Running New Application Software
Problems that occur when you run new application software are
usually related to the software. Faulty equipment is much less
likely, especially if other software runs correctly.
Checklist
Does the system meet the minimum hardware requirements for
the software? Refer to the software documentation.
Is the software an authorized copy? Unauthorized copies often
do not work. Obtain an authorized copy of the software.
If you are running the software from a floppy disk, is it a good
copy?
If you are running the software from a hard disk drive, is the
software correctly installed? Were all necessary procedures
followed and files installed?
Are the correct device drivers installed?
Is the software correctly configured for the system?
Are you using the software correctly?
If the problems persist with the software, contact the software
vendor’s customer service representative.
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Problem Solving