Mic cap remains in
ear.
1. Have the item removed from
your ear by a healthcare
professional. Do
NOT
attempt to
remove the item yourself.
Physical fit not as
expected.
Hearing aids will not
turn off.
Hearing aids does not
work.
1. Change or clean dome.
2. Try different dome types and
sizes.
3. Ensure hearing aid is correctly
inserted.
Cannot adapt to
hearing amplified
sound (e.g., own
voice too loud,
background sounds
audible, etc.).
1. Get help from a customer service
advisor. Dial (855) 619-4327 to
contact us.
1. Ensure hearing aids and
charging case are charged.
1. Clean hearing aids, Cradles on
charging case with cleaning
brush / cloth.
2. Ensure correct orientation and
placement in charging case.
Dome remains in ear. 1. Have the item removed from
your ear by a healthcare
professional. Do
NOT
attempt to
remove the item yourself.
Issue
Solutions
30
