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Our appliances are produced with the greatest of
care. However, a defect may still occur. Our consumer
services department will repair this upon request,
either during or after the guarantee period. The service
life of the appliance will not, however, be reduced as
a result.
This declaration of guarantee terms is based on
European Union Directive 99/44/EC and the provisions
of the Civil Code. The statutory rights that the consumer
has under this legislation are not affected by this
declaration of guarantee terms.
This declaration does not affect the vendor’s statutory
warranty to the end user. The appliance is guaranteed
within the context of and in adherence with the
following terms:
1. In accordance with provisions laid down in
paragraphs 2 to 15, we will remedy free of charge
any defect that occurs within 24 months from the
date the appliance is delivered to the first end
user. These guarantee terms do not apply in the
event of use for professional or equivalent
purposes.
2. Performing the guarantee means that the
appliance is returned to the condition it was in
before the defect occurred. Defective parts are
replaced or repaired. Parts replaced free of charge
become our property.
3. So as to avoid more severe damage, the defect
must be brought to our attention immediately.
4. Applying the guarantee is subject to the consumer
providing proof of purchase showing the purchase
and/or delivery date.
5. The guarantee will not apply if damage caused to
delicate parts, such as glass (vitreous ceramic),
synthetic materials and rubber, is the result of
inappropriate use.
6. The guarantee cannot be called on for minor
faults that do not affect the value or the overall
reliability of the appliance.
7. The statutory warranty does not apply when
defects are caused by:
•
a chemical or electrochemical reaction
caused by water,
•
abnormal environmental conditions in
general,
•
unsuitable operating conditions,
•
contact with harsh substances.
8. The guarantee does not apply to defects due to
transport which have occurred outside of our
responsibility. Nor will the guarantee cover those
caused by inadequate installation or assembly,
lack of maintenance or failure to respect the
assembly instructions or directions for use.
9. Defects that result from repairs or measures
carried out by people who are not qualified or
expert or defects that result from the addition of
DECLARATION OF GUARANTEE TERMS
(BELGIUM)
non-original accessories or spare parts are not
covered by the guarantee.
10. Appliances that are easy to transport may be
delivered or sent to the consumer services
department. Home repairs are only anticipated
for bulky appliances or built-in appliances.
11. If the appliances are built-in, built-under, fixed or
suspended in such a way that removing and
replacing them in the place where they are fitted
takes more than half an hour, the costs that result
therefrom will be charged for. Connected damage
caused by these removal and replacement
operations will be the responsibility of the user.
12. If, during the guarantee period, repairing the
same defect repeatedly is not conclusive, or if the
repair costs are considered disproportionate, in
agreement with the consumer, the defective
appliance may be replaced with another appliance
of the same value.
In this event, we reserve the right to ask for a
financial contribution calculated according to the
length of time it has been used.
13. A repair under guarantee does not mean that the
normal guarantee period will be extended nor
that a new guarantee period begins.
14. We give a twelve month guarantee for repairs,
limited to the same defect.
15. Except in the event where liability is legally
imposed, this declaration of guarantee terms
excludes any compensation for damage outside
the appliance for which the consumer wishes to
assert his rights. In the event of legally admitted
liability, compensation will not exceed the
purchase price paid for the appliance.
These guarantee terms are only valid for appliances
purchased and used in Belgium. For exported
appliances, the user must first make sure that they
satisfy the technical conditions (e.g.: voltage,
frequency, installation instructions, type of gas, etc.)
for the country concerned and that they can withstand
the local climatic and environmental conditions. For
appliances purchased abroad, the user must first
ensure that they meet the qualifications required in
Belgium. Non-essential or requested adjustments
are not covered by the guarantee and are not possible
in all cases.
Our consumer services department is always at your
disposal, even after the guarantee period has expired.
Address for our consumer services department:
ELECTROLUX HOME PRODUCTS BELGIUM
Bergensesteenweg, 719 – 1502 LEMBEEK
Tel. 02.3630444
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