Betapack 4 User Manual v1
9850-000753-00
Page 12 of 12
Troubleshooting
If you are experiencing problems with Betapack 4,
please check the list below for common causes and
solutions.
If you are unsure how to make any of the checks, please
contact Zero 88 technical support for advice or assistance.
Symptoms
Solutions
Betapack 4 does not power up when
power is applied.
1. Check there is a mains voltage on the incoming supply terminal.
2. Check the incoming supply terminals are all adequately tightened.
3. Check the link cable between the control PCB on the front panel and the
power PCB has not been disconnected or damaged.
Betapack 4 is powering up but some
or all of the channels are either not
working or will not go to full output.
1. Check the channel breakers are in the ‘on’ position.
2. Check the channels have not had a Topset applied to them. Please see
“Topset” for further details.
3. If Betapack 4 is wired single phase check that the single-phase link bar
has been fitted. If it is fitted check the screws are adequately tightened.
Please see “diagram 3” for further details.
Channels will switch on and off but are
not able to be dimmed.
1. The channel law has been set to switch. Please see “Dimmer Laws” for
further information.
The display is outputting a sequence
of numbers after the Betapack 4 has
been powered up.
1. Channels have been soft patched.
2. Please see “DMX Address” for further details.
Unable to access any of the Betapack
4 functions.
1. Betapack 4 has been locked.
2. Please see “Lock/Unlock” for further details.
Channel is remaining on all the time,
even after disconnecting the controller
and power cycling the Betapack 4.
1. Triac has failed. Please contact your local service centre or contact Zero
88 technical support for further information
Reporting a problem
Support requests can be submitted through our support
forum at
zero88.com/forum
or via email to
support@zero88.com
For more urgent requests, please contact Zero 88 by
telephone on +44 (0)1633 838088 – 24 hour answer
service available.
If you have reported a problem by email or on the forum,
please bear with us as our response may take a few
days if your problem is complex. It is also worth
checking other posts on the forum to see if the fault is
already reported / fixed before contacting Zero 88.
WARNING!
These checks should ONLY be carried out by a qualified
electrician
