13
Guarantee Conditions
Standard guarantee conditions
We, Zanussi Electrolux, undertake that if, within 12
months of the date of the purchase, this ZANUSSI
ELECTROLUX appliance or any part thereof is
proved to be defective by reason only of faulty
workmanship or materials, we will, at our option
repair or replace the same FREE OF ANY CHARGE
for labour, materials or carriage on condition that:
●
The appliance has been correctly installed and
used only on the electricity supply stated on the
rating plate.
●
The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer’s instructions.
●
The appliance has not been serviced, maintained,
repaired, taken apart or tampered with, by any
person not authorised by us.
●
All service work under this guarantee must be
undertaken by a Service Force Centre.
●
Any appliance or defective part replaced shall
become the Company’s property.
●
This guarantee is in addition to your statutory and
other legal rights.
Home visits are made between
8.30am
and
5.30pm
Monday to Friday. Visits may be available outside
these hours in which case a
premium
will be
charged.
Exclusions
This guarantee does not cover:
●
Damage or calls resulting from transportation,
improper use or neglect, the replacement of any
light bulbs or removable parts of glass or plastic.
●
Costs incurred for calls to put right an appliance
which is improperly installed or calls to
appliances outside the United Kingdom.
●
Appliances found to be in use within a
commercial environment, plus those which are
subject to rental agreements.
●
Products of Zanussi Electrolux manufacture
which are NOT marketed by Zanussi Electrolux.
European guarantee
If you should move to another country within Europe
then your guarantee moves with you to your new
home subject to the following qualifications:
●
The guarantee starts from the date you first
purchased your product.
●
The guarantee is for the same period and to the
same extent for labour and parts as exists in the
new country of use for this brand or range of
products.
●
The guarantee relates to you and cannot be
transferred to another user.
●
Your new home is within the European
Community (EC) or European Free Trade Area.
●
The product is installed and used in accordance
with our instructions and is only used
domestically, i.e. a normal household.
●
The product is installed taking into account
regulations in your new country.
Before you move please contact your nearest
Customer Care Centre, listed below, to give them
details of your new home. They will then ensure that
the local Service Organisation is aware of your move
and able to look after you and your appliances.
France
Senlis
+33 (0) 344 62 29 29
Germany
Nurnberg
+49 (0) 800 234 7378
Italy
Pordenone
+39 0434 39 4700
Sweden
Stockholm
+46 (0) 8 672 53 90
UK
Slough
+44 (0) 1753 219897
Ireland
Dublin
+353 (0)1 4090751
Customer Care Department
For general enquiries concerning your Zanussi
Electrolux appliance or for further information on
Zanussi Electrolux products, please contact our
Customer Care Department by letter or telephone at
the address below or visit our website at
www.zanussi.co.uk
Customer Care Department
Zanussi Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel 08705 727727*
* calls to this number may be recorded for training
purposes.
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