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17
Common ZappBug Troubleshooting Tips
Thermometer Reset
If you’re having issues getting a temperature reading, you may need to do a
simple thermometer reset. To do that, take the batteries out of both the sensors
and the display screen at once. Then put them back in the display screen fol
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lowed by the sensors.
It can take a while for the unit to fully heat up (sometimes 2-3 hours or more
depending on ambient temperature or the size of the treatment load).
Keep in mind that the display screen may lose signal if it is too far away from
the unit, or if the unit heats above 140F. If this happens, simply follow the reset
instructions above.
Safety Tip-Over Switch
If you plug in your thermal units and they do not turn on, please check the
safety tip-over switch - that will be a little black button on the bottom of the red
square thermal unit. This button needs to be pressed in for the thermal unit to
turn on and is designed so that if the unit is knocked over (possibly blocking the
vents) it turns off for safety. When the thermal unit is plugged into a wall outlet
and the red unit is flat on the ground the button should naturally be pressed in
and the heater should turn on.
Getting up to Temperature
The most common reasons why the unit struggles to get up to 120F are ambient
conditions and item arrangement. The ZappBug Room works best in rooms that
are 70F or above. Whenever possible do not run the unit on concrete flooring;
if you must place insulation such as cardboard or area rugs between the Zap
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pBug Room and the floor in order to limit heat loss.
Always arrange items as spread out as possible to allow air to flow easily
throughout the unit. If necessary you may need to purchase shelving to more
easily elevate small items from the floor and separate them from each other.
Questions?
Please contact us before place of purchase.
ZappBug’s expert staff are here to help! If you have any questions about
ZappBug or are experiencing any issues, please don’t hesitate to give us a call
(or email). Our experts are ready to assist Monday-Friday, 9 AM to 5 PM PST.
(206) 430-5514
service@zappbug.com
