ZEISS
Start-Up and Operation
Primovert
50
415510-7244-001
12/2014
Problem
Cause
Troubleshooting
The image has severe noise.
The amplification (gain) is set too
high.
Reduce the gain and increase the
exposure time instead.
The image is too dark or too
light.
AET / AGC (automatic exposure time /
automatic gain control) has not been
activated.
Activate AET / AGC and select
Continuous
mode or manually adjust
the exposure time so that the setting is
correct for the current light situation.
Monitor connected via
HDMI / DVI does not display an
image.
The camera is not delivering a signal,
or signal is not compatible with the
monitor.
Monitor switches to stand-by mode:
Ensure that the camera has been
switched on for at least 30 seconds and
the LED lights up green. Check the plug
connections on the tube and monitor.
Monitor displays an error message that
after switch-over to 1080p resolution
the signal is outside the monitor
specifications.
The monitor may not support a 1080p30
signal. Hold down the
Menu
and
OK
buttons for two seconds to return the
camera to 720p60 resolution.
The camera forgets the settings
(e.g. manual white balance,
resolution) if the power supply
is disrupted.
Settings were not stored.
If settings have been made for regular
use, they must be saved before
disconnecting the power.
Camera otherwise behaves
abnormally.
The camera may have been brought
into a non-intended state.
Restore all default camera settings via
the OSD menu or by pressing the
Snap
and
AWB / OK
buttons for two
seconds. The camera will then restart
and should be in a normal state.
When recording a video to the
SD card, the camera generates
several short video files.
The "Snap" button was pressed too
long.
To record a single video, press and hold
the "Snap" button and release it as soon
as the LED starts blinking.
