4
TROUBLESHOOTING
If your tablet does not respond to your Messenger Folio, there may be
a simple explanation such as a dead battery or an unsuccessful pairing.
Please use the following to help troubleshoot your situation. If none of the
following solve your issue, then please contact Zagg Customer Service
and one of our trained professionals will be happy to assist you.
1. Restart your tablet.
2. Turn your Messenger Folio off and back on. You should see the LED
illuminate briefly — if not, charge your Messenger Folio.
3. After charging, turn your Messenger Folio on. If the LED does not
illuminate, and your keyboard doesn’t operate correctly, please contact
Zagg’s customer service.
4. If your Messenger Folio cannot establish or maintain a Bluetooth
connection, reset the Bluetooth module by charging your keyboard.
5. Forget and re-pair your Messenger Folio.
6. Press the Bluetooth key on your Messenger Folio to activate the Bluetooth
signal and watch for the LED to flash blue.
7. Your tablet should display “ZAGG Messenger Folio” as an available
device. Select it.
8. If your tablet gives you an error message, repeat the pairing process.
