20. Troubleshooting
ISSUE
POSSIBLE CAUSE
POSSIBLE SOLUTION
Coffee flows out from
the back of the filter
handle
The filter handle
(6)
is not attached properly or not
tightened enough.
Make sure that the filter handle
(6)
is properly
placed in the brew head
(4)
and is maximally
tightened.
There are coffee grains on the edge of the filter
handle
(6)
.
Clean the upper edge of the filter handle
(6)
from
coffee and wipe the brew head
(4)
clean.
The brew head
(4)
is dirty.
Wipe the brew head
(4)
with a wet cloth.
The brew head
(4)
is damaged.
Contact an authorized service center.
Coffee does not flow
out
No water in the water tank
(1)
.
Fill the tank
(1)
with water.
The water tank
(1)
is not properly installed.
Push the water tank
(1)
in making sure it is placed
correctly.
The control
(12)
is set to some other position, e.g.
.
Make sure that the control
(12)
is set to the
position.
The filter on the brew head
(4)
may be blocked.
See
paragraph 18 – Removing limescale
.
The sieve in the filter
(6)
is blocked. Coffee is too
finely ground or too compressed.
Empty the sieve in the filter
(6)
and rinse it in
running water. Wipe the brew head
(4)
with
a cloth.
Coffee is poured in
drops
Coffee is too finely ground or too compressed.
If you use extremely fine ground coffee do not
compress it too much.
The machine is blocked by
calcareous residues
. See
paragraph 18 – Removing limescale
.
Espresso is without the
characteristic foam
Coffee is stale or dry.
Use fresh coffee. After opening a package of
coffee be sure it is stored in an airtight container.
Coffee is not compressed enough.
Compress the coffee harder.
Coffee is too coarsely ground.
Use properly ground coffee or change your coffee
brand.
Not enough coffee in the sieve of the filter
(6)
. See
paragraph 10 – Making espresso
.
The handle is loose
during the brewing
process
The coffee is compressed too much.
Compress the coffee more gently.
Coffee is too finely ground.
Change your coffee to a more coarsely ground.
The filter handle
(6)
does not fit tightly, as it was
not screwed hard enough.
Make sure that the filter handle
(6)
is properly
placed in the brew head
(4)
and is maximally
tightened.
There are coffee grains on the edge of the filter
handle
(6)
.
Clean the upper edge of the filter handle
(6)
from
coffee and wipe the brew head
(4)
clean.
The brew head
(4)
is dirty.
Wipe the brew head
(4)
with a wet cloth.
The brew head
(4)
is damaged.
Contact an authorized service center.
No steam doming out
of the nozzle
The steam nozzle
(10)
is blocked.
Clean and rinse the steam nozzle
(10)
.
Not enough foamed
milk
The milk is not fresh.
Make sure that the milk is fresh.
The temperature of milk is too high.
Make sure that the milk is properly cooled off
before being used.
The pot.
To achieve the best results in foaming use the
stainless steel pot delivered with the machine and
as far as possible try to cool it off and rinse it with
cold water before use.
The steam nozzle
(10)
is blocked.
Clean and rinse the steam nozzle
(10)
.
The milk is boiled.
Try to use some fresh, cool milk.
The machine is not
working
The filter on the brew head
(4)
may be blocked.
See
paragraph 18 – Removing limescale
.
The machine is blocked with limescale.
See
paragraph 18 – Removing limescale
.
Remember that in case of any other damages or issues removing them on one’s own is forbidden. Instead
contact a qualified member of a service center.
Ecology – Environment protection
Each user can protect the natural environment. It is neither difficult nor expensive.
In order to do it: put the cardboard packing into recycling paper container; put the polyethylene (PE) bags into
container for plastic.
When worn out, dispose the appliance to particular disposal centre, because of the dangerous elements of this appliance,
which can be hazardous for natural environment.
Do not dispose into the domestic waste disposal!!!
GW 13-024
116
