5 Boiler Resets in 15 minutes
1. Turn electrical supply to boiler off and on.
2. If the boiler fails to operate please contact the Customer Helpline (if under warranty) or
alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE
contact a Registered Gas Installer (RGII).
False Flame Lockout
Restart the appliance - if the boiler fails to operate then please contact the Customer
Helpline (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of
the warranty period. In IE contact a Registered Gas Installer (RGII).
BCC Activation Fault
Restart the appliance - if the boiler fails to operate then please contact the Customer
Helpline (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of
the warranty period. In IE contact a Registered Gas Installer (RGII).
DISPLAY CODE ON BOILER
DESCRIPTION
Low Water Pressure
ACTION
Check system water pressure is between 1 & 1.5bar on the system pressure gauge (G).
To re-pressurise the system see Section 3. If the boiler still fails to operate then please
contact the Customer Helpline (if under warranty) or alternatively a Gas Safe Registered
Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
Check system water pressure is between 1 & 1.5bar on the system pressure gauge (G).
To re-pressurise the system see Section 3. If the boiler fails to operate then please contact
the Customer Helpline (if under warranty) or alternatively a Gas Safe Registered Engineer
if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
8. FAULT CODES
Flow Temperature Overheat
or No Water Flow
BCC Fault
Flame Loss
Flame Loss
1. Check other gas appliances in the house are working to confirm a supply is present in
the property.
2. If other appliances do not work or there are no other appliances, check the gas supply is on
at the meter and/or pre payment meter has credit. If the boiler fails to operate then please
contact the Customer Helpline (if under warranty) or alternatively a Gas Safe Registered
Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
1. Check other gas appliances in the house are working to confirm a supply is present in
the property.
2. If other appliances do not work or there are no other appliances, check the gas supply is on
at the meter and/or pre payment meter has credit. If the boiler fails to operate then please
contact the Customer Helpline (if under warranty) or alternatively a Gas Safe Registered
Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
Fan Fault
Restart the appliance - if the boiler fails to operate then please contact the Customer
Helpline (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of
the warranty period. In IE contact a Registered Gas Installer (RGII).
Flow Thermistor
Restart the appliance - if the boiler fails to operate then please contact the Customer
Helpline (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of
the warranty period. In IE contact a Registered Gas Installer (RGII).
Return Thermistor
Restart the appliance - if the boiler fails to operate then please contact the Customer
Helpline (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of
the warranty period. In IE contact a Registered Gas Installer (RGII).
Outside Sensor Failure
Restart the appliance - if the boiler fails to operate then please contact the Customer
Helpline (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of
the warranty period. In IE contact a Registered Gas Installer (RGII).
Low Mains Voltage
Contact a qualified electrician or your electricity provider.
Unconfigured PCB
Unconfigured PCB. Please contact the Customer Helpline (if under warranty) or
alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE
contact a Registered Gas Installer (RGII).
