5407935-UUM-E-1020
Johnson Controls Ducted Systems
43
Limited Warranty
Residential Thermostats
WARRANTY TERMS:
Johnson Controls Unitary Products (hereinafter
“
Company
”
) warrants this
product to be free from defects in factory workmanship and material under normal use and service
and will, at its option, repair or replace any parts, without charge, subject to the exclusions below, that
prove to have such defects according to the terms outlined in this warranty. Company reserves the
right, at its sole discretion, to provide a replacement unit in the place of repair parts, in which case the
warranty period for the replacement unit is limited to the remainder of the original warranty period.
Alternatively, Company may, at its option, extend a replacement allowance to be applied toward the
purchase of a new unit marketed by Company. The exact amount of the allowance will be determined
at the discretion of Company, based upon current market conditions, but in no case shall this allow-
ance exceed thirty (30) percent of the original consumer purchase price of the unit excluding such
items as ductwork, wiring, piping, and installation costs. The warranty period for repair or replacement
parts or unit provided hereunder shall not extend beyond the warranty period stated below. Company
shall have no responsibility hereunder for installation, shipping, handling, or other charges except as
specifically provided herein.
This warranty covers only the equipment described by the Product Model Number and Unit Serial
Number on the equipment or listed on the Warranty Registration Card, and applies only to products
installed in the United States, Canada, or Puerto Rico. Tampering, altering, defacing, or removing the
product serial number will serve to void this warranty. This warranty extends only to the original con-
sumer purchaser and is nontransferable. For this warranty to apply, the product must be installed
according to Company recommendations and specifications, and in accordance with all local, state,
and national codes; and the product or residence must not be removed from its place of original instal-
lation. This warranty does not apply to any unit sold over the Internet, by telephone or other electronic
means unless the dealer that buys or sells a unit over the Internet, by telephone or other electronic
means also installs the unit. In the absence of a recorded Warranty Registration Card, the warranty
period will begin upon product shipment from Company. If you are unaware of the date the warranty
became effective, contact Company at (877) 874-7378 or visit
www.upgproductregistration.com.
FOR PRODUCT REGISTRATION:
For your benefit and protection, register your product with Com-
pany promptly after installation. This will initiate the warranty period and allow us to contact you,
should it become necessary. You can register your product online at
www.upgproductregistration.com
or by returning the Warranty Registration Card on the back page of this packet.
FOR WARRANTY SERVICE OR REPAIR:
Notify your Installing Dealer or a Participating Dealer, pref-
erably in writing, as soon as possible after discovery of the problem. Be sure to include the Product
Model Number, Unit Serial Number, Installation Date, and a description of the problem. You may find
the Installing Dealer's name on this page or on the equipment, and you can locate Participating Deal-
ers online.
If a Dealer response is not received within a reasonable amount of time, notify Company at: Johnson
Controls Unitary Products, Consumer Relations, 5005 York Drive, Norman, OK 73069 or by telephone
at (877) 874-7378. All warranty service or repair will be performed during regular business hours,
Monday through Friday 9:00 AM - 5:00 PM. Service requests sent to Company without prior Dealer
contact will be referred back to a Participating Dealer. Because this process takes time, it is in the best
interest of the Consumer to contact a Participating Dealer directly.
WARRANTY PERIOD:
The warranty period in years, depending on the part, is as shown in the chart
below (see next page).
Product Model Number: _________________
Unit Serial Number: ____________________
Installation Date: ______________________
Installing Dealer: ______________________
