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5 Troubleshooting
This section offers possible solutions to issues that may occur during the operation of
ZENEC.
5.1 GPS signal cannot be received
Issue
: The current location is not available, because GPS signal cannot be received.
Cause 1
: GPS signal is weak or may not be available if you are between tall buildings, in
garages or tunnels as the signal weakens or distorts as it travels through solid material.
Solution 1
: Go to a place where there is a clear sight of the sky or at least a bigger part of the
sky is visible.
Cause 2
: It may take several minutes to receive GPS signals when first using ZENEC, or
when your last known position is farther away from your current position.
Solution 2
: Wait a few minutes for the GPS signal.
5.2 Address cannot be found
Issue
: ZENEC cannot find the address you entered.
Cause
: The digital map data may not include every single address.
Solution 1
: If the house number is not known or ZENEC cannot find it, select only the street
name. This way, ZENEC will navigate you to the midpoint of the street, where you can find
the exact address more easily.
Solution 2
: Search for another address that is close to the destination.
Solution 3
: Search for the coordinates or a nearby Place of Interest.
5.3 The calculated route is not optimal
Issue
: The planned route is too long or includes several minor roads.
Cause
: In
,
the route planning method is not set to the optimal parameter.
Solution
: Select your preferred route planning method by performing the following steps:
1. Tap
,
, and
.
