Yeastar Technology MyPBX, User Manual

Page 1: ...Standard Pro User Manual Version 2 16 0 58 Yeastar Technology Co Ltd...

Page 2: ...20 3 3 3 Outbound Routes 34 3 3 4 Phone Provisioning 37 3 4 Inbound Call Control 45 3 4 1 IVR 45 3 4 2 Queues 48 3 4 3 Custom Prompts 52 3 4 4 Ring Groups 52 3 4 5 Inbound Routes 54 3 4 6 Blacklist 5...

Page 3: ...7 Firmware Update 103 3 8 Reports 104 3 8 1 Call Logs 104 3 8 2 System Logs 105 3 8 3 System Info 105 4 Access MRI 107 5 Use MyPBX 111 5 1 Make outbound call 111 5 1 1 Sample Routing via PSTN Trunk 1...

Page 4: ...ansfer Follow me BLF Support Interactive Voice Response IVR Blacklist Intercom Zone Intercom Call Detail Records CDR Music On Hold Call Forward Music On Transfer Call Parking Paging Zone Paging Call R...

Page 5: ...table WAN Port connection Green LED Indicates stable LAN Port connection Red LED Indicates presence of an FXO GSM port Orange LED Indicates presence of a BRI port Green LED Indicates presence of an FX...

Page 6: ...Green LED Indicates stable LAN Port connection Red LED Indicates presence of an FXO GSM port Orange LED Indicates presence of a BRI port Green LED Indicates presence of an FXS port LED Blinking Red bl...

Page 7: ...Standard User Manual www yeastar com Page 7 2 System set up 2 1 Connection Drawing A MyPBX Standard Figure 2 1 VoIP Provider PSTN Normal Phone IP Phone 601 602 603 604 FXS Lines LAN Soft Phone Route...

Page 8: ...es the port is in the connection process and a green LED indicates the port is properly connected 2 3 Supplying Power MyPBX utilizes the high performance switch power supply which supplies the require...

Page 9: ...ogin From your web browser input the IP address of the MyPBX server If this is the first time you are configuring MyPBX please use the default settings below your PC should be in the same local networ...

Page 10: ...ption Extensions 1 Extension is unregistered 2 Extension is idle 3 Extension is ringing 4 Extension is busy in a call 5 Extension is on hold Trunks VOIP Trunk Status Unregistered Trunk registration fa...

Page 11: ...Idle The port is idle Busy The port is in use Signal No signal Poor Average Good Excellent BRI Trunk Status Ok The ports connect correctly Disconnected The port hasn t connected the PSTN line Service...

Page 12: ...the following information on the popup window 1 General Extension The numbered extension i e 1234 that will be associated with this particular User Phone Port The extension correspond port Name A char...

Page 13: ...efault value of Flash is 1000 ms and it can be configured in 1ms increments 5 Group Pickup Group If this extension belongs to a pickup group any calls that ring this extension can be picked up by othe...

Page 14: ...beginning of your mobile phone number when you fill in the mobility extension number filed E g if you want to set 15960XXXXXX as mobile extension and the dial pattern of the outbound route is 9 you sh...

Page 15: ...ture codes 501 to start monitoring when 501 is in a call Figure 3 3 1 1 3 3 1 2 VOIP Extension A VOIP extension is a SIP IAX Account that allows an IP Phone or an IP Soft Phone client to register on M...

Page 16: ...Check this box if the user should have a voicemail account Voicemail Access PIN The voicemail Password for this extension i e 1234 3 Mail Setting This option defines whether or not voicemails or faxe...

Page 17: ...f IP phone has higher priority than MyPBX s call waiting function DND Don t Disturb When DND is enabled for an extension the extension will be not available User Web Interface Check this option to all...

Page 18: ...ess is 192 168 5 XXX is allowed to register this extension number 9 Mobility Extension MyPBX allows you to use your mobile phone as extension If you set your mobile phone as mobility extension and the...

Page 19: ...MyPBX Standard User Manual www yeastar com Page 19 Figure 3 3 1 2 2 Add Multiple Extensions...

Page 20: ...reate 2 Select the type of extension that you would like to create 3 Fill in the starting extension number Figure 3 3 1 3 3 Edit VOIP Extension Click Edit on VOIP Extension administration page or clic...

Page 21: ...es in the popup window 1 General Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc Ex pstn5 Volume Setting Used to modify the volume level of this...

Page 22: ...k the length of the tone and silence which will further reduce the chance of a false positive disconnect Frequency Detection Used for Frequency Detection Enable detecting the busy signal frequency or...

Page 23: ...3 3 2 1 3 3 2 2 GSM Trunk 1 Edit GSM Trunk 1 General Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc Ex GSM9 Volume Setting Used to modify the v...

Page 24: ...BRI in NET mode and Point to multi Point Switch Type National National ISDN type2 common in the US ni1 National ISDN type 1 dms100 Nortel DMS100 4ess AT T 4ESS 5ess Lucent 5ESS euroisdn EuroISDN qsig...

Page 25: ...you need Direct Dial in DDI in German Durchwahl you should change this to yes then MyPBX will wait after the last digit it receives PRI Indication Tells how Device should indicate Busy and Congestion...

Page 26: ...t Local Prefix When there are Local calls coming in via this BRI trunk the Local Prefix you have set here will be added before the CID So you can know this is a local call before you answer it Private...

Page 27: ...mation provide by VOIP provider Inaccurate information will prevent the trunk from registering 1 General setting Type SIP Identifies whether the trunk sends and receives calls using the VoIP protocol...

Page 28: ...and some other SIP service providers Leave this field blank if it s no required Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbo...

Page 29: ...ns are UDP default or TCP or TLS Enable SRTP Define if SRTP is enabled for this trunk Qualify Send check alive packets to the sip provider DTMF mode Set default mode for sending DTMF of this trunk Def...

Page 30: ...provided by VOIP provider Inaccurate information will prevent the trunk from registering 1 General Type IAX Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX Provide...

Page 31: ...red Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum...

Page 32: ...her the trunk sends and receives calls by using the VoIP protocol SIP IAX Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX Provider Name A unique label would help t...

Page 33: ...ority Note codec can only display when edit it after creating the trunk Transport This will be the transport method used by the SIP Trunk This method is given by the SIP trunk provider The options are...

Page 34: ...MyPBX Standard User Manual www yeastar com Page 34 Figure 3 3 2 5 3 3 3 Outbound Routes Outbound routing defines how outgoing calls are processed through the trunks...

Page 35: ...rn characters that have special meanings X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any...

Page 36: ...10 digit dialing but users are more comfortable with 7 digit dialing this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before calls are placed When using analog tru...

Page 37: ...etup process Note Auto Provision functions fully test with these models Yealink T12 T18 T20 T22 T26 T28 T32 T38 VP530 VP 2009 Snom 300 320 360 370 Polycom IP 6000 IP 7000 IP 32X IP33X IP430 IP450 IP55...

Page 38: ...an configure it before provisioning Yealink IP phones including the items like general preferences codecs remote phone book and firmware upgrade Note if firmware download server is enabled IP phone wi...

Page 39: ...MyPBX Standard User Manual www yeastar com Page 39 Figure 3 3 4 1...

Page 40: ...ork Colleagues list Nick Name You can set a nick name for this number Favorite Only works with snom phone Organization Input the organization of this contact Only works with snom phone Title Input the...

Page 41: ...Only works with snom phone Office Number Input the office number here Mobile Number Input the mobile number here Home Number Input the home number here Sub Number Add sub number of this contact Only w...

Page 42: ...e two modes Create New phone in webpage and Upload the IP Phone s configure file 1 Add new phone via webpage Click Add Phone and fill in the corresponding information in the popup window 1 General Ena...

Page 43: ...eature of phone book of IP phone Line Extension Selected the extension number for IP Phone Label It is shown on the LCD for users to identify the account Line Active You can choose on off to enable di...

Page 44: ...e the DSS keys Function Keys Figure 3 3 4 5 3 3 4 3 Not configured phone In this section MyPBX will scan all the supported IP phones and display here we can click the MAC address of IP phone and input...

Page 45: ...uration files in advance before uploading 3 4 Inbound Call Control 3 4 1 IVR When there s an inbound call aims at Auto Attendant MyPBX will play an IVR recording and route the caller to the requested...

Page 46: ...IVR Name A name for the IVR Prompt The prompt recording that will be played when this IVR is reached Repeat Count The number of times that the selected IVR prompt will be played Key Timeout Wait for...

Page 47: ...o an IVR Connnect to Conference Room Connect the call to a conference room Connect to DISA Connect the call to a DISA Connect to Queue Connect the call to a queue Connect to Faxes Connect the call to...

Page 48: ...nt means to have their calls answered in the order they were received to deliver top tier customer service Call queues allow calls to be sequenced to one or more agents Note Dial Queue number to log i...

Page 49: ...are RingAll Ring All available Agents simultaneously until one answers LeastRecent Ring the Agent which was least recently called FewestCalls Ring the Agent with the fewest completed calls Random Ring...

Page 50: ...has no agents There are two options Yes Callers are forced out of a queue when no agents are logged in No Callers will remain in a queue with no agents Join Empty This option controls whether callers...

Page 51: ...MyPBX Standard User Manual www yeastar com Page 51 Figure 3 4 2...

Page 52: ...k Record The selected extension will ring and you can pick up the phone to start recording Figure 3 4 3 1 2 Upload Prompt The administrator can also upload prompts by doing the following 1 Click Uploa...

Page 53: ...ed to reach this group Strategy This option sets the Ringing Strategy for this Group The options are as follows 1 Ring All Simultaneously Ring all available Extensions simultaneously 2 Ring Sequential...

Page 54: ...ing it into the Selected box 3 Destination If No Answer When all members on this group fail to answer the call system will handle the call according to the selected destination Figure 3 4 4 1 3 4 5 In...

Page 55: ...ncoming calls Leave this field blank to match calls with any or no DID info Only service provider E1 trunks BRI trunks or SIP trunks need to be configured with this setting You can also use pattern ma...

Page 56: ...git from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any...

Page 57: ...oute the incoming calls to end calls System will auto hang up the call Extension Route the incoming calls to a specific extension Voicemail Route the incoming calls to extension s voicemail IVR Route...

Page 58: ...oute the incoming calls during holidays 6 Fax Detection Configure if detecting faxes in this inbound route Destination Configure where the faxes will be routed when faxes are detected No detect Do not...

Page 59: ...st is used to block an incoming outgoing call If the number of incoming outgoing call is registered in the number blacklist the caller will hear the following prompt The number you have dialed is not...

Page 60: ...com Page 60 Figure 3 4 6 3 4 6 1 Create Blacklist Click New Blacklist to create a new number blacklist Figure 3 4 6 1 Blacklist number Enter the number you would like to block Type The number blocked...

Page 61: ...tone busy tone and ring tone for your region Note please reboot the system to take it effect HTTP bind port Web Access Port Port to use for HTTP sessions Default 80 Note please reboot the system to ta...

Page 62: ...en transfer a call by follow me settings Invalid Phone Number Prompt Configure the prompt when the dialed phone number is invalid Busy Line Prompt Configure the prompt when the dialed phone number is...

Page 63: ...extension will force the office time closed for the device whatever the general setting is Disable Office closed timing By dialing 081 081 is default on an extension will disable the Office Closed Ti...

Page 64: ...eir phone 2 is default setting Voicemail main menu Users can go to the main menu by dialing 02 02 is default setting Attended Transfer Users may transfer an incoming call by dialing 3 on their phone 3...

Page 65: ...rge Spy In this mode you can barge in both extensions involved the call for example dialing 92501 to barge in and talk with all the extensions inside 2 Call Park Preferences Call Parking User may park...

Page 66: ...le no answer forward by calling 73 on their phone 73 is default setting Disable Forward No Answer Users may disable no answer forward by calling 073 on their phone 072 is default setting Forward to nu...

Page 67: ...ort Port use for sip registrations Default is 5060 TLS Port Port use for sip registrations Default is 5061 RTP Port Start Beginning of RTP port range RTP Port End End of RTP port range DTMF Mode Set d...

Page 68: ...Priority Once enabled when dialing out via SIP SPS trunks the codec of calling channel will be selected in preference If not MyPBX will follow the priority in your SIP SPS trunks Video Support Support...

Page 69: ...his value is specified in seconds Local Network Identification Used to identify the local network using a network number subnet mask pair when the system is behind a NAT or firewall Some examples of t...

Page 70: ...aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs Moreover Speex is well adapted to Internet applications and provides us...

Page 71: ...needs Usually it is not needed Qualify Send check alive packets to the sip provider Remote Party ID Whether send Remote Party ID on SIP header Default no Session timers Enable sesstion timer mode defa...

Page 72: ...MyPBX Standard User Manual www yeastar com Page 72 Figure 3 5 4 3 5 5 IAX Settings 1 General Bind Port Port use for IAX2 registrations Default is 4569...

Page 73: ...sumes 64kbit s in each direction receiving and transmitting of a VoIP call GSM A wireless standard codec used worldwide that provides adequate voice quality and consumes 13 3kbit s in each direction r...

Page 74: ...sage Time Set the maximum length of a single voicemail message Min Message Time Set the minimum length of a single voicemail message Messages below this threshold will be automatically deleted Ask Cal...

Page 75: ...Options Announce Message Caller ID If this option is enabled the Caller ID of the party that left the message will be played back before the voicemail message begins playing Announce Message Duration...

Page 76: ...er you need to select the check box Note Must be selected for Gmail or exchange server After filling out the above information you can click on the Test Account Settings button to check whether the se...

Page 77: ...se tick this Country Code The country code to be add before the dialed numbers Receive mails every The intervening time of receiving mails from POP3 server Access Code This PIN code is used to verify...

Page 78: ...nd send the text of the email to the target mobile number by SMS Note If you use gmail just put your user name here E g email address test gmail com you just put test here Password Input the password...

Page 79: ...telephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application in turn requires the user to enter a PIN number followed by the pound sign If the PIN n...

Page 80: ...ut The maximum amount of time permitted between each digit when the user is dialing an extension number Default is 5 seconds 2 Member Outbound Routes Used to set the outbound routes that can be access...

Page 81: ...phone or group of phones Targeted phones will not ring but instead answer immediately into speakerphone mode Please note that this section is for configuring paging groups If you would like to config...

Page 82: ...1 Paging Group Number Defines the numbered extension that may be dialed to reach this group Duplex Paging is typically one way for announcements only Checking this will make paging duplex allowing al...

Page 83: ...PIN User call out system will auto record the PIN in the call detail records 1 Options Access Code Dial this code to access PIN Prompt for Entry Prompt caller enter the PIN Number Prompt for Entry Fa...

Page 84: ...5 12 3 5 13 Callback Settings MyPBX allows caller A to dial an inbound route number and after hearing the ring A can hang up the call or wait for MyPBX to cut off the call then MyPBX will call A with...

Page 85: ...s Trunk Name Choose the trunk with callback rules Strip digits from front Define how many digits will be stripped from the call in number before the callback is placed For example when you call from n...

Page 86: ...prefix should be dialed before the speed dial number Default is 99 2 Add new speed dial Source Number The speed dial number Destination Number The number you want to call e g The source number is 123...

Page 87: ...sic on Prompt 2 Click Browse to choose the desired audio file 3 Click Upload to upload the selected file Note The sound file format should be as follows GSM 6 10 8 000kHz Mono 1kb sec The file size mu...

Page 88: ...ss you can do more advance setting and debug Port the default is 8022 Hostname Set the host name for MyPBX IP Address Set the IP Address for MyPBX Subnet Mask Set the subnet mask for MyPBX Gateway Set...

Page 89: ...ese steps Step1 Select DHCP as the WAN Connection Type Step2 Click Save button to save the settings Step3 Reboot the device Step4 Check the WAN s Status System Info WAN Status Static IP Address If you...

Page 90: ...on to save the settings Step5 Reboot the device Step6 Check the WAN s Status System Info WAN Status Figure 3 6 2 3 6 3 Static Route MyPBX will have more than one internet connection in some situations...

Page 91: ...which can be used to judge how useful how low cost a route is Interface Define which internet port to go through 2 Static Route Rules You can add new static route rules here Figure 3 6 3 3 6 4 Firewa...

Page 92: ...the specific host to access the web interface for configuration Protocol The protocols for this rule Port Initial port should be on the left and end port should be on the right The end port must be e...

Page 93: ...Drop the access from remote hosts Ignore Ignore the access Figure 3 6 4 1 3 Auto Defense Port Auto defense port e g 8022 Protocol Auto defense protocol TCP or UDP Rate The maximum packets or connecti...

Page 94: ...time interval Time interval The time interval to receive IP packets For example IP packets 90 time interval 60 means 90 IP packets are allowed in 60 seconds Figure 3 6 4 3 b IP Blacklist Manage You c...

Page 95: ...igured for a given network You can set a local network NTP server for MyPBX here too Figure 3 6 5 3 6 6 VLAN Settings A VLAN Virtual LAN is a logical local area network or LAN that extends beyond a si...

Page 96: ...Lan Default Gateway Set the Default Gateway for MyPBX VLAN over Lan 2 VLAN Over Wan NO 1 Click the NO 1 you can edit the first VLAN over Wan VLAN Number The VLAN Number is a unique value you assign t...

Page 97: ...rnet that allows users to privately share information between remote locations or between a remote location and a business home network A VPN can provide secure information transport by authenticating...

Page 98: ...e active DNS configuration of its configured hostnames addresses or other information Enable DDNS DDNS Server Select the DDNS server you sign up for service User Name User name the DDNS server provide...

Page 99: ...disk space for backing up critical files When properly configured MyPBX will move all qualified files to a Windows PC every 30 minutes For the voicemail files and recoding files they must be created...

Page 100: ...eed MyPBX can support American English Australian English Chinese Dutch French Canadian French German Greek Hungarian Italian Polish Portuguese Brazilian Portuguese Russian Spanish Mexican Spanish Tur...

Page 101: ...e date and time for MyPBX Time Zone You can choose your time zone here Daylight Saving Time Set the mode to Automatic or disabled Automatically Synchronize With an Internet Time Server Input the NTP s...

Page 102: ...eboot System Warning Rebooting the system will terminate all active calls Reset to Factory Defaults Warning A factory reset will erase all configuration data on the system Please do not turn off the s...

Page 103: ...using a TFTP Server or an HTTP URL Enter your TFTP Server IP address and firmware file location then click start to update the firmware More Information please see http www yeastar com download MyPBX...

Page 104: ...ogs The call Log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call data by filter the call logs by call...

Page 105: ...pt information up to 16 log files Enable Web Log Save the history of web operations up to 2 log files Enable Debug Log Save debug information up to 2 log files Figure 3 8 2 3 8 3 System Info General I...

Page 106: ...MyPBX Standard User Manual www yeastar com Page 106 Figure 3 8 3...

Page 107: ...eir username extension number and voicemail password 4 1 Allow users to access MRI The extension s User Web Interface option must be checked before the associated user can log into MRI Figure 4 1 4 2...

Page 108: ...MyPBX Standard User Manual www yeastar com Page 108 network administrator Figure 4 2 4 3 Voicemail Users can check delete move and download voicemail files here Figure 4 3 4 4 Record...

Page 109: ...irm new voicemail box password Email Address Email address use to receive the voicemail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been prope...

Page 110: ...MyPBX Standard User Manual www yeastar com Page 110 Figure 4 5 4 6 Settings You can do some basic setting here Such as call forwarding DND Mobile Extension Number Figure 4 6...

Page 111: ...ce provider server What are FXO and FXS FXS Foreign exchange Station is an interface which drives an analog telephone or FAX machine FXS interfaces deliver power provide ringing and use FXO signaling...

Page 112: ...Figure 5 1 As we can see from the outbound route of pstnout all phone numbers starting with 9 will have their first digit stripped off digit 9 and will be sent to the PSTN port 1 2 After we have confi...

Page 113: ...ions to dial 0 through the VoIP Trunk 1 Add VoIP service provider Before we do add this please make sure you have a VoIP Trunk account Trunks VoIP Trunk SIP Trunk Enter your account information on thi...

Page 114: ...that we have added two outbound dialing rules any call starting with 9 will be routed to the PSTN and any number starting with 0 will be routed to the SIP Trunk 5 2 Incoming call 5 2 1 Sample Routing...

Page 115: ...ual www yeastar com Page 115 call to extension 501 1 Add IVR To add a new IVR go to IVR Create New IVR Figure 5 4 2 Add Inbound Routes As we can see from the Inbound Route of allin all incoming calls...

Page 116: ...MyPBX Standard User Manual www yeastar com Page 116...

Page 117: ...key on T28 to get the IP of T28 c Put the IP on web browser then you can enter the T28 configure page through this IP d Put the SIP extensions info on the T28 IP phones Display Name 501 User Name 501...

Page 118: ...Autobackup Before Autobackup can be properly configured an SMB share folder accessible from MyPBX must be set up on a Windows based machine Once that has been set up please follow the steps below Ste...

Page 119: ...folder where backups will be stored Net Disk Share Username The user name used to log into the network share Leave this blank if it is not required Net Disk Share Password The password used to log in...

Page 120: ...fault SIP port and port 10001 10200 default RTP port range as UDP ports Next go to the MyPBX web interface and configure the SIP settings according to Figure C 1 External IP Address your router s publ...

Page 121: ...settings should be configured according to Figure C 3 Figure C 3 Next you should configure the NAT settings according to Figure C 4 Figure C 4 External IP Address The public IP address of MyPBX Exter...

Page 122: ...122 APPENDIX D How to Use Auto Provision Step1 Disable DHCP Server on your local network E g Disable DHCP Server on Linksys Router Figure D 1 Step2 Enable DHCP Server on MyPBX Login MyPBX web interfac...

Page 123: ...re phones on MyPBX auto provision page 1 Login MyPBX web interface Basic Auto Provision Create New Phone Figure D 3 2 Fill in the phone detail message on the pop up windows Input IP Phone s MAC addres...

Page 124: ...connect the network cable to IP Phone Remark The factory default setting of DHCP for IP Phone is enable so you can skip this step to step 5 If the DHCP is disable please follow below step to enable i...

Page 125: ...age and find the Distinctive Ring Tone section For each custom ring tone enter the Internal Ringer Text can be digits or text to trigger the ring tone For example you may enter Family e g Yealink s IP...

Page 126: ...MyPBX Standard User Manual www yeastar com Page 126 Figure E 2 Step3 Finish...

Page 127: ...s of the formats to the subject of the email Example 1 Send message with no PIN code and default GSM port Format phonenumber if the subject is 12345678 the text of this email Welcome to Yeastar will b...

Page 128: ...astar will be sent to number 12345678 through the first available GSM trunk 987 is the pin code set by administrator Figure F 3 4 Send message with PIN code and specified GSM port Format 500 pincodenu...

Page 129: ...ge of telephone numbers to this line or group of lines and forwards all calls to such numbers via the trunk MyPBX support DID you can configure DID in inbound route Related settings DID Number Extensi...

Page 130: ...umber this field only valid when use E1 trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must be only one or equal...

Page 131: ...mple Step2 You set the Extension 6001 6099 in this example The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 number 60...

Page 132: ...MyPBX Standard User Manual www yeastar com Page 132 Figure G 3...

Page 133: ...he BLF key on the IP Phone Follow the steps to do the configuration with your Yealink phone 1 We want to choose pstn1 or pstn2 to call out Figure H 1 2 Configure the IP Phone Figure H 2 Test When you...