33
Warranty and Repair
Information
If your Zareba Automatic Gate Opener is not operating
properly, please follow all troubleshooting procedures
in the
Maintenance and Troubleshooting Guide (page
31)
. If you are unable to solve the problem, call Zareba
Systems at 1-800-272-9877, or visit the Automatic Gate
Opener section of our web site at
www.zarebasystems.com
. We will help with trou-
bleshooting and arrange repair or replacement, if need-
ed. When you call, please have the model and serial
number of the Zareba Automatic Gate Opener.
One Year Limited Warranty
Limited Warranty Coverage
If your Automatic Gate Opener (sometimes also referred to as the
“Product”) does not work properly because of a defect in materi-
als or workmanship, the Zareba Systems division of Waters,
Instruments, Inc. (“Zareba”) will, for the length of the period indi-
cated on the chart below, which starts with the date of original
purchase (the “Limited Warranty period”), at its option either (a)
repair your Product with new or refurbished parts, or (b) replace
it with a new or a refurbished Product. The decision to repair or
replace will be made by Zareba.
Parts
Labor
One (1) Year
One (1) Year
During the “Labor” Limited Warranty period there will be no
charge for labor. (Note: labor applies only to the repair of the
Product at an Authorized Zareba Repair Center. It does not apply
to removal or installation of the Product on purchaser’s home or
other premises). During the “Parts” Limited Warranty period,
there will be no charge for parts.
You must ship your Zareba Automatic Gate Opener to Zareba dur-
ing the applicable Limited Warranty period. This Limited Warranty
excludes both parts and labor for batteries, antennas, and cos-
metic parts (such as the Product housing). This Limited Warranty
only applies to Products purchased in the United States. This
Limited Warranty is extended only to the original consumer pur-
chaser (“you” or “your”) of a new Product that was not sold
“as is”.
Limited Warranty Service
For assistance in the continental U.S.A. in obtaining the benefit of
the Limited Warranty please carefully follow these steps:
1) Complete carefully all troubleshooting procedures in the
Maintenance and Troubleshooting Guide
in this Manual.
2) If you are still unable to solve the problem, contact Zareba
Systems customer service at 1-800-272-9877. Please have
the model and serial number of the Product available to
give to the customer service representative. The customer
service representative will provide further assistance or
authorize repair or replacement, as appropriate.
3) If repair or replacement is appropriate you will be given a
return authorization number (RMA#). This RMA# must be
visible on all documents and packages returned to Zareba.
4) Carefully pack the defective Product or Product part in a
sturdy shipping carton, include (i) a letter detailing the
complaint, (ii) a daytime phone number where you can be
reached, (iii) your name and address for any return, (iv)
your sales receipt/proof of purchase, and (v) the RMA# on
all correspondence and the shipping carton.
5) Prepay the freight and insure the defective Product or
Product part against shipping damage. Note that defective
Products or Product parts shipped freight collect will not be
accepted.
6) Ship the carton to: Zareba Systems, 906 Fifth Avenue E.,
Ellendale, MN 56026, or where directed by the customer
service representative.
IF REPAIR OR REPLACEMENT IS NEEDED DURING THE LIMITED
WARRANTY PERIOD, THE PURCHASER WILL BE REQUIRED TO
FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING
DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PUR-
CHASE. THE PURCHASER WILL BE CHARGED FOR THE REPAIR
OF ANY PRODUCT OR PRODUCT PART RECEIVED WITHOUT
SUCH PROOF OF PURCHASE OR FOR REPAIRS REQUESTED
OUTSIDE OF THE APPLICABLE LIMITED WARRANTY PERIOD.
Limited Warranty Limitations and Exclusions
This Limited Warranty ONLY COVERS failures due to defects in
materials or workmanship, and DOES NOT COVER normal wear
and tear or cosmetic damage. The Limited Warranty ALSO DOES
NOT COVER damages which occurred in shipment, or failures
which are caused by products not supplied by Zareba, or failures
which result from accidents, misuse, abuse, neglect, mishandling,
misapplication, modifications or alterations, faulty installation,
connection to an improper power source, set-up adjustments,
misadjustment of controls, improper maintenance, power line
surges, damage from acts of God such as lightning, wind, fire,
flood or insects, introduction of sand, humidity or liquids, com-
mercial or rental use or service by anyone other than an
Authorized Zareba Repair Center.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS STATED
UNDER “LIMITED WARRANTY COVERAGE”. ZAREBA IS AND
WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THE PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY.
(As examples, this excludes damages for lost time, lost calls or
messages, cost of having someone remove or re-install an
installed Product or Product part, travel to and from an
Authorized Zareba Repair Center, etc. The examples listed are not
an exhaustive or exclusive list, but are for illustration only).
ALL
EXPRESS AND IMPLIED WARRANTIES, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO THE PERIOD OF THE
LIMITED WARRANTY.
Some States do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion
may not apply to you.
Some States do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also
have other rights which vary from State to State.
PARTS AND SERVICES WHICH ARE NOT EXPRESSLY COVERED BY
THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
