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Information Menus
Information menus are used to provide the frequently requested information to callers. Callers can
choose a main menu from the
to start searching the information the information
menu group provides.
Hearing an information announcement, callers can:
-
Dial * (default) to repeat the announcement.
-
Dial # (default) to return to the previous menu.
-
Dial 0 to transfer the call to the information receptionist.
-
Choose a submenu as prompted.
-
Dial an extension number to transfer the call.
The Information Announcement Administration menu (
) is used to administer all the
information menus. A menu is created by recording an announcement and is deleted by deleting the
announcement. Information menus are linked and grouped by the menu number arrangement.
Any of the 1-digit, 2-digit, 3-digit or 4-digit numbers not including any 0 is suitable to be used as a
menu number:
-
If having not been assigned as an AA service option yet, the 1-digit numbers may be used to
create the main menus of 24-hour menu groups.
-
Each 2-digit number, the first digit of which is the same as a 24-hour main menu, may be used
to create a Layer 2 menu to be a submenu for this main menu.
-
Each 3-digit number, the first two digits of which is the same as a Layer 2 menu, may be used
to create a Layer 3 menu to be a submenu for this Layer 2 menu.
-
Each 4-digit number, the first three digits of which is the same as a Layer 3 menu, may be used
to create a Layer 4 menu to be a submenu for this Layer 3 menu.
For example, four messages are recorded as the announcements of the menus 8, 89, 891 and 8911
so callers can dial 8 to select menu 8 from the AA Service options during the working hours and
during the non-working hours when there is not any break-hour main menu or closed-hour main
menu. Also the callers can dial 9 to select menu 89 from menu 8; dial 1 to select menu 891 from
Receiving AA service, the callers can choose a main menu:
Dial 1
Dial 1
Dial 9
Dial 9
M-1199
M-19
Menu-1
M-11
M-111
M-119
M-1191
Dial 1
Dial 1
Dial 9
Dial 9
Dial 1
Dial 9
M-9919
M-99
Menu-9
M-91
M-991
M-999
M-9911
Dial 1
Dial 1
Dial 9
Dial 9