Yeastar Technology TG400G, User Manual

Page 1: ...s Tel 86 592 5503309 E mail sales yeastar com Support Tel 86 592 5503301 E mail support yeastar com Web http www yeastar com Version 91 1 0 7 Revised May 24 2019 TG Series VoIP GSM 3G 4G Gateway User Guide ...

Page 2: ...nd other relevant provisions of the CE FCC Warranty The information in this document is subject to change without notice Yeastar Information Technology Co Ltd makes no warranty of any kind with regard to this guide including but not limited to the implied warranties of merchantability and fitness for a particular purpose Yeastar Information Technology Co Ltd shall not be liable for errors containe...

Page 3: ...allation Warnings 17 Insert Remove SIM Card 17 Desktop Installation 18 Connect Antennas 19 Rack Installation 19 Ground Connection 21 Connect Your Gateway 22 Getting Started 24 Log in Web User Interface 24 Web Configuration Panel 25 Manage Mobile Modules 26 Configure Mobile Module Profile 26 Reboot Mobile Modules 27 Enable Disable Mobile Modules 27 Adjust Mobile Module Volume 28 Configure the Call ...

Page 4: ...egister Trunk Mode 40 Set up a Mobile to IP Route Register Trunk Mode 41 Set up an IP to Mobile Route Register Trunk Mode 42 Connect TG Gateway to Your PBX Peer Trunk 44 Connect TG Gateway to Your PBX Peer Trunk Mode 44 Set up a Mobile to IP Route Peer Trunk Mode 45 Set up an IP to Mobile Route Peer Trunk Mode 46 Call Control 48 Route Calls Based on Caller ID 48 Route Calls Based on Destination Nu...

Page 5: ... Set up System Email 68 Update System Firmware 69 Backup and Restore 72 Reboot the System 74 Schedule Automatic Reboots 75 Reset the System 76 Configure System Network 77 Change the IP Address of TG Gateway 77 Set up VLAN for the TG Gateway 78 Set up OpenVPN Network 78 Set up DDNS for the TG Gateway 79 Static Route 80 Configure VoIP Settings 82 Group VoIP Trunks 82 Configure SIP Settings 83 Config...

Page 6: ... Security Center 90 Configure Alert Settings 90 Upload Certificate Files 92 Configure Firewall Rules 92 System Status 96 Check Trunk Status 96 Check Network Status 97 Check System Info 98 Reports 99 Call Logs 99 System Logs 101 ...

Page 7: ...TG series gateway We begin by assuming that you are interested in TG series gateway and familiar with networking and other IT disciplines Products Covered This guide explains how to configure the following Yeastar TG series gateways TG200 TG400 TG800 TG1600 Safety When Working with Electricity Do not use a 3rd party power adaptor Do not power on the device during the installation Do not work on th...

Page 8: ...ateway Front Panel No Feature Description Reset Button Press and hold for 10 seconds to restore the factory defaults Power LED Indicates the power status On the power is switched on Off the power is switched off RUN LED Indicates the system status Blinking the system is working properly Static Green Off the system goes wrong LAN Port 10 100 adaptive RJ45 Ethernet port ...

Page 9: ...n the module and the inserted SIM card are working properly Blinking Slowly no SIM card is detected or the port is working improperly Blinking Quickly there is an ongoing call on the port Off no module is inserted or the module is damaged SIM Card Slot Insert the SIM card to the SIM card slot ...

Page 10: ... 4 are invalid Power Switch Press this button to switch on off the device Power Interface Connect the supplied power supply to the port Grounding Earth Protects the personnel and the equipment TG400 Gateway Overview TG400 Gateway Front Panel No Feature Description Reset Button Press and hold for 10 seconds to restore the factory defaults ...

Page 11: ...LED Indicates the mobile module status Static Green the module and the inserted SIM card are working properly Blinking Slowly no SIM card is detected or the port is working improperly Blinking Quickly there is an ongoing call on the port Off no module is inserted or the module is damaged SIM Card Slot Insert the SIM card to the SIM card slot TG400 Gateway Back Panel No Feature Description Antenna ...

Page 12: ...ts Power LED Indicates the power status On the power is switched on Off the power is switched off RUN LED Indicates the system status Blinking Green the system is working properly Static Green Off the system goes wrong LAN Port 10 100 adaptive RJ45 Ethernet port WAN Port 10 100 adaptive RJ45 Ethernet port mobile module LED Indicates the mobile module status Static Green the module and the inserted...

Page 13: ... damaged SIM Card Slot Insert the SIM card to the SIM card slot TG800 Gateway Back Panel No Feature Description Antenna Connector Connect to GSM 3G 4G Antenna Power Switch Press this button to switch on off the device Power Interface Connect the supplied power supply to the port Grounding Earth Protects the personnel and the equipment ...

Page 14: ...working properly Blinking Slowly no SIM card is detected or the port is working improperly Blinking Quickly there is an ongoing call on the port Off no module is inserted or the module is damaged SIM Card Slot Insert the SIM card to the SIM card slot Antenna Connector Connect to GSM 3G 4G Antenna TG1600 Gateway Back Panel No Feature Description Power LED Indicates the power status On the power is ...

Page 15: ...e system goes wrong WAN Port 10 100 adaptive RJ45 Ethernet port LAN Port 10 100 adaptive RJ45 Ethernet port Reset Button Press and hold for 10 seconds to restore the factory defaults Power Switch Press this button to switch on off the device Power Interface Connect the supplied power supply to the port Grounding Earth Protects the personnel and the equipment ...

Page 16: ...age Contents Check the package contents before you start to step up the TG gateway Item TG200 TG400 TG800 TG1600 TG Gateway 1 1 1 1 Power cord 1 1 1 1 Warranty card 1 1 1 1 Quick Start Guide 1 1 1 1 Network cable 1 1 1 1 Antenna 2 4 or 1 Antenna Splitter 8 or 2 Antenna Splitters 16 or 4 Antenna Splitters Mounting ear 3 3 2 2 Screws 9 9 8 8 Grounding stud and nut 1 1 1 1 Rubber feet 4 4 4 4 Quick S...

Page 17: ...TG gateway when it is working as well as off the power Before cleaning the TG gateway cut off the power supply Environment Install the Yeastar TG gateway in a location that is clean free from vibration electric shock and temperature humidity extremes The operating temperature should be kept below 104 F 40 C Insert Remove SIM Card Yeastar TG gateway supports hot plugging of SIM cards You can insert...

Page 18: ...r air circulation Please avoid any heavy thing placed on the device Procedure 1 Place the TG gateway on a steady platform 2 Remove the adhesive backing paper from the rubber feet 3 Turn over the device and attach the supplied rubber feet to the recessed areas on the bottom at each corner of the device ...

Page 19: ...reless signal Rotate the antenna into the antenna connector 2 Adjust the angle of the antenna Rack Installation WARNING Be careful not to drop any components Dropping components may damage them or cause an injury Procedure 1 Fix the brackets to the left and right sides of the TG gateway with 4 screws ...

Page 20: ...TG Series User Guide 20 104 2 Place the TG gateway in the 19 inch rack and fix both brackets to the rack with the rack s proprietary mounting equipment ...

Page 21: ...teway from the bad effects of external noise in the case of a lightning strike A permanent connection between ground and the ground terminal of the TG gateway must be made Procedure 1 Tighten the provided screw stud into the Grounding port on TG gateway 2 Insert a grounding wire user supplied 3 Tighten the provided screw nut 4 Attach the grounding wire to the grounding terminal ...

Page 22: ...rk cable to the LAN port of TG gateway and the other end to any port of your company s LAN switch router 2 Plug the provided power cord into the power inlet on TG gateway and the other end to a standard electrical wall socket Wait for the system to boot up till the RUN LED starts to blink ...

Page 23: ...TG Series User Guide 23 104 ...

Page 24: ...ce you can manage the device by logging in the Web interface Check the factory defaults below IP address http 192 168 5 150 User Name admin Default Password password Procedure Make sure your computer is connected to the same network as the TG gateway 1 Start a web browser on your PC enter the IP address press Enter on your keyboard 2 Enter your user name and password click Login ...

Page 25: ...s and check call logs system logs System Configure Network Settings Security related Settings System Date and Time Password Backup and Restore etc SMS Send SMS messages and manage the inbox and box etc Gateway Configure mobile ports VoIP settings and Routes settings etc Logout Log out TG gateway Note After saving the changes remember to click the Apply Changes on the upper right corner of the Web ...

Page 26: ...M Card Forwarding and CLIR Group Mobile Trunks Configure Mobile Module Profile You can set a name to the mobile module to help you identify your modules on TG gateway After inserting a SIM card to a mobile module you can set the module s mobile number as the SIM card number to help you remember the SIM card number Procedure 1 Navigate to Gateway Mobile List Mobile List select the desired Module cl...

Page 27: ...Navigate to Gateway Mobile List Mobile List select the desired Module click Reboot The module starts to reboot 2 Check the module status on Status System Status Trunk Status Enable Disable Mobile Modules By default mobile modules are enabled to make outbound calls If you want to disallow a mobile module to make outbound calls you can disable the module Procedure 1 Navigate to Gateway Mobile List M...

Page 28: ...e Module Volume If you find that the call voice is too low or too loud you can change the relevant mobile module volume Procedure 1 Navigate to Gateway Mobile List Mobile List select the desired module click 2 On the General section change the Rx Volume and Tx Volume Rx Volume the received volume of the module Tx Volume the transmitting volume of the module 3 Click Save and Apply Changes ...

Page 29: ...oesn t limit single call duration of mobile trunks The default value of Single Call Max Duration is 0 You can change the value to enable and define the maximum number of minutes called within a single call Procedure 1 Navigate to Gateway Mobile List Mobile List select the desired module click 2 On the General section change the value of Single Call Max Duration 3 Click Save and Apply Changes Set a...

Page 30: ...tion For example the Round up duration is 60 seconds and a call lasts 3 minutes and 15 seconds the system will count the talk time as 4 minutes 5 Optional Enable clear stat and set the clear period and time The system will clear the call duration data on the TG gateway monthly a Set Enable Clear Stat to Yes b Set Clear Period to Every Month and choose the clear day c Set the Clear Period Time 6 Cl...

Page 31: ...nning out Procedure 1 Navigate to Gateway Mobile List Mobile List select the desired module click 2 Click the Call Duration Settings tab 3 Set the value of Alarm threshold 4 Choose a GSM 3G 4G Port to make alarm calls Note Make sure the port is available to make calls 5 Choose an alarm Prompt 6 Optional Enable E mail notification and enter the email address to receive alarm e mail ...

Page 32: ...tab 3 Choose a Network Type the system will use the selected network type to make and receive calls 4 Set Band to Manual and select the desired band 5 Click Save and wait for the web page reloading for about 1 minute then click Apply Changes Enable VoLTE on Mobile Trunk You can enable VoLTE Voice over LTE to make high quality audio calls over 4G network Prerequisites The installed module should be...

Page 33: ... List select the desired module click 2 Click the Advanced Settings tab 3 Enter your SIM card PIN in the PIN Code field Important if you enter incorrect PIN for 3 times you need to enter the PUK code to unlock the SIM card Yeastar TG gateway doesn t support PUK code entering you can unlock the SIM card with PUK code on your mobile phone 4 Click Save and Apply Changes Configure SIM Card Forwarding ...

Page 34: ... Changes Group Mobile Trunks You can manage the mobile trunks efficiently by grouping the trunks The group of mobile trunks can be selected directly when you are configuring the routes settings Procedure 1 Navigate to Gateway Mobile List Mobile Group click Add New Mobile Group 2 Enter a name in the Group Name field 3 Select an outgoing Strategy for the group of mobile trunks If you apply the mobil...

Page 35: ...TG Series User Guide 35 104 4 Select desired trunks to the Selected box 5 Click Save and Apply ...

Page 36: ...de Set up an IP to Mobile Route Account Mode Connect TG Gateway to Your PBX Account Mode Procedure 1 Create a VoIP account on TG gateway a Navigate to Gateway VoIP Settings VoIP Trunk click Add VoIP Trunk b Set Trunk Type to Account c Choose a protocol from the Type field When you use this account to register VoIP trunk you should choose the same protocol d Set the account s Name Account and Passw...

Page 37: ... the account status shows then the TG gateway and your PBX are connected Set up a Mobile to IP Route Account Mode Procedure 1 Navigate to Gateway Routes Settings Mobile to IP 2 Click Add Mobile to IP Route 3 Enter a name in the Route Name field 4 Choose a GSM 3G 4G trunk or a trunk group from Call Source field 5 Choose a SIP account from the Call Destination field ...

Page 38: ...the destination of the PBX s inbound route Set up an IP to Mobile Route Account Mode Procedure 1 Navigate to Gateway Routes Settings IP to Mobile 2 Click Add IP to Mobile Route 3 Enter a name in the Route Name field 4 Choose a SIP account from Call Source field 5 Choose a GSM 3G 4G trunk or a trunk group from the Call Destination field ...

Page 39: ...TG Series User Guide 39 104 6 Click Save and Apply Changes A PBX user can make a call through the selected GSM 3G 4G trunk ...

Page 40: ...re 1 Create one VoIP extension on your PBX 2 Create a register trunk on TG gateway a Log in TG web user interface navigate to Gateway VoIP Settings VoIP Trunk click Add VoIP Trunk b Set Trunk Type to Trunk c Choose a protocol from the Type field The protocol should be the same with the PBX extension s protocol d Set a Provider Name e Enter the PBX s IP address or domain in Domain and Hostname IP f...

Page 41: ... Settings Mobile to IP 2 Click Add Mobile to IP Route 3 Enter a name in the Route Name field 4 Choose a GSM 3G 4G trunk or a trunk group from Call Source field 5 Choose a register SIP trunk from the Call Destination field 6 Optional Set the Hotline number If you set hotline to a PBX extension number the incoming call will be routed to the extension directly Note if you don t set a hotline number y...

Page 42: ... to Mobile Route Register Trunk Mode Procedure 1 Navigate to Gateway Routes Settings IP to Mobile 2 Click Add IP to Mobile Route 3 Enter a name in the Route Name field 4 Choose a register SIP trunk from Call Source field 5 Choose a GSM 3G 4G trunk or a trunk group from the Call Destination field 6 Enable Two Stage Dial a Set Simple Mode to No b Set Two Stage Dial to Yes ...

Page 43: ...Guide 43 104 7 Click Save and Apply Changes When a PBX user makes a call through the selected GSM 3G 4G trunk he she will hear a dial tone The PBX user needs to dial the destination number after hearing the dial tone ...

Page 44: ... IP Route Peer Trunk Mode Set up an IP to Mobile Route Peer Trunk Mode Connect TG Gateway to Your PBX Peer Trunk Mode Procedure 1 Create one peer trunk on your PBX 2 Create a peer trunk on TG gateway a Log in TG web user interface navigate to Gateway VoIP Settings VoIP Trunk click Add VoIP Trunk b Set Trunk Type to Service Provider c Choose a protocol from the Type field The protocol should be the...

Page 45: ...Route 3 Enter a name in the Route Name field 4 Choose a GSM 3G 4G trunk or a trunk group from Call Source field 5 Choose a service provider trunk from the Call Destination field 6 Optional Set the Hotline number If you set hotline to a PBX extension number the incoming call will be routed to the extension directly If you set the hotline to the DID number of PBX s inbound route the call will be rou...

Page 46: ...o the desired destination Set up an IP to Mobile Route Peer Trunk Mode Procedure 7 Navigate to Gateway Routes Settings IP to Mobile 2 Click Add IP to Mobile Route 3 Enter a name in the Route Name field 4 Choose a service provider trunk from Call Source field 5 Choose a GSM 3G 4G trunk or a trunk group from the Call Destination field ...

Page 47: ...TG Series User Guide 47 104 6 Click Save and Apply Changes A PBX user can make a call through the selected GSM 3G 4G trunk ...

Page 48: ...route click 3 Set Simple Mode to No 4 Enter a rule on the Inbound Caller Pattern Note leave this field blank to match any or no Caller ID information 5 Click Save and Apply Changes Route Calls Based on Destination Numbers You can set the TG gateway to route calls based on the destination numbers When the users call in TG gateway and hear a dial tone they need to do a second dial to reach the desir...

Page 49: ...led numbers in Prepend these digits field The gateway will prepend the digits to the phone number and send the rewritten number 7 Click Save and Apply Changes Block Incoming Numbers You can block the incoming numbers to call from TG gateway to your PBX When the blocked user calls to the GSM 3G 4G trunk on TG gateway the system will block the call Procedure 1 Navigate to Gateway Routes Settings Blo...

Page 50: ...ber 15880270666 through TG gateway the call will fail Callback Callback feature allows callers to hang up and get called back to TG gateway Callback feature could reduce the cost for the users who work out of the office using their own mobile phones Set up Callback for Specific Numbers Callback feature is disabled on the TG gateway by default The system only calls back the permitted numbers Proced...

Page 51: ...feature for all numbers When any one calls in TG gateway and disconnects the call the system will call back the user Procedure 1 Navigate to Gateway Routes Settings Callback Settings 2 Check the checkbox of Allow All Numbers 3 Click Save and Apply Changes 4 Enable Callback on Mobile to IP route or IP to Mobile route ...

Page 52: ...the incoming caller ID to ensure that TG gateway can call back to the desired numbers Procedure 1 Navigate to Gateway Routes Settings Callback Settings 2 Click Add Callback Rules 3 Choose which trunk will be used to call back 4 Set the callback rule Strip define how many digits will be stripped from the call in number before the callback is placed Prepend define digits added before a callback numb...

Page 53: ...l keep the AutoCLIP records for the configured time 4 Optional Change the value of Digit Match Adjust the setting if the incoming caller ID has a prefix 0 or others 5 Click Save and Apply Changes Delete AutoCLIP Records If you don t want to route the incoming call to the original user you can delete the AutoCLIP record The next time when the called person calls back TG gateway the call will not be...

Page 54: ...te to SMS SMS Send SMS 2 Choose a Country Code for the destination number If you cannot find the desired country code set Country Code to Custom and enter the country code 3 Enter the destination number in Destination field Separate two phone numbers by a You can also click Add Contacts to add phone numbers to the Destination filed 4 Choose a GSM 3G 4G port the system will send the SMS messages th...

Page 55: ...onal Select a Group to add the contact to the group 4 Click Save Delete an SMS Contact Procedure 1 Navigate to SMS SMS SMS Contacts 2 Choose a contact and click Manage Sent SMS Messages You can view the status of sent SMS messages search download or delete the sent SMS messages on the TG gateway Check the Status of Sent SMS Messages Procedure 1 Navigate to SMS SMS Outbox 2 Search or find your desi...

Page 56: ...rching the filtered SMS messages appears on the page Download Searched Results After searching the desired SMS messages you can download and export the records to a csv file Procedure 1 Navigate to SMS SMS Outbox 2 Click Download the messages to download and export the searched SMS messages Delete Searched Results You can search the desired SMS messages and delete them Procedure 1 Navigate to SMS ...

Page 57: ... SMS Inbox 2 Choose the desired record click to view the detailed messages Reply SMS Messages Procedure 1 Navigate to SMS SMS Inbox 2 Choose the desired record click 3 Enter the contents in the box 4 Optional Check the checkbox of Do not need the plus sign if the destination number doesn t need it 5 Click Reply ...

Page 58: ... Set the searching criteria 3 Click Start Searching the filtered SMS messages appears on the page Download Searched Results After searching the desired SMS messages you can download and export the records to a csv file Procedure 1 Navigate to SMS SMS Inbox 2 Click Download the messages to download and export the searched SMS messages Delete Searched Results You can search the desired SMS messages ...

Page 59: ... the Password field 4 Enter the POP3 Server and SMTP Port of the email 5 Click Test POP3 Settings to test if the email settings are correct If the web page prompts Tested successfully the email settings are correct 6 Click Save and Apply Changes Configure SMS to Email Settings Procedure 1 Navigate to SMS SMS Settings Email Settings 2 Choose one GSM 3G 4G trunk click to edit it 3 Enter an email add...

Page 60: ... the SMS message to the pre configured email addresses Email to SMS To send Email to SMS you need to configure Email SMTP settings and Email to SMS settings Configure Email SMTP Settings Procedure 1 Navigate to SMS SMS Settings Email Settings 2 Enter a valid email address in the Email Address field 3 Enter the email password in the Password field 4 Enter the SMTP Server and SMTP Port of the email ...

Page 61: ... Settings 2 Check the checkbox of Email To SMS 3 Optional configure the settings in the section of Email to SMS Enable Country Code enable the option if you want to add the country code before the destination phone number Receive Email Interval set the interval of receiving emails from POP3 server Access Code set a PIN code to verify emails The users need to send emails with the correct PIN code 4...

Page 62: ...le port 3 num number required setting Enter the destination number Example num 15882025100 code code optional Setting If you set an access code of Email To SMS enter the same PIN code in the email subject Example code 125485 Procedure 1 Log in your email account compose a new email 2 Enter the SMS email address of TG gateway as the destination email address 3 Enter the email subject 4 Send the ema...

Page 63: ... messages periodically during this period c Select the message Status The system will delete the selected messages d Set the clear period and clear time 3 Click Save and Apply Changes Send USSD Messages Unstructured Supplementary Service Data USSD is sometimes referred to as Quick Codes or Feature codes You can send USSD messages to subscribe services from the GSM 3G 4G carriers Send a USSD Messag...

Page 64: ...esired ports 3 Enter the USSD message in blank field at the top left 4 Click Copy to the Selected Port The message will apply to the selected ports 5 Click Send Exit USSD Sessions When you want to subscribe a new service from the GSM 3G 4G carrier you need to exit the former USSD sessions first Procedure 1 Navigate to SMS SMS USSD 2 Selected the desired ports 3 Click Exit USSD Session ...

Page 65: ... the password to connect to TG gateway 6 Optional Set the permitted IP addresses Only the permitted IP addresses can connect to TG gateway via API 7 Click Save and Apply Changes Change Password of SMS Center You can provide a Web login account for other users to manage all the SMS related settings Check the default username and password User Name sms Default password password Procedure 1 Navigate ...

Page 66: ...s highly recommended that you change the system s password after first login Procedure 1 Navigate to System System Preferences Password Settings 2 Enter the old password first 3 Enter a new password and retype the new password to confirm A strong password is comprised of letters numbers and characters 4 Click Save you will be automatically logged out Change Date and Time You can adjust the time of...

Page 67: ...e web page 7 Click Reboot Now to reboot the TG gateway Upload Custom Prompts The default voice prompts and announcements in the system are suitable for almost every situation However you may want to use your own voice prompt to make it more meaningful and suitable for your case In this case you need to upload a custom prompt to the system and apply it to the place you want to change Prerequisite Y...

Page 68: ...il The system email is used to send alert event emails Procedure 1 Navigate to System System Preferences Email Settings 2 Enter a valid email address in the Email Address field 3 Enter the email password in the Password field 4 Enter the SMTP Server and SMTP Port of the email 5 Optional Enable SSL TLS if the email server needs SSL TLS authentication Note If you use Gmail or Exchange server you nee...

Page 69: ... and update the firmware through HTTP server Important during the firmware update don t power off the device or the system will be damaged Procedure 1 Navigate to System System Preferences Firmware Update 2 Check the checkbox of HTTP URL 3 Enter the http URL of the desired firmware file Note the HTTP URL should be a BIN file download link 4 Optional Check the checkbox of Reset Configuration to Fac...

Page 70: ...esired firmware file the system will reboot automatically to take effect Upgrade Firmware through TFTP Server Procedure 1 Set up TFTP server Below is an example of Tftpd32 a Open Tftpd32 b Click Browse to select the firmware file upgraded patch 2 Log in TG gateway navigate to System System Preferences Firmware Update ...

Page 71: ... User Guide 71 104 3 Check the checkbox of TFTP Server 4 Enter the IP address of the TFTP server in TFTP Server field 5 Enter the name of firmware in File Name field Note The file name should be a BIN file name ...

Page 72: ...l reboot automatically to take effect Backup and Restore Create a Backup File Procedure 1 Navigate to System System Preferences Backup and Restore 2 Click Create a New Backup The following window appears 3 Set the File Name 4 Click Save all the system configurations are generated in a tar file You can see the backup file on the Backup and Restore page ...

Page 73: ...p file must be a tar file and the file size must be smaller than 1 8 MB Procedure 1 Navigate to System System Preferences Backup and Restore 2 Click Upload a Backup The following window appears Restore System Configurations Procedure 1 Navigate to System System Preferences Backup and Restore 2 Select a desired backup file click 3 Click OK to confirm the restore action ...

Page 74: ... Reboot Now to make the configuration take effect Reboot the System You can reboot the system on Web user interface Procedure 1 Navigate to System System Preferences Reset and Reboot 2 Click Reboot The system starts to reboot immediately ...

Page 75: ...ots You can easily schedule an automatic reboots for TG gateway Procedure 1 Navigate to System System Preferences Reset and Reboot 2 Check the checkbox of Enable Auto Reboot 3 Set the date and time for the automatic reboot 4 Click Save and Apply Changes ...

Page 76: ...y reset will erase all configuration data on the system Important when the system is being reset don t power off the device or the system will be damaged Procedure 1 Navigate to System System Preferences Reset and Reboot 2 Click Reset to Factory Defaults ...

Page 77: ...uccessfully logging in the Web user interface for the first time with the factory IP address you can change the network of TG gateway according to your local network Procedure 2 Navigate to System Network Preferences Network Settings LAN 3 Choose a network type to Static IP Address 4 Enter the IP address subnet mask gateway DNS server 5 Click Save a reboot prompt will display on the bottom of the ...

Page 78: ...Groups of users need to be on the same broadcast domain because they are running the same applications Note Yeastar TG gateway acts as a VLAN client you need to set up a 3 layer switch in your local network Procedure 1 Navigate to System Network Preferences Network Settings VLAN 2 Choose a VLAN to enable it 3 Get the VLAN information from your network administrator and enter the VLAN information o...

Page 79: ...s the TG gateway using domain names instead of IP address The DDNS server can change IP address and update your domain information dynamically Yeastar TG gateway supports the following DDNS service dyndns org freedns afraid org www no ip com www zoneedit com Procedure 1 Sign up a DDNS account from the supported DDNS providers 2 Log in TG gateway user interface navigate to System Network Preference...

Page 80: ...tinations usually a specific gateway Set up Static Routes Procedure 1 Navigate to Settings System Network Preferences Static Routes 2 Configure the static route Destination enter the destination IP address or IP subnet for the TG gateway to reach using the static route Subnet Mask enter the subnet mask for the destination address Gateway enter the gateway address The TG gateway will reach the dest...

Page 81: ...04 Interface select the network interface The TG gateway will reach the destination address using the static route through the selected network interface 3 Click Add you can see the new created static route on the Routing Table ...

Page 82: ... Trunks You can manage the VoIP trunks efficiently by grouping the trunks The group of VoIP trunks can be selected directly when you are configuring the routes settings Procedure 1 Navigate to Gateway VoIP Settings Trunk Group click Add New Trunk Group 2 Enter a name in the Group Name field 3 Select desired trunks to the Selected box 4 Click Save and Apply ...

Page 83: ...tificate It is No by default TLS Verify Client When using TG gateway as a TLS server whether or not to verify client s certificate It is No by default TLS Ignore Common Name Set this parameter as No then common name must be the same with IP or domain name TLS Client Method When using TG gateway as TLS client specify the protocol for outbound TLS connections You can select it as tlsv1 sslv2 or sslv...

Page 84: ...d to configure NAT setting on TG gateway Navigate to Gateway VoIP Settings SIP Settings NAT to configure the SIP NAT settings Check the description of NAT settings below Option Description Enable STUN STUN Simple Traversal of UDP through NATs is a protocol for assisting devices behind a NAT firewall or router with their packet routing STUN Address The STUN server allows clients to find out their p...

Page 85: ...for the system the options for this setting are as follows Yes Use NAT Ignore address information in the SIP SDP headers and reply to the sender s IP address port No Use NAT mode only according to RFC3581 Never Never attempt NAT mode or RFC3581 support Route Use NAT but do not include rport in headers Allow RTP Re invite By default the system will route media steams from SIP endpoints through itse...

Page 86: ...tings Note we recommend that you configure the QoS in your router or switch instead of TG gateway Configure Respond Code Settings You can change the respond codes from the SIM card carrier before sending the codes to your PBX After changing the respond codes the PBX can better understand the exact call status like busy no response and others Navigate to Gateway VoIP Settings SIP Settings Respond C...

Page 87: ... There are two modes Alerted and Immediately If you choose the Alerted mode after you make an outbound call TG will respond a 183 Session Progress SIP packet If you choose Immediately TG will respond a 180 ringing SIP packet Remote Party ID Whether send Remote Party ID on SIP header Default is no Allow Guest Whether allow anonymous registration extension Default no It s recommended to be disabled ...

Page 88: ... default setting as provided on the system However for a few settings you need to change them to suit your situation Navigate to Gateway VoIP Settings IAX Settings to configure the SIP general settings Check the description of IAX settings below Option Description UDP Port Port used for IAX2 registrations The default is 4569 Bandwidth Low medium high with this option you can control which codec to...

Page 89: ...The global time out value for extensions it s 30 by default HTTP Bind Port Port used for HTTP sessions the default 80 If you change this please reboot to take effect Two Stage Dialing Prompt Choose the customized two stage dialing prompt it s disabled by default ...

Page 90: ...TP is 80 SSH SSH port is used to access S Series underlying configurations to debug the system The default port is 8022 We recommend that you disable SSH port if you do not need it FTP With FTP service you can connect to PBX via web browser The default port is 21 TCP TCP Port used for SIP registrations The default is 5060 TLS TLS Port used for SIP registrations The default is 5061 Configure Alert ...

Page 91: ...Change the e mail subject and the e mail template 4 Click Save and Apply Changes Configure User Lockout Alert Settings The system will lock the user s IP address after 5 failed web login attempts and send notification to the desired users Procedure 1 Navigate to System Security Center Alert Settings choose User Lockout Type and click 2 Configure the Phone Notification Settings a If you want to ena...

Page 92: ...ificate a Click Upload Certificate choose Type to Trusted Certificate b Click Browse to select the file from your local PC c Click Save to start uploading You can see the certificate appear on Trusted Certificate list 3 Upload gateway certificate Gateway certificate is made for the TG gateway a Click Upload Certificate choose Type to Gateway Certificate b Click Browse to select the file from your ...

Page 93: ...set the rule for a specific port enter the same port value in the two Port fields For example 5060 5060 stands for port 5060 6 Enter the IP address and subnet mask in the IP field For example 192 168 5 0 255 255 255 0 7 Optional Enter the MAC address of the target device The format of the MAC address XX XX XX XX XX XX 8 Choose the rule Action Accept accept the access from remote hosts Drop drop th...

Page 94: ... gateway in a more secure environment Procedure 1 Navigate to System Security Center Firewall Rules check the checkbox of Disable Ping 2 Click Save and Apply Changes Block All Packets and Connections You can add Accept firewall rules for the trusted IP addresses or devices and block all the other packets and connections Important you must create Accept firewall rules for the HTTP port and SSH port...

Page 95: ...ired port in Port field 3 Choose the Protocol of this rule 4 Enter the allowed IP packets number in the specific time interval in IP Packets field 5 Enter the time interval to receive IP packets in Time Interval field For example IP Packets is set to 90 Time Interval is set to 60 and it means 90 IP packets are allowed in 60 seconds 6 Click Save and Apply Changes Delete Blocked IP Address You can d...

Page 96: ...System Info Check Trunk Status Navigate to Status System Status Trunk Status to check the mobile trunk status and VoIP trunks status Mobile Trunk Status Status Description The trunk is idle the icon shows the signal strength The trunk is busy The module is powered off No SIM card inserted ...

Page 97: ...led Registered Successful registration trunk is ready for use Request Sent Registering Waiting Waiting for authentication VoIP Trunk Service Provider Status Status Description OK Successful registration trunk is ready for use Unreachable The trunk is unreachable Failed Trunk registration failed Check Network Status Navigate to Status System Status Network Status to check the TG gateway s network i...

Page 98: ...TG Series User Guide 98 104 Check System Info Navigate to Status System Status System Info to check the TG gateway s hardware version firmware version disk usage and memory usage ...

Page 99: ...s Search call logs Download searched call logs Delete searched call logs View Call Logs By default one call log page displays a maximum of 25 records If you want to view more records on one page you can change the View value Procedure 1 Navigate to Status Report Call Logs 2 Set View value the call log page displays the desired maximum call logs ...

Page 100: ...have billing duration equal to or greater than the value Status choose a call status Communication Type choose a communication type Procedure 1 Navigate to Status Report Call Logs 2 Choose Start Date and End Date 3 Optional Set other searching criteria 4 Click Start Searching the filtered call logs appears on the Call Log page Download Searched Results After searching the desired call logs you can...

Page 101: ... file Procedure 1 Navigate to Status Reports System Logs Options 2 Check the checkbox of Enable Hardware Log 3 Click Save and Apply Changes The system starts to trace the hardware logs You can check the hardware log file on System Logs page Trace Normal Logs The system supports storing up to 16 normal log files The maximum size of each log file is 1Mb When the system generates more than 16 normal ...

Page 102: ...IP debug and RTP debug enter the target debug IP address 4 Click Save and Apply Changes The system starts to trace the asterisk debug logs You can check the debug log file on System Logs page Trace Web Logs The system supports storing up to 2 files of web operation logs The maximum size of each log file is 1Mb When the system generates more than 2 normal log files the system will replace the oldes...

Page 103: ...egrated tool to help you capture Ethernet packet on Web user interface You can debug the system efficiently with this tool Procedure 1 Navigate to Status Reports System Logs Packet Capture Tool 2 Choose the target Ethernet Interface 3 Optional Enter the target IP address 4 Optional Enter the target port 5 Click Start The system will start to capture the Ethernet packet 6 Click Stop to stop capturi...

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