TROUBLESHOOTING
WARNING! Refer to Safety chapters.
WHAT TO DO IF...
Problem
Possible cause
Solution
The appliance does not oper-
ate.
The appliance is switched off.
Switch on the appliance.
The mains plug is not connec-
ted to the mains socket cor-
rectly.
Connect the mains plug to the
mains socket correctly.
There is no voltage in the
mains socket.
Connect a different electrical
appliance to the mains socket.
Contact a qualified electrician.
The appliance is noisy.
The appliance is not supported
properly.
Check if the appliance stands
stable.
The lamp does not work.
The lamp is in stand-by.
Close and open the door.
The lamp is defective.
Refer to "Replacing the lamp".
The compressor operates con-
tinually.
Temperature is set incorrectly.
Refer to "Operation" chapter.
Many food products to be fro-
zen were put in at the same
time.
Wait a few hours and then
check the temperature again.
The room temperature is too
high.
Refer to climate class chart on
the rating plate.
Food products placed in the
appliance were too warm.
Allow food products to cool to
room temperature before stor-
ing.
The door is not closed correct-
ly.
Refer to "Closing the door".
There is too much frost and
ice.
The door is not closed correct-
ly or the gasket is deformed/
dirty.
Refer to "Closing the door".
The water drainage plug is not
correctly positioned.
Position the water drainage
plug in the correct way.
Food products are not wrap-
ped properly.
Wrap the food products better.
Temperature is set incorrectly.
Refer to "Operation" chapter.
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Summary of Contents for ZRT23100XA
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