N412 Administrator Manual
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Figure 10-3 Periodic Announcements
5) Events
Once the events settings are configured, the callers are able to press the key to
enter the destination you set. Usually, a prompt should be set on
to guide the callers to press the key.
Figure 10-4 Events
6) Failover Destination
Define the failover action. A failover occurs after the user reach the Queue max
wait time.
Figure 10-5 Failover Destination
7) Others
Figure 10-6 Queue Others Settings
Table 10-5 Queue Others Settings
Others
Music on Hold
Select the "Music on Hold" Prompt for this queue.
Leave When Empty
This option controls whether callers already on hold are forced
out of the queue that has no agents.
Yes: callers are forced out of a queue when no agents are
logged in.
