Technical topics
–
TG Series
Unable to connect after previous successful connection
Symptoms:
•
You were previously able to connect to the TG200 device (SIP and/or Web UI) but can no longer
connect
•
Ping of the TG200 IP address fails
Assuming that the device is alive and on the network, your IP may have been blacklisted if you did not
create a firewall rule to allow all connections from TopView.
Try to connect to the TG200 Web UI from another machine.
If you are able to log in from another machine:
•
Check the blacklist for your IP address and delete the entry from the blacklist
System > Security Center > IP Blacklist
•
Add a firewall rule to allow connections from TopView.
See
Add firewall rule for TopView machine
Increase the call volume
From the TG200 Web UI:
Gateway > Mobile List > Mobile List
•
Click pencil icon for SIM Trunk
•
Tx Volume: the transmitting volume of the module.
Summary of Contents for TG Series
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