ZEPP A2103Y, User Manual

Page 1: ...User Guide...

Page 2: ...ou may need a little time to get acquainted with them This guide will help you further understand how your hearing aids can improve your quality of life We recommend that you wear the hearing aids eve...

Page 3: ...each ear Please read this user guide to get started Also you can visit ZeppClarity com or call 1 855 619 HEAR for more information 1 2 It is important to read this user guide thoroughly and completely...

Page 4: ...f potential associated medical conditions Furthermore children should receive a formal hearing evaluation and rehabilitation since hearing loss may cause problems in language development and education...

Page 5: ...f active drainage from the ear within the previous 90 days History of sudden or rapidly progressive hearing loss within the previous 90 days Acute or chronic dizziness Unilateral hearing loss of sudde...

Page 6: ...s the ear tip could remain in your ear after removing the hearing aid If this happens do not attempt to remove the ear tip yourself Have the ear tip removed by a healthcare professional If an allergic...

Page 7: ...nt parts other than those provided by the manufacturer could result in increased electromagnetic emissions and decreased electro magnetic immunity which could decrease performance If portable radio fr...

Page 8: ...s may interfere with your hearing aids Electrical equipment is an ignition source Do NOT use your hearing aids or charging case in an oxygen enriched environ ment or other explosive areas unless those...

Page 9: ...e damage to the ear Do not place charging case in clothing pocket while charging with the USB cable The charging case may overheat and malfunction Users with active implants such as a pacemaker should...

Page 10: ...id and charging case Do not dry hearing aid with a hairdryer Heat may damage hearing aid Only clean hearing aid with brush and dry cloth Be careful to prevent any damage to the hearing aid To prevent...

Page 11: ...loud environment you should remove this device and use ear plugs in that environment If you remain concerned consult a professional If you try this device and continue to struggle with or remain conc...

Page 12: ...ds may provide more benefit than just one hearing aid especially in demanding listening situations for example noisy environments Children with hearing loss In addition to seeing a physician for a med...

Page 13: ...medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased Following the medical evaluation the phy...

Page 14: ...t you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid Federal law restricts the sale of hearing aids to those individual...

Page 15: ...ing you may have this kind of hearing loss Difficulty hearing or understanding conversations especially in groups or noisy places or when you can t see who is talking Difficulty hearing while using a...

Page 16: ...earing Aids What s included 15 Charging case Zepp Clarity ONE 1 pair Small sized open ear tips 1 pair Medium sized open ear tips 1 pair Small sized closed ear tips 1 pair Medium sized closed ear tips...

Page 17: ...is damaged don t use it Contact your authorized Zepp dealer 16 USB Type C power cable User guide USB power adapter Cleaning cloth Cleaning brush Earwax guards The hearing aids come with optional mediu...

Page 18: ...17 Getting to know your Zepp Clarity ONE Ear Tip Removal Cord Microphone Cover Charging Contacts L is for the left ear R is for the right ear...

Page 19: ...in battery which needs to be charged every 2 weeks assuming daily use To charge the charging case connect the small end of the USB C cable to the USB C port on the bottom of the charging case You can...

Page 20: ...or closing the lid will activate the indicator lights provid ing you with information about the status of any hearing aids inside and also for the charging case itself The indicator light will be tim...

Page 21: ...20 Hearing Aid Indicator Lights Charging Slots Charging Case Indicator Light Charging Case Lid USB Power Cable...

Page 22: ...to flip the hearing aid over so the removal cord is pointing down wards before wearing it The hearing aid will automatically turn on after about 10 seconds Removing the hearing aid from the charging c...

Page 23: ...To insert the hearing aid into your ear hold it with your thumb and index finger grasp the removal cord and make sure it is pointing downwards See Figure 1 Inserting your hearing aids Figure 1 Figure...

Page 24: ...ly insert the tip of the hearing aid into your ear canal Then softly press it into place with your fingers See Figure 2 and Figure 3 The removal cord should be in this position See Figure 4 Figure 3 F...

Page 25: ...of your hand Your hearing aids will let you know when you ve changed programs With every double tap your hearing aids will say Program 1 Program 2 Program 3 or Program 4 It will progress through all 4...

Page 26: ...25 P r o g ram 1 Prog r a m 2 P r o g r a m 3 P r o g r a m 4 To learn more about hearing Programs and how they work see pages 37...

Page 27: ...Gently pull out to remove the hearing aid The hearing aids are designed for all day use but it cannot be used while sleeping Please remove them before sleep Also check for wax build up after removal R...

Page 28: ...urn off and start charging The charging status is shown for 10 seconds If the hearing aid indicator lights do not light up when you insert the hearing aids check the following The hearing aids are pla...

Page 29: ...Hearing aid indicator lights description 28 White light The hearing aid battery is greater than 25 and is charging Orange light The hearing aid battery is less than 25 and is charging...

Page 30: ...he charging case indicator light will indicate the state of the charging cases battery for 10 seconds If the charging case indicator light does not light up when you open the lid check the following T...

Page 31: ...as enough capacity to fully charge two hearing aids 30 Charging case indicator light description when you are mobile White light The charging cases battery is less than 25 Built in battery does not ha...

Page 32: ...ng charged by an external power source charging case indicator light shows the charging status of the integrated battery Charging via electrical outlet Please use only the USB Type C power cable and U...

Page 33: ...rging via wirelessly Place the charging case on a Qi certified wireless charging pad After a few seconds the internal battery will start charging When hearing aids are inserted they will also start ch...

Page 34: ...The charging cases battery is too low to display the status Connect the charging case to an electrical outlet and retry after a few minutes Light off The charging status of the charging case is shown...

Page 35: ...count using your mobile number or email address All features of the app are available only after you log in to the account registered with the app If you forget your password use the password retrieva...

Page 36: ...35...

Page 37: ...ring aids until the charging case is paired When pairing the charging case ensure that Bluetooth is enabled on your mobile phone You can unpair the charging case if you no longer use it Go to More pag...

Page 38: ...and the hearing aids must be properly placed in the charging case The hearing aids are shipped with four preset hearing programs Programs 1 4 which are displayed as Preset 1 4 on the Mobile app The sp...

Page 39: ...he current hearing program is set to Favor ite it cannot be deleted Tap the plus sign to add the current hearing program to the hearing aids Note that you cannot add more programs if there are already...

Page 40: ...39...

Page 41: ...environment based on your choice such as crowd TV etc You can press the asterisk to set the Favorite program in the following interface After setting the Favorite programs you need to reselect the he...

Page 42: ...t separately BASS A Bass adjustment will influ ence your perception of volume TREBLE A Treble adjustment will influence the clarity or sharpness of sound Tips Level 1 means the lowest sound and level...

Page 43: ...onmental Settings Restaurant Enhances soft nearby speech while reducing unwanted background noise e g restaurant coffee shop etc Pro tip You ll still need to sharpen your active listening skills Throu...

Page 44: ...izes listening for a large room or hearing at a distance e g concert hall place of worship etc TV Enhances the sound of TV and prioritizes clarity of speech e g cinema Mute Mutes the device This setti...

Page 45: ...steps are necessary Properly place the hearing aids in the charging case Choose the Apply button in your app and wait for the success tips If you receive a failure message when attempting to apply you...

Page 46: ...s upgrade the firmware to the latest version and restore your app and firmware parameters to factory settings View the Privacy Policy and Software License Log out of the account that is no longer used...

Page 47: ...l days of use But the amount of earwax should reduce over time Use the cleaning brush to gently clean the ear tips to remove the earwax and debris on the ear tips and in the sound holes It is very imp...

Page 48: ...hearing aid Use the cleaning cloth provided to wipe the charging contacts before charging Earwax and oils from the skin will cover the contacts and interfere with proper charging Sometimes the oil ca...

Page 49: ...48 Removing and installing ear tip Nose Ear Tip Orange Marking Base of Nose Body of Hearing Aid...

Page 50: ...49 Step 1 Grasp the body of the hearing aid with your thumb and index finger Grasp the ear tip on one side at the bottom with your other hand and pull it from the body of the hearing aid...

Page 51: ...each time before it is placed into your ear You can do this by pushing the ear tip down the output toward the base Then check to make sure it stays on the output If you can still see part of the oran...

Page 52: ...he ear tips are properly installed In rare cases the ear tip could remain in your ear after removing the hearing aid If this happens please have the ear tip removed by a healthcare professional WARNIN...

Page 53: ...earing aid between your thumb and index finger With your other hand use the threaded side to gently twist the tool into the nose of the hearing aid to grab onto the used earwax guard Removing and inst...

Page 54: ...has grabbed onto the earwax guard pull firmly on the tool to remove the earwax guard from the hearing aid 53 Step 3 Turn the blue wheel of the earwax guard replacement tool to a chamber containing a f...

Page 55: ...Step 4 Push the Changing Tool s smooth end firmly into the center of the blue earwax guard to grab onto it Once the earwax guard feels engaged pull it out 54...

Page 56: ...e body of the hearing aid between your thumb and index finger With your other hand gently insert the Changing Tool with the clean earwax guard engaged as straight as you can into the open nose of the...

Page 57: ...guard is in line and flush with the nose of the hearing aid pull the Changing Tool away The earwax guard will disengage and stay in place 56 INCORRECT CORRECT Make sure that the earwax guards are prop...

Page 58: ...zed is going to be the right fit for most people The small sized is for those with narrow ear canals The different sized open ear tips are easy to identify The small size will look noticeably smaller...

Page 59: ...the other In addition we offer closed ear tips to meet individual require ments for sound quality and volume If you d like a bit more volume we recommend that you try closed ear tips They provide a b...

Page 60: ...sible physiological side effects Operating transport and storage conditions Operating conditions Temperature Relative humidity Operating 5 to 45 C 41 to 113 F 0 to 90 Storage 20 to 50 C 4 to 122 F 0 t...

Page 61: ...nd or charging case according to local regulations Time to warm from minimum storage temperature before use 1 hour ambient temperature 68 F or 20 C Time to cool from maximum storage temperature before...

Page 62: ...conditions Check your medications before taking them hearing aids have been mistaken for pills A lithium ion rechargeable battery is permanently built into your aid Incorrect use of the hearing aid c...

Page 63: ...lds and sunlight Never put hearing aids in your mouth as they can easily be swallowed Charge your hearing aids only with the approved charging case and cable Do not disassemble the hearing aid Do not...

Page 64: ...ical data OSPL 90 dB SPL ANSI S3 22 2014 2cc Coupler Frequency Hz RTG 60 dB Saturation output Curve Frequency Response Curve 120 110 100 90 80 70 60 60 50 40 30 20 10 0 100 1000 10000 Figure 1 OSPL 90...

Page 65: ...SPL input Frequency range Frequency response curve 106 4 dB SPL 27 5 dB 27 5 dB 200 7500 Hz See Figure 1 Measurements per ANSI S3 22 2014 2cc coupler Result Power supply specification Battery current...

Page 66: ...frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communica tions However there is no guarantee that interference will not occ...

Page 67: ...ce that may cause undesired operation Changes or modifications not expressly approved by Huami could void the user s authority to operate this equipment 66 Reorient or relocate the receiving antenna I...

Page 68: ...onjunction with any other antenna or transmitter FCC ID 2AC8UA2103Y Hearing Aid Mode A2164 Charging Case Model A2103Y Radio Transceiver Frequency Range 2 4 to 2 4835 GHz Radio Receiver Bandwidth 2 MHz...

Page 69: ...and has passed the following EMC emissions and immunity tests IEC 60601 1 2 radiated emissions requirements for a Group 1 Class B device as stated in CISPR 11 Immunity to ESD levels of 8 kV conducted...

Page 70: ...tore between 0 to 90 relative humidity Atmospheric pressure should be 600 hPa to 1000 hPa Contains electronics dispose according to local regulations or return to the manufacturer Do NOT use if packag...

Page 71: ...and cleaning brush Adjust the hearing aid in the ear or remove and re insert the hearing aid Solutions Increase the volume Sound is weak Poor sound quality Hearing aids don t charge 70 Troubleshooting...

Page 72: ...s Charge the hearing aid Charge charging case using USB Type C power cable and USB power adapter Charge the hearing aid Also observe the status LEDs on the charging case Hearing aid emits signal tones...

Page 73: ...overs material and workmanship defects for the Zepp Clarity ONE including the hearing aids internal components and charging case within the limited warranty period This warranty is guaran teed by Zepp...

Page 74: ...arthquake and the spillage of food or liquid neglect abuse alteration unusual stress modification improper or unauthorized repair installation wiring or testing improper storage use with unsuitable de...

Page 75: ...f product or any alterations includ ing the unauthorized removal of any component or external cover How to submit the request for repair Call 1 855 619 HEAR to contact us We will be happy to assist Di...

Page 76: ...2022 2023 Zepp Heath All rights reserved Zepp Clarity and the Zepp Clarity logo are trademarks or registered trademarks of Zepp Heath Group ZeppClarity com 1 855 619 HEAR...