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Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Symptoms
Possible Cause(s)
Possible Solution(s)
Page(s)
Picture Reception
Poor or no picture.
• TV station problems.
Try a different channel.
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• Video menu not adjusted properly. Check Video menu option settings.
42
Local interference.
• Check for disturbing source.
The following may cause image problems or distortion:
Electrical appliances, powerful lights, cars, trucks;
computers or portable phones; medical equipment.
• Appliance too close to TV.
If possible increase the distance between the TV
and the offending appliance. Or shut one of them off.
Poor or no color.
• Sub-standard broadcast.
Try a different channel.
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• Sub-standard cable signal.
Notify cable company of reception problem.
If a VCR is connected, play a tape.
Picture wobbles
• RF not connected, loose.
Make or tighten connection.
15
or drifts.
• Local interference.
Try different channel.
24/25
Turn off interfering appliance.
• Scrambled CATV channel.
Tune to unscrambled channel.
24/25
No CATV reception.
• Cable not connected.
Connect cable to Antenna/Cable (RF) jack.
15
• Cable service interrupted.
Contact cable service.
• Antenna set, not CATV.
Select 'Cable TV' in Setup menu, run Auto Program.
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Normal picture, poor
• Audio muted.
Press MUTE or volume right key to increase
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or no sound.
sound level.
• Broadcast problem.
Try a different channel.
24/25
• A/V cables incorrectly connected. Install A/V cables correctly.
18/19/20/21/22
• Audio Out cable wrong.
Install Matrix Out external amplifier/speaker
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cable correctly.
• Front Surround turned Off.
Turn Front Surround On in the Audio menu.
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• No 2nd Audio/ SAP on program.
Choose another audio mode option or a
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different program.
Snowy or
• Wrong Ant. connection/location.
Move antenna, check connection/location. 18/19/20/21
Poor Picture.
• TV/VCR button set wrong.
Set TV/VCR button on VCR correctly.
• Wrong output channel selected.
Set output channels on all A/V equipment to
18 - 21
same channel (3 or 4).
• Loose connection.
Check that all connections are correct.
15 - 23
• Broadcast problem.
Try another channel.
24/25
• Video menu options set wrong.
Check Video menu brightness controls.
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TV turns Off.
• Sleep Timer turned TV Off.
Turn TV back On.
24/25
• Off Timer turned TV Off.
Turn TV back On.
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• Power failure.
Check other power outlets.
• Power outlet controlled by switch. Connect TV power cord to outlet that is
(Switch turned off.)
not controlled by a switch.
TV turns On.
• On Timer turned TV On.
Disable On/Off Timer.
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TV does not turn
• On/Off Timer option disabled.
Go to Timer option in Setup menu and
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On/Off per On/Off Timer
enable On/Off Timer.
settings.
