DOC-USR-0112-02
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APPENDIX A: Troubleshooting
Problem:
Web user interface does not come up.
-Is the Ethernet cable plugged in to the encoder solidly (do you see the link light)?
-Do the encoder IP address and the PC IP address have the same first two values (or, if netmask is set
to 255.255.255.0, the same first three values)?
-Do the encoder and the PC have the same netmask? (Default value is 255.255.0.0)
-You can check the netmask of the PC by typing ifconfig in Linux.
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers, etc.
-Can the PC and target board see each other on the network?
-Try pinging the encoder IP address from the PC.
-Try pinging the PC from the encoder.
Problem:
Do not see video in VLC (RTSP)
-Is the version of VLC 2.1.5 or newer?
When contacting Z3 Technology for additional support, please use the “Download device logs” button on the user
interface System Setup tab to capture logs of any issue you’d like to report and send the resulting file to Z3
Technology.
Z3 Technology’s Express Limited Warranty will be void if the label on the hardware bearing the Serial Number is
removed, tampered with or defaced. You can view Z3 Technology’s full hardware warranty at
http://z3technology.com/Support/ZEUS-HW-Warranty.html