CARE, FUSE REPLACEMENT AND SERVICE
ZEISS
Troubleshooting
Axiolab 5
124
430037-7444-001
05/2019
5.3.2
Axiocam 202/208
When the microscope is in use with Axiocam 202/208
Problem
Cause
Solution
LED indicator is off.
The camera is not drawing power via
the USB (Commercial Micro-D) cable.
Make sure the microscope is powered
on and connect the USB (Commercial
Micro-D) cable to the stand.
USB cable is not connected to a
certified power supply unit.
Connect the camera to a running PC.
Requirements: 5 V DC with at least
1000 mA at output.
USB cable is not suitable.
Use the USB cable provided in the
original package.
Firmware update does not
function.
For an update, a USB stick must be
inserted and the firmware to be
updated must be saved to the root
folder on the USB stick.
Insert a formatted USB stick with
firmware in the root folder with at
least 200 MB free memory space.
Comply with the instructions enclosed
with the firmware update.
Date/Time is wrong on the
camera.
Date/time is not set correctly.
Date/time can be set in OSD under
Operating System setting.
The buffer battery has no charge.
Contact service
The image has severe noise.
The amplification (gain) is set too
high.
Open 3D noise reduction; reduce the
gain.
The exposure time is set too high.
Open 3D noise reduction; reduce the
exposure time.
The light intensity is set too low.
Open 3D noise reduction; increase the
light intensity.
The image is too dark or too
bright.
Automatic exposure time has not
been activated.
Activate auto exposure or manually
adjust the exposure time and gain so
that the settings are suitable for the
current light situation.
The camera forgets the settings
(e.g. manual white balance,
resolution) if the power supply is
disrupted.
Settings are not stored.
5 seconds is required for the settings
to be automatically stored.
Monitor connected via HDMI
does not display an image.
The camera is not delivering a signal,
or signal is not compatible with the
monitor.
Ensure that the camera has been
switched on for at least 30 seconds
and the LED indicator is blue. Check
the plug connections on the camera
and monitor.
The camera cannot be recognized
by the PC.
Camera is not recognized by the
Windows drive.
Make sure camera is powered on and
re-connect the USB cable to the PC.