Zanussi Electrolux ZEUC 2120, Instruction Booklet

8

SOMETHING NOT WORKING

Symptom

No power to the appliance

The temperature in the freezer is too high

The freezer door will not open

The compressor runs continuously

Excessive frost and ice has built up

Noise

Solution

Check there is power at the socket.

Check there is not a power cut by checking the
household lights.

Check the fuse has not blown.

Check the thermostat control knob on the top panel is
turned to the correct setting relative to ambient
conditions.

Check the ambient temperature is within the
appliance’s operating limits, please refer to the
installation section in this instruction book.
Relocate the appliance if necessary.

Has door just been opened? If so leave for a few
minutes to allow the air pressure to equalise.

Adjust the thermostat control knob to give correct
temperature control. See “Setting the temperature”.

Check that the door is closed.

Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.

Check that air ventilation is not obstructed.

Ensure the door is not left open.

Check that nothing is preventing the door from
closing.

Is the door gasket intact and clean.

Has advised periodic defrosting been carried out.

Refer to normal operating sounds.

If the appliance is not working correctly, please carry out the following checks before contacting your local
Service Force Centre

If after the above checks your appliance still does not operate correctly, contact your local Service Force Centre.

In-guarantee customers should ensure that the above checks have been made, as the engineer will
make a charge if the fault is not a mechanical or electrical breakdown.

Please note that it will be necessary to provide proof of purchase for any in-guarantee service calls.

9

SERVICE AND SPARE PARTS

CUSTOMER CARE DEPARTMENT

For general enquiries concerning your Zanussi-Electrolux appliance or for further information on 
Zanussi-Electrolux products, please contact our Customer Care Department by letter or telephone at the
address below or visit our website at www.zanussi-electrolux.co.uk

Customer Care Department 

Zanussi-Electrolux Major Appliances

Addington Way

Luton 

Bedfordshire

LU4 9QQ

Tel: 08705 727 727 (*) 

* calls to this number may be recorded for training purposes.

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Service Force Centre by telephoning:- 

0   8   7   0       5       9   2   9   9   2   9

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk

For Customer Service in Ireland please

contact us at the address below:

Zanussi-Electrolux

Electrolux Group (Irl) Ltd

Long Mile Road

Dublin 12

Republic of Ireland 

Telephone : +353 (0)1 4090751

Email: service.eid@electrolux.ie

Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not
Working?

When you contact the Service Force Centre you will need to give the following details:

1.

Your name, address and post code

2.

Your telephone number

3.

Clear and concise details of the fault

4.

The model and serial number of the appliance (found on the rating plate)

5.

The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.