queue The name is used for id...

Page 59: ...xample if the queue number is 681 then the dynamic agent can dial 681 to log in or 681 to log out Figure 10 1 Agents 3 Caller Position Announcement Figure 10 2 Caller Position Announcement Table 10 2...

Page 60: ...ld be set onPeriodic Announcementsto guide the callers to press the key Figure 10 4 Events 6 Failover Destination Define the failover action A failover occurs after the user reach the Queue max wait t...

Page 61: ...ith no agents The default setting is No Ring in Use If set to No the queue will avoid sending calls to members whose devices are known to be in use Agent Announcement Announcement played to the agent...

Page 62: ...c extension you need to dial 5 extension number on your phone For example make an announcement to extension 500 you need to dial 5500 then the extension 500 will be automatically picked up Paging Grou...

Page 63: ...er Configure the paging group extension Duplex Paging is typically one way for announcements only Checking this option will make paging duplex allowing all users in the group to talk and be heard by a...

Page 64: ...e Room Click to delete one Conference Room Please check the Conference configuration parameters below Table 12 1 Conference Configuration Parameters Options Description Extension Use this number to di...

Page 65: ...access IVR menu for conference room Please check the options for conference IVR below Table 12 2 Conference IVR Menu Conference Administrator IVR Menu 1 Mute un mute yourself 2 Lock unlock the confer...

Page 66: ...prompt in different ways Go to PBX Audio Settings System PromptsSettings to update the system prompt HTTP Auto Mode Recommended Please make sure your MyPBX U300 can access the internet before you upda...

Page 67: ...nch Canada Greek Hungarian Italian Korean Norwegian Persian Polish Portuguese Portuguese Brazil Russian Spanish Spanish Latin Spanish Mexico Swedish Thai Turkish TFTP Method If MyPBX U300 cannot acces...

Page 68: ...z Figure 13 3 Configure Tftpd32 Step3 Update via TFTP 1 TFTP Server fill in IP address of tftpd32 server such as 192 168 6 42 2 File Name enter the name of voice prompt tar file name such as fr tar gz...

Page 69: ...Note The file size must not be larger than 8 MB and the file must be WAV format GSM 6 10 8 kHz Mono 1 Kb s Alaw Ulaw 8 kHz Mono 1 Kb s PCM 8 kHz Mono 16 Kb s Music on Hold Music on hold MOH is the bus...

Page 70: ...t GSM 6 10 8 kHz Mono 1 Kb s Alaw Ulaw 8 kHz Mono 1 Kb s PCM 8 kHz Mono 16 Kb s Play a Music on Hold Prompt Choose a Music on Hold file via PBX Audio Settings Music on Hold Prompts and click to play t...

Page 71: ...Time Set the maximum length of a single voicemail message Min Message Time Set the minimum length of a single voicemail message Messages below this threshold will be automatically deleted Ask Caller t...

Page 72: ...SMTP Port the default value is 25 Use SSL TLS to send secure message to server If the email sending server needs to authenticate the sender you need to select the check box Note SSL TLS must be select...

Page 73: ...ode to check a specific extension s voicemail is 2 Dial 2 on your phone and enter the voicemail PIN code to access your voicemail The default voicemail PIN number is the same as your extension number...

Page 74: ...n check voicemail on Voicemail page 3 Check Voicemail via Email If you have enabled Voicemail to Email feature you can check voicemail on your email How to Change Voicemail Greetings The default Voice...

Page 75: ...message 6 Press 3 to record your name 7 Press 4 to record your temporary greeting 8 Press 5 to change your password 9 Choose the message that you want to record press to finish the record 10 Press 1...

Page 76: ...Feature Code General General One Touch Record Default Code 1 A user may initiate or stop call recording by dialing the code during a call Check Extension Voicemail Default Code 2 Users could check the...

Page 77: ...ces Table 15 2 Call Parking Preferences Call Parking Preferences Call Parking Default Code 6 Extension range used to park calls Default 690 699 User may park an incoming call on a designated extension...

Page 78: ...e called number after hearing a prompt transfer 3 The call will be transferred after the number is dialed Attended Transfer Default feature code 3 1 Dial 3 during the call 2 Dial the called number aft...

Page 79: ...pick up each other s call by feature code 4 Figure 15 1 Group Extensions Direct Call Pick The default Direct Call Pickup Extension Pick up feature code is 04 It allows you to pick up a call that is ma...

Page 80: ...ature that allows the user to put a call on hold at one phone and continue the conversation from any other phone Call parking is activated by feature code For example extension 8010 is in a call but t...

Page 81: ...eed Dial 3 Fill in the Source Number and Destination Number Numberfor the number you want to call Speed Dial Codefor speed dialing number Note Do not forget toadd the outbound dial prefix if you would...

Page 82: ...al PIN User feature code default 89 on the phone first then enter a PIN code following by the prompt If the PIN code is correct he could make international calls on the IP phone placed in factory Figu...

Page 83: ...n mobile phones Enabling Callback Callback requires you to enable it on an inbound route When you call in MyPBX through the inbound route and hang up the call MyPBX will call you back and direct you t...

Page 84: ...Callback Rules You will need to create callback rules when the system should strip or add digits Figure 15 8 Add Callback Rules Table 15 4 Callback Rules Callback Rules Trunk Name Choose the trunk fo...

Page 85: ...ystem Access allows someone calling in from outside MyPBX to obtain an internal system dial tone and make calls as if they were using one of the extensions of MyPBX To use DISA a user calls a DISA num...

Page 86: ...en the user is dialing an extension number The default is 5 seconds Member Outbound Routes Used to set the outbound routes that can be access from this DISA Applying to an Inbound Route A DISA can be...

Page 87: ...wo trunks Log in MyPBX and go to PBX Advanced Settings DNIS Settings click to create a DNIS Figure 15 11 Add DNIS Trunk Name Choose a Trunk for the DINS Enable DNIS Tick to enable DNIS feature DNIS Na...

Page 88: ...peed Ringer Impedance Ringer Threshold Current Limiting TIP RING voltage adjustment Minimum Operational Loop Current and AC Impedance as predefined for your country s analog line characteristics The d...

Page 89: ...Extensions and Queue Extensions Assign a specific range for each type will help to distinguish and manage those different extensions You could change the default range or redefine it to meet your req...

Page 90: ...etting as if the office were closed This override is usually used if the receptionist needs to be away unexpectedly or if the office needs to close due to poor weather Figure 16 3 Day Night Control Fo...

Page 91: ...MyPBX U300 Administrator Guide 85 Figure 16 4 Time Groups Holidays You can set up the holidays here If a time period is configured as both Holidays and office hours it will be treated as Holiday...

Page 92: ...MyPBX U300 Administrator Guide 86 Figure 16 5 Holidays...

Page 93: ...ertificate It is No by default TLS Ignore Common Name Set this parameter as No then common name must be the same with IP or domain name TLS Client Method When using MyPBX as TLS client specify the pro...

Page 94: ...ated with outbound SIP messages if the system is in a NAT environment External Host Alternatively you can specify an external host and the system will perform DNS queries periodically This setting is...

Page 95: ...ets over a network or the Internet MyPBX U300 supports G711 a law u law GSM SPEEX G722 G726 G729A ADPCM MPEG4 SPEEX H261 H263 H263P H264 Note If you would like to use G 729 please enter your license O...

Page 96: ...nging It is set when the telecom provider needs Usually it is not needed Remote Party ID Whether to send Remote Party ID on SIP header or not Default no Allow Guest Whether to allow anonymous registra...

Page 97: ...which codec to be used Min Registration Time Minimum duration in seconds of an IAX2 registration The default settings is 60 seconds Max Registration Time Maximum duration in seconds of an IAX2 registr...

Page 98: ...ettings Table 18 1 LAN Settings Items Description DHCP If this option is set as yes MyPBX U300 will act as DHCP client to get an available IP address from your local network We don t recommend enablin...

Page 99: ...ould log in MyPBX to enable WAN It supports DHCP Server PPPoE dynamic DNS and Static IP for IP address assignment Note MyPBX does not act as a routerto route the internet packages from WAN port to LAN...

Page 100: ...3 Enter the Password Step4 Save the changes Step5 Reboot the device Step6 Check the WAN Status Status Network status DHCP Server Dynamic Host Configuration Protocol DHCP is a network protocol that ena...

Page 101: ...t domain because they are running the same applications An example would be a company that has a lot of VoIP phones connect to an IPPBX The administrator of the network might like to separate the VoIP...

Page 102: ...bout the above VPN settings please contact our technical support DDNS Settings Dynamic DNS or DDNS is a method of updating in real time a Domain NameSystem DNS to point to a changing IP address on the...

Page 103: ...fic gateway The default gateway priority of MyPBX from high to low is OpenVPN WAN port LAN port Figure 18 7 Static Route Table 18 3 Static Route Settings Items Description Destination Set the destinat...

Page 104: ...Security Center All the security settings including Firewall Service Port Settings in MyPBX U300 are displayed in Security Center Users could rapidly check and configure the relevant security settings...

Page 105: ...ting column Figure 19 3 Security Center Port Firewall Rules Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet especially intranets All...

Page 106: ...access 2 Common Rules There is no default rule you can create oneas required Figure 19 5 Common Rules Table 19 2 Description of Common Rules Items Description Name A name for this rule e g HTTP Descri...

Page 107: ...Description Port The port you want to auto defense for example 8022 Protocol Select the protocol You can select UDP or TCP Rate The maximum packets or connections can be handled per unit time For exa...

Page 108: ...ed in 60 seconds 2 IP blacklist The blocked IP address will display here you can edit or delete it as youwish AMI Settings The Asterisk Manager Interface AMI is a system monitoring and management inte...

Page 109: ...on You can set which IP is allowed to log in MyPBX U300 AMI interface Database Grant MyPBX U300 are using MySQL database The 3rd party software can access MySQL via internet Before that you need to gr...

Page 110: ...n setup multiple extension and outbound phone numbers Please separate them by Example 500 9911 if the extension has configured Follow Me Settings the call would go to the forwarded number directly Att...

Page 111: ...INTERFACE Network interface name IPATTACK effective Certificates MyPBX supports TLS extension Before you register a TLS extension on IP phone you should upload certificates first Figure 19 12 Upload...

Page 112: ...d as a phone book on MyPBX so that you can search a key word from your IP phone The key word can be a name a mobile number an email or other key words in the phonebook Note it requires that the IP pho...

Page 113: ...ording files can be stored in the USB hard disk Users could check the USB information manage the USB on this page Figure 20 2 USB Deices USB Device Information Display the information of the USB hard...

Page 114: ...external storage can be properly configured an SMB share folder accessible from MyPBX must be set up on a Windows based machine Once that has been set up please follow the steps below Step 1 Choose a...

Page 115: ...to change the password There are 3 accounts for MyPBX U300 admin user and cdr Accounts user and cdr are disabled by default Default password for the 3 accounts are all password Follow the steps to cha...

Page 116: ...ke the changes take effect Firmware Upgrade MyPBX U300 can be upgraded to a new firmware version via network or locally Users could upgrade firmware via HTTP or TFTP Please go to System System Prefere...

Page 117: ...example tftpd on Windows 1 Install tftpd32 software on computer Download link http tftpd32 jounin net tftpd32_download html 2 Configure tftpd32 On option Current Directory click Browse button choose t...

Page 118: ...gurations but not the CDR voicemail and call recordings 2 When you have updated the firmware version it s not recommended to restore using old package 3 Backup from an earlier version cannot be restor...

Page 119: ...MyPBX U300 Administrator Guide 113 Reset and Reboot Users could reset and reboot the system under System System Preferences Reset and Reboot Figure 20 11 Reset and Reboot...

Page 120: ...dby Notes Before enabling the Hot Standby feature please make sure that the two servers in the failover pair are the same model own the same modules installed in the same slots the same hardware confi...

Page 121: ...d communicate with the server with the virtual IP address which is activated only on the current active MyPBX Generally the two MyPBX in the failover pair should configure the same Virtual IP Address...

Page 122: ...he system would confirm the failure of the other MyPBX If you set this too low you will get the problematic cluster partition problem The default value is 120 seconds Note we recommend that the time s...

Page 123: ...DR and Call Recordings can be checked under Status Reports Extension Status Trunk Status Network Status System Info Extension Status Users could view all the extension status on this page Figure 21 1...

Page 124: ...Failed trunk registry failed Provider Name Display the trunk name Type Display the trunk type SIP SIP VoIP trunk IAX IAX VoIP trunk SP SIP Service Provider SIP trunk SP IAX Service Provider IAX trunk...

Page 125: ...the network status under Status SystemStatus Network Status Figure 21 3 Network Status System Info The system info product type hardware version firmware version disk usage and memory usage can be vi...

Page 126: ...can search and filter call data by filter the call logs by call date caller callee trunk duration billing duration status communication type Figure 22 1 Call Log List Search The administrator can sear...

Page 127: ...Save debug information up to 2 log files Tick the option the following picture shows Set the debug level and which IP address to monitor to capture the debug logs Figure 22 3 Debug Preferences Packet...

Page 128: ...laying and managing all call recordings How to use Call Recording Add on please refer to the guide below http www yeastar com download MyPBX Addons How_to_Set_up_Auto_Recording _for_MyPBX_U100 U200 U3...

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