Problem
Possible cause
Solution
There is too much frost and ice. Products are not wrapped properly.
Wrap the products better.
The lid is not shut properly or do not
close tightly.
Check if the lid closes well and the gas-
kets are undamaged and clean.
The temperature is not set correctly.
Set a warmer temperature.
The water drainage plug is not cor-
rectly positioned.
Position the water drainage plug in the
correct way.
The lid doesn't close completely. There is excessive frost.
Eliminate excess frost.
The lid gaskets are dirty or sticky.
Clean the lid gaskets.
Food packages are blocking the lid.
Arrange the packages in the right way,
see the sticker in the appliance.
The lid is difficult to open.
The lid gaskets are dirty or sticky.
Clean the lid gaskets.
The valve is blocked.
Check the valve.
The lamp does not work.
The lamp is defective.
Refer to "Replacing the lamp".
It is too warm in the freezer.
The temperature is not set correctly.
Set a lower temperature.
The lid does not close tightly or it is
not shut properly.
Check if the lid closes well and the gas-
ket is undamaged and clean.
Before freezing the appliance was not
precooled sufficiently.
Pre-cool the appliance for enough time.
Large quantities of food to be frozen
were put in at the same time.
Wait some hours and then check the
temperature again. Next time insert
smaller quantities of food to be frozen at
any one time.
Food placed in the appliance was too
warm.
Allow food to cool to room temperature
before storing.
Products to be frozen are placed too
closely to each other.
Place the products in a way so that cold
air could circulate among them.
The lid has been opened often.
Try to not open the lid often.
The lid has been opened for a long
time.
Do not leave the lid open longer than
necessary.
It is too cold inside the freezer.
The temperature is not set correctly.
Set a warmer temperature.
The appliance does not work at
all. Neither cooling nor lighting
works.
Plug is not connected to the mains
socket properly.
Connect the mains plug properly.
Power does not reach the appliance.
Try connecting another electrical device
to the power outlet.
The appliance is not switched on.
Switch on the appliance.
