17
WHAT HAPPENS IF SOMETHING GOES WRONG?
Before contacting your local Zanussi Service
Centre, check the following points:
The appliance does not work...
Check that:
“
There is power at the socket.
“
Ensure that there is not a power cut by checking
the household lights.
“
The fuse has not blown.
“
The air circulation passages are not covered.
“
The thermostat dial is in the correct position.
“
The ambient temperature has dropped below
+16
°
C – switch on the ambient temperature
switch.
Vibration or abnormal noises...
“
You may hear faint gurgling or bubbling sounds
when the refrigerant is pumped through the coils of
tubing at the rear, to the cooling plate/evaporator.
When the compressor is on, the refrigerant is being
pumped round, and you will hear a whirring or
pulsating noise from the compressor.
A thermostat controls the compressor, and you
will hear a faint “click” when the thermostat cuts
in and out.
Traces of water on the bottom of the fridge
compartment...
Check that:
“
The defrosting water discharge hole is not
obstructed.
The light does not come on...
Check that:
“
The bulb is fitted correctly.
“
Replace the bulb if it has blown.
Fridge does not defrost...
Check that:
“
The thermostat setting is not too high (see
page 9).
Other points to check...
Check that:
“
Have you turned the thermostat to the correct
setting?
“
Have doors been left open causing the
temperature to rise?
“
Sometimes the freezer door will be difficult to
open shortly after you have closed it. Don’t worry
this is due to pressure difference which will
quickly equalise and allow the door to open
normally.
If, after the above checks, there is still a fault, call
your local Zanussi Service Centre, whose address
can be found in the accompanying Customer Care
Booklet, and can also be found in your local
telephone directory under «Z». Please make sure
you give the model and serial number of the
appliance. This information can be found on the
rating plate inside the fridge compartment on the
left side behind the vegetable drawer, or on the
guarantee certificate.
Original spare parts can be purchased from Zanussi
Service Centres.
In-guarantee customers should ensure that the above
checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical
breakdown.
Please note that proof of purchase is required for any
in-guarantee service calls.
Before contacting your local Zanussi Service
Centre, make a note of the model and serial number.
This information can be found on the rating plate
situated inside the cabinet behind the bottom
fridge/freezer drawer.
SERVICE DETAILS - ADHESIVE LABEL
When you return your guarantee card to Zanussi
Ltd., you will receive an Appliance Guarantee and
Maintenance Record Card together with an
adhesive label which contains the telephone number
of your local Zanussi Service Centre. The label can
be stuck to the machine or adjacent furniture.
