(844) 200-1945 |
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35
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Copyright © Zenty AV
•
Check the menu whether it’s closed. Camera control through remote control is only available
after exiting the menu
Serial Port Not Working
•
Check whether the camera serial device protocol, baud rate, address is consistent
•
Check whether the control cable is connected properly
6. Warranty
If your product does not work properly because of a defect in materials of workmanship, our company
(referred to as “the warrantor”) will, for the length of the period indicated as below, “Parts
and Labor (5)
Years
”, which starts with the date of original purchase (“Limited Warranty period”), at its option either (a)
repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished product.
The decision to repair or replace will be made by the warrantor.
During the “Labor” limited warranty period, there will be no charge for labor
.
During the “Parts” warranty
period, there will be no charge for parts. You must mail-in your product during the warranty period. This
Limited Warranty is extended only to the original purchaser and only covers products purchased as new.
A purchase receipt or other proof of original purchase date is required for Limited Warranty service.
7. Mail-In Service
When shipping the unit, carefully pack and send it prepaid, adequately insured, and preferably in the
original carton. Include a letter detailing the complaint and provide a day time phone and/or email address
where you can be reached.
8. Limited Warranty Limits and Exclusions
This Limited Warranty ONLY COVERS failures due to defects in material or workmanship, and DOES NOT
COVER normal wear and tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages
which occurred in shipment, or failures which are caused by products not supplied by warrantor, or
failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration,
faulty installation, set-up adjustments, mis-adjustment of consumer controls, improper maintenance,
power line surge, lightning damage, modification, or service by anyone other than a Factory Service center
or other Authorized Servicer, or damage that is attributed to acts of God.
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