N412 Administrator Manual
64
Music on Hold
Music on hold
(MOH) is the business practice of playing recorded music to fill the
silence that would be heard by callers who have been placed on hold. There are 3
default MOH files built in N412, you can also upload the one you want to N412.
Upload a Music on Hold Prompt
Upload a custom prompt via
PBX→ Audio Settings → Music on Hold Prompts
.
1) Click the button
.
2) Click
to choose the desired prompt.
Figure 12-7 Upload Music on Hold File
3) Click
to upload the selected prompt.
Note:
The file size must not be larger than 8 MB, and the file must be WAV format:
GSM 6.10 8 kHz, Mono, 1 Kb/s
Alaw/Ulaw 8 kHz, Mono, 1 Kb/s
PCM 8 kHz, Mono, 16 Kb/s
Play a Music on Hold Prompt
Choose a Music on Hold file via
PBX→ Audio Settings →Music on Hold
Prompts
and click
to play the prompt. Choose one extension to play the prompt.
Once clicked the button
, the selected extension will ring. Pick up the phone
and listen to the music.
Figure 12-8 Play a Music on Hold Prompt
