35
Milano Island Use, Care, and Installation Guide
ZEPHYRONLINE.COM
Troubleshooting
The hood is not venting
out properly.
Using the wrong size of ducting.
Change the ducting to the correct size.
The hood might be hanging to high
from the cook top.
Adjust the distance between the cook top
and the bottom of the hood within 24” and
34” range.
The wind from the opened windows
or opened doors in the surrounding
area are affecting the ventilation of
the hood.
Close all the windows and doors to eliminate
the outside wind flow.
Blockage in the duct opening or
ductwork.
Remove all the blocking from the duct work
or duct opening.
The unit turns on by
itself.
Remote control may be paired
incorrectly.
Resynchronize the remote control to
connect to a different channel
Someone is controlling the hood via
the Zephyr Connect app.
Determine who is controlling the hood with
the app.
Mesh filter is vibrating.
Filter is loose.
Make sure the metal clips in the handle are
not stuck or replace the mesh filter.
Spring clip is broken on the filter.
Uninstall and re-install filter. Push up on
filter latch. Replace filter if needed.
RF Remote control does
not work.
Battery is dead.
Replace battery with type A23 12v.
Poor communication with the hood.
Remote control must be within 15 ft of hood.
RF Remote lost communication with
the hood.
Reset hood and remote by switching power
off at the circuit breaker for 5 minutes.
Place remote on counter top near the hood
and switch the circuit breaker back on.
Blue antenna wire is not extended.
Extend the blue antenna wire behind the
light panel.
The range hood and
user’s device won’t pair
via Bluetooth®.
The user’s phone does not have
Bluetooth® enabled.
Enable Bluetooth® on the user’s phone.
The user’s phone may be out of
range.
Move closer towards the range hood.
User hasn’t inputted the Bluetooth®
code to successfully pair.
Enter the pairing code, 123456.
Range hood is not in Bluetooth®
pairing mode.
Hold
and
simultaneously for 5
seconds to put the hood into pairing mode.
There are multiple errors preventing
the user’s phone from pairing with
the range hood.
Restart the user’s phone and try again.
Possible Problem
Possible Cause
Solutions
