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13.1.3 Fill out the Zeagle Service Order / Parts Request form. PRINT CLEARLY! If you use
service kits, you only have to use the service kit part number(s) to represent all of the parts in
that kit. Parts other than those in the kits have to be listed individually. The reason for replacing
the part also has to be listed on the form.
13.1.4 Attach all of the old parts that were replaced under warranty in a plastic bag and attach it
to the Zeagle Service Order / Parts Request form.
13.1.5 If a body or housing is replaced, the replacement parts may have different new serial num-
bers. Note the new serial # in “Description of Part” section of the Zeagle Service Order / Parts
Request form. Write the old number in the Serial # section. The dive store and the customer
should keep records of this serial number change. Use the new numbers in future warranty
claims. You can also contact Zeagle to have the customer’s original serial number applied to
replacement bodies.
13.1.6 Contact Zeagle Customer Service and ask for an RA (Return Authorization) number for
each group of Zeagle Service Order / Parts Request forms you are going to send in. YOU MUST
GET A RA# BEFORE RETURNING ANY PARTS TO ZEAGLE. Due to high volume and a desire
to move promised items through the service department quickly, boxes arriving without a RA# will
be put at the end of the line and will be opened when all other work on properly RA numbered
items is finished. This could delay your items by weeks during peak season!
13.1.7 Write the RA number on the Zeagle Service Order / Parts Request form. Mail the forms
with attached parts bags to Zeagle. You will receive credit or replacement parts ONLY if an RA
number is printed on the form.
13.1.8 If you are servicing Zeagle regulators outside of the United States, your return procedures
may be different. Check with your regional Zeagle Distributor for details.
13.2 SCHEDULED MAINTENANCE
13.2.1 To keep the Octo-Z warranty in effect, your customers must have their Octo-Zs visually
inspected the first year and fully overhauled the second year, alternating after that (within six
weeks before or after the anniversary of the date of purchase) by an authorized Zeagle Dealer.
Failure to do so invalidates the warranty.
13.2.2 Even with infrequent use, the regulator should be inspected or overhauled annually to
ensure proper performance and satisfy warranty requirements.
13.2.3 After calling Zeagle Customer Service at (813) 782-5568 for an RA number, Zeagle
Scuba parts and warranty forms are sent to the following address:
RA # (fill your RA # in here)
37150 Chancey Road
Zephyrhills, Florida 33541
U. S. A.
