Zanussi Electrolux ZEBF 249 W, Instruction Booklet

10

SOMETHING NOT WORKING

Before 

contacting your local Service Force Centre, check the following points:

Important:

If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or

installation a charge will be made, even if the appliance is under guarantee.

If, after the above checks, there is still a fault, call your local Service Force Centre.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical breakdown.

Please note that proof of purchase is required for any in-guarantee service calls.

Symptom

No power to the appliance

The light does not come on 

The temperature in the fridge or freezer section is
too high

The freezer door will not open

The compressor runs continously

Noise

Solution

Check there is power at the socket.

Check there is not a power cut by checking the
household lights.

Check the fuse has not blown.

Ensure that the bulb is correctly fitted.

Replace the bulb if it has blown.

Check the door light switch is not jammed.

Check the thermostat control knob on the top panel is
turned to the correct setting relative to ambient
conditions.

Check the ambient temperature is within the
appliance’s operating limits, please refer to the
installation section in this instruction book.
Relocate the appliance if necessary.

Has door just been opened? If so leave for a few
minutes to allow the air pressure to equalise.

Adjust the thermostat control knob to give correct
temperature control. See “Setting the temperature”.

Check that the doors are closed.

Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.

Check that air vents is not obstructed.

Refer to normal operating sounds.

11

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Service Force Centre by telephoning:- 

0   8   7   0       5       9   2   9   9   2   9

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk

For Customer Service in Irelandplease

contact us at the address below:

Zanussi-Electrolux

Electrolux Group (Irl) Ltd

Long Mile Road

Dublin 12

Republic of Ireland 

Telephone : +353 (0)1 4090751

Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not
Working?

When you contact the Service Force Centre you will need to give the following details:

1.

Your name, address and post code

2.

Your telephone number

3.

Clear and concise details of the fault

4.

The model and serial number of the appliance (found on the rating plate)

5.

The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.

SERVICE AND SPARE PARTS

CUSTOMER CARE DEPARTMENT

For general enquiries concerning your Zanussi-Electrolux appliance or for further information on
Zanussi-Electrolux products, please contact our Customer Care Department by letter or telephone at the
address below or visit our website at www.zanussi-electrolux.co.uk

Customer Care Department 

Zanussi-Electrolux

55-77 High Street

Slough

Berkshire

SL1 1DZ

Tel: 08705 727 727 (*) 

* calls to this number may be recorded for training purposes.