Problem
Possible cause
Solution
There is too much frost in the
appliance.
Defrost the appliance. Refer to
"Care and cleaning/Defrosting
the appliance" chapter.
The lid is difficult to open.
The lid gasket is dirty or sticky.
Clean the lid gasket.
The lamp does not work.
The lamp is defective.
Contact the Authorised Serv-
ice Center to replace the LED
light.
The compressor operates con-
tinually.
Temperature is set incorrectly.
Refer to "Control panel/
Temperature regulation" chap-
ter.
Large quantities of food to be
frozen were inserted at the
same time.
Wait a few hours and then
check the temperature again.
The room temperature is too
high.
Refer to the climate class chart
on the rating plate or to the
"Installation/Positioning" chap-
ter.
Food placed in the appliance
was too warm.
Allow food to cool to room
temperature before storing.
The lid is not closed properly.
Check if the lid closes properly
and the gaskets are not dam-
aged or dirty.
The SUPER function is switch-
ed on.
Refer to "Control panel/SU-
PER function" chapter.
There is too much frost and ice.
The lid is not closed properly or
the gasket is deformed/dirty.
Check if the lid closes properly
and the gaskets are not dam-
aged or dirty.
Temperature is set incorrectly.
Refer to "Control panel/
Temperature regulation" chap-
ter.
The compressor does not start
immediately after pressing the
SUPER, or after changing the
temperature.
This is normal, no error has oc-
curred.
The compressor starts after a
period of time.
The temperature in the appli-
ance is too low/too high.
The temperature regulator is
not set correctly.
Set a higher/lower tempera-
ture.
The lid is not closed properly.
Check if the lid closes properly
and the gaskets are not dam-
aged or dirty.
The products' temperature is
too high.
Allow food to cool to room
temperature before storing.
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