Important Notes
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Your product is designed and built for domestic household use only.
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The guarantee will automatically be void if the product is installed or is used in commercial or
non-residential domestic household premises, unless we have previously agreed to the
installation environment.
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The product must be correctly installed, located and operated in accordance with the
instructions contained in the product manual provided with your product.
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Professional installation by a qualified electrical domestic appliance installer is recommended for
all washing machines, dishwashers and electric cookers (as incorrect installation may result in
you having to pay for the cost of repairing the product).
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Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for
Republic of Ireland) registered gas installer.
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This guarantee is given in respect of products purchased and used within the United Kingdom.
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This guarantee is effective from the initial date of purchase of a new product from an authorised
retailer and will be void if the product is resold.
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This guarantee does not apply to graded sales (where the product is purchased as a second”).
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Possession of a copy of these terms and conditions does not necessarily mean that a product
has the benefit of this guarantee. If you have any questions, please call our Call Centre on the
number set out above.
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The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are
subjected to physical or verbal abuse in the course of carrying out their duties.
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Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.
Does Zenith offer replacements?
This is a repair-only guarantee. On occasion the Manufacturer may at its sole discretion,
replace your product with a new product instead of carrying out a repair. Where a
replacement is offered, this would normally be an identical model, but when this is not
possible, a model of similar specification will be provided. The Manufacturer will cover
the costs and arrange for the delivery of the new product and for the return of the old
product. Any costs related to disconnecting the faulty product and installing the
replacement product will not be borne by the Manufacturer unless previously agreed to
in writing. The original guarantee will continue to apply to the replacement product; the
new product will not come with a new guarantee.
When will the repair take place?
Our engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these
hours may be possible at the sole discretion of the Manufacturer but cannot be
guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and to
meet requests for specific timed appointments, this cannot be guaranteed. The
Manufacturer will not be liable for delays or if it is unable to carry out a repair because a
convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered
by this guarantee with a proof of purchase. The Manufacturer reserves the right to
charge for the reasonable cost of any service call if:
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