Guarantee/Custom er Service
Belgium
DECLARATION OF GUARANTEE TERMS.
Our appliances are produced with the greatest
of care. However, a defect may still occur. Our
consumer services department will repair this
upon request, either during or after the
guarantee period. The service life of the
appliance will not, however, be reduced as a
result.
This declaration of guarantee terms is based
on European Union Directive 99/44/EC and the
provisions of the Civil Code. The statutory rights
that the consumer has under this legislation are
not affected by this declaration of guarantee
terms.
This declaration does not affect the vendor's
statutory warranty to the end user. The
appliance is guaranteed within the context of
and in adherence with the following terms:
1. In accordance with provisions laid down in
paragraphs 2 to 15, we will remedy free of
charge any defect that occurs within 24
months from the date the appliance is
delivered to the first end user. These
guarantee terms do not apply in the event
of use for professional or equivalent
purposes.
2. Performing the guarantee means that the
appliance is returned to the condition it
was in before the defect occurred.
Defective parts are replaced or repaired.
Parts replaced free of charge become our
property.
3. So as to avoid more severe damage, the
defect must be brought to our attention
immediately.
4. Applying the guarantee is subject to the
consumer providing proof of purchase
showing the purchase and/or delivery
date.
5. The guarantee will not apply if damage
caused to delicate parts, such as glass
(vitreous ceramic), synthetic materials
and rubber, is the result of inappropriate
use.
6. The guarantee cannot be called on for
minor faults that do not affect the value or
the overall reliability of the appliance.
7. The statutory warranty does not apply
when defects are caused by:
– a chemical or electrochemical reaction
caused by water,
– abnormal environmental conditions in
general,
– unsuitable operating conditions,
– contact with harsh substances.
8. The guarantee does not apply to defects
due to transport which have occurred
outside of our responsibility. Nor will the
guarantee cover those caused by
inadequate installation or assembly, lack
of maintenance or failure to respect the
assembly instructions or directions for
use.
9. Defects that result from repairs or
measures carried out by people who are
not qualified or expert or defects that result
from the addition of non-original
accessories or spare parts are not
covered by the guarantee.
10. Appliances that are easy to transport may
be delivered or sent to the consumer
services department. Home repairs are
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