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I receive an error message while scanning telling me that an internal error
has occurred.
There is a high probability that this error message was triggered by a connection
problem. Please see the Connection Troubleshooter.
ZScan is giving a “License Expired” message and refuses to scan.
Your ZScan license is expired. Most of our systems are shipped with 90 days
licenses by default. Use ZScan File Manager to import your new license. Make
sure that a file name YouSensorSerialNumber.clf is present in the following folder:
\\YourZScanInstallationPath\License\.
My surface doesn’t appear completely when in facets view.
The part you are scanning may be too large or not centered in the scanning
space. Make sure your scan is properly positioned using the functions available
in “Surface” view.
Some holes appear when I increase resolution.
Increasing resolution requires more data. Holes can be created if there is not
enough data to reconstruct surface at this resolution.
I checked the option to install the plug-in for Geomagic but there is nothing
under plug-in in Geomagic.
Make sure that you chose the right plug-in for your version of Geomagic and that
you can find the file ZScanGeomagic”X”PlugIn.dll where “X” should be your
version of Geomagic.
I have some problems hooking my ZScanner 700 to targets, it looses its
position
Please make sure that you use the calibration tool to optimize your calibration,
this should be done before starting to scan every time you use it.
I have some difficulties scanning more dark surfaces or parts of the
surface.
It is very important to go adjust the laser power and shutter time for each surface
that has to be scanned. Refer to section 3.3.
I am not able to scan small parts.
Smaller parts require more data. Contrast is very important for the scanner to
detect what to scan and what not to scan. If it doesn’t seem to catch the surface,
try using a background that is the same color as the part you are trying to scan.
I had a “Out of memory” error and now there is no surface or facets in my
session.
Your data was not lost in the process. The new memory manager will inform you
that it is out of memory and was not able to rebuild the surface/facets. You can
set your resolution to a lower level and try to rebuild the surface. If this does not