STBi3 User ’s Manual
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Page 43
12 Troubleshooting
Problem
Potential Reason
Possible Action
No Picture
Power is not connected
Connect power supply
Check wall source
Ensure plugged into a PoE
network port
The power is switched off
Switch on Power to STBi3
No Sound
from speaker
Incorrect or faulty
connection with audio
cable
Correctly connect the audio
cables
Sound on Mute
Select the mute/unmute on
the remote
Remote
control is not
working
The battery is exhausted
Replace the remote control’s
batteries
Remote control is not
facing or visible to STBi3
sense window
Reorient STBi3 sense
window and remote control
No channels
found
No IP address assigned to
the STBi3
Connect STBi3 to network
with DHCP server or assign
static IP address to STBi3
Not working
over WiFi
STBi3 is not supported
over a WiFi network
Use a hardwired network
only